AvalonBay Communities
Senior Community Manager
AvalonBay Communities, Los Angeles, California, United States, 90079
Senior Community Manager
Join AvalonBay Communities as a Senior Community Manager. This role leads operations and community experience in our residential portfolio.
Overview At AvalonBay we create a better way to live. As a Senior Community Manager you will drive financial performance, operational excellence, and customer service for assigned apartment communities. You will collaborate with retail tenants and cross‑functional teams on lease‑up, renovation, new acquisition, and investment opportunities.
Responsibilities
Lead a full‑time operations staff in an assigned community.
Drive financial performance, operational excellence, and exceptional resident service.
Collaborate with retail tenants and asset teams on lease‑up, renovation, acquisition, and investment initiatives.
Work with retail tenants as appropriate and expand work groups to include the asset team.
All other tasks as assigned by the manager.
Qualifications
Bachelor’s degree required OR equivalent 5 years of progressive responsibility in property management, hospitality, or retail industry.
3 years of multi‑family property experience in a management role required.
3 years of supervisory experience required.
Valid driver’s license and automobile insurance.
Knowledge, Skills & Abilities
Manages community performance – financial, customer service, communications, marketing, negotiation, crisis management, staffing.
Analyzes data/reports to develop solutions to sustain high standards of customer service, revenue generation, and expense management.
Successfully resolves resident issues.
Negotiates and manages contracts with third‑party service providers.
Ability to tolerate ambiguity and change; manages and leads teams effectively through change; ability to think strategically and see the big picture; demonstrates strong problem solving skills and encourages new innovative solutions.
Supervises and develops employees and provides feedback and coaching to subordinates that results in improved performance.
Reads and writes English – clear and concise.
Creates and delivers group presentations and writes reports.
Performs basic arithmetic skills.
Performs basic Microsoft Office applications.
Frequently operates general office equipment.
Physical Demands
Ability to travel between two or more communities.
Ability to report on time regularly and consistently, work assigned schedule and accurately document/verify time worked.
Working Environment
Normal office environment.
Training
Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
Satisfactory completion of AVB’s Management Essentials and Performance Evaluation within 9 months of employment in the position. Training must commence within 6 months of employment in the position.
Satisfactory completion of Anti‑Harassment for Supervisors training within 60 days of employment.
Satisfactory completion of Fair Housing and Accessibility for RS training within 30 days of employment.
Satisfactory completion of Senior Operations Manager Onboarding training curriculum within prescribed dates.
Any other applicable training assigned by the manager.
Benefits & Recognition Comprehensive benefits – health, dental, vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, employee stock purchase plan and more. A 20% discount on AvalonBay apartment homes. Growth based on achievement and promotion from within. Associate recognition program.
Equal Opportunity Statement AvalonBay Communities is an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We consider qualified applicants with criminal histories in a manner consistent with requirements under the law. Applications will be accepted on an ongoing basis.
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Overview At AvalonBay we create a better way to live. As a Senior Community Manager you will drive financial performance, operational excellence, and customer service for assigned apartment communities. You will collaborate with retail tenants and cross‑functional teams on lease‑up, renovation, new acquisition, and investment opportunities.
Responsibilities
Lead a full‑time operations staff in an assigned community.
Drive financial performance, operational excellence, and exceptional resident service.
Collaborate with retail tenants and asset teams on lease‑up, renovation, acquisition, and investment initiatives.
Work with retail tenants as appropriate and expand work groups to include the asset team.
All other tasks as assigned by the manager.
Qualifications
Bachelor’s degree required OR equivalent 5 years of progressive responsibility in property management, hospitality, or retail industry.
3 years of multi‑family property experience in a management role required.
3 years of supervisory experience required.
Valid driver’s license and automobile insurance.
Knowledge, Skills & Abilities
Manages community performance – financial, customer service, communications, marketing, negotiation, crisis management, staffing.
Analyzes data/reports to develop solutions to sustain high standards of customer service, revenue generation, and expense management.
Successfully resolves resident issues.
Negotiates and manages contracts with third‑party service providers.
Ability to tolerate ambiguity and change; manages and leads teams effectively through change; ability to think strategically and see the big picture; demonstrates strong problem solving skills and encourages new innovative solutions.
Supervises and develops employees and provides feedback and coaching to subordinates that results in improved performance.
Reads and writes English – clear and concise.
Creates and delivers group presentations and writes reports.
Performs basic arithmetic skills.
Performs basic Microsoft Office applications.
Frequently operates general office equipment.
Physical Demands
Ability to travel between two or more communities.
Ability to report on time regularly and consistently, work assigned schedule and accurately document/verify time worked.
Working Environment
Normal office environment.
Training
Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
Satisfactory completion of AVB’s Management Essentials and Performance Evaluation within 9 months of employment in the position. Training must commence within 6 months of employment in the position.
Satisfactory completion of Anti‑Harassment for Supervisors training within 60 days of employment.
Satisfactory completion of Fair Housing and Accessibility for RS training within 30 days of employment.
Satisfactory completion of Senior Operations Manager Onboarding training curriculum within prescribed dates.
Any other applicable training assigned by the manager.
Benefits & Recognition Comprehensive benefits – health, dental, vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, employee stock purchase plan and more. A 20% discount on AvalonBay apartment homes. Growth based on achievement and promotion from within. Associate recognition program.
Equal Opportunity Statement AvalonBay Communities is an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We consider qualified applicants with criminal histories in a manner consistent with requirements under the law. Applications will be accepted on an ongoing basis.
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