BrookHaven Retirement Community
Resident Services Coordinator I
BrookHaven Retirement Community, Rancho Santa Margarita, California, United States, 92688
Overview
Join to apply for the
Resident Services Coordinator I
role at
BrookHaven Retirement Community . Base pay range:
$48,000.00/yr - $71,900.00/yr . This range is provided by BrookHaven Retirement Community. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Position Type: Full time. State: CA. City: Rancho Santa Margarita. Zip Code: 92688. Responsibilities
Communicates with residents to ensure residents are knowledgeable regarding community's services, operating procedures, and issues during renovation/rehabilitation process. Responds to resident requests, works with residents to minimize/resolve problems and complaints, and follows through to ensure issue is resolved. Coordinates resident service issues with appropriate community staff (maintenance, concierge, leasing, and management) and ensures resident issues are resolved in a timely manner. Implements all applicable AVB policies and procedures and ensures compliance as needed. Ensures compliance with all federal, state, and local laws, specifically Fair Housing regulations. Non-Essential Functions
All other tasks as assigned by the manager. Minimum Qualifications
Education High School diploma or equivalent (GED) required. Experience 0-1 year of multi-family leasing experience or in a customer service (e.g., hospitality, retail, etc.) organization. Knowledge, Skills And Abilities Reads and writes English as demonstrated by clear and concise written and verbal communications. Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form. Performs basic arithmetic skills to perform calculations and analyses. Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations. Operates general office equipment (computer, telephone, photocopying machine, etc.). Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.). Occasionally operates motorized vehicles such as a car, truck, van or golf cart. Transports objects up to 30 pounds and retrieves packages as needed. Physical Demands
Normal office environment. Working Environment
Normal office environment. Training
Satisfactory completion of AVB's new hire orientation within 30 days of employment or the first training session offered after employment. Satisfactory completion of AVB's Managing a Customer Service Culture within 90 days of employment in the position or the first training session offered after employment in the position. Any other applicable training assigned by the manager. Benefits
Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Growth based on achievement and promotion from within. Associate recognition programs and benefits such as a 20% discount on apartment homes. AvalonBay supports a culture built on integrity, caring, and continuous improvement. Equal Opportunity
AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. Applications are accepted on an ongoing basis. AvalonBay does not request age, date of birth, or dates of school attendance or graduation. For California residents, apply with the AvalonBay California Personnel Privacy Notice. Seniorities and Type
Seniority level: Entry level Employment type: Full-time Job function: Health Care Provider Industries: Hospitals and Health Care
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Join to apply for the
Resident Services Coordinator I
role at
BrookHaven Retirement Community . Base pay range:
$48,000.00/yr - $71,900.00/yr . This range is provided by BrookHaven Retirement Community. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Position Type: Full time. State: CA. City: Rancho Santa Margarita. Zip Code: 92688. Responsibilities
Communicates with residents to ensure residents are knowledgeable regarding community's services, operating procedures, and issues during renovation/rehabilitation process. Responds to resident requests, works with residents to minimize/resolve problems and complaints, and follows through to ensure issue is resolved. Coordinates resident service issues with appropriate community staff (maintenance, concierge, leasing, and management) and ensures resident issues are resolved in a timely manner. Implements all applicable AVB policies and procedures and ensures compliance as needed. Ensures compliance with all federal, state, and local laws, specifically Fair Housing regulations. Non-Essential Functions
All other tasks as assigned by the manager. Minimum Qualifications
Education High School diploma or equivalent (GED) required. Experience 0-1 year of multi-family leasing experience or in a customer service (e.g., hospitality, retail, etc.) organization. Knowledge, Skills And Abilities Reads and writes English as demonstrated by clear and concise written and verbal communications. Creates and delivers group presentations on function-related subject matter and writes reports in a clear, concise form. Performs basic arithmetic skills to perform calculations and analyses. Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations. Operates general office equipment (computer, telephone, photocopying machine, etc.). Exhibits ability to frequently stand, walk, stoop, kneel, crouch, crawl, and climb (stairs, ladders, etc.). Occasionally operates motorized vehicles such as a car, truck, van or golf cart. Transports objects up to 30 pounds and retrieves packages as needed. Physical Demands
Normal office environment. Working Environment
Normal office environment. Training
Satisfactory completion of AVB's new hire orientation within 30 days of employment or the first training session offered after employment. Satisfactory completion of AVB's Managing a Customer Service Culture within 90 days of employment in the position or the first training session offered after employment in the position. Any other applicable training assigned by the manager. Benefits
Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Growth based on achievement and promotion from within. Associate recognition programs and benefits such as a 20% discount on apartment homes. AvalonBay supports a culture built on integrity, caring, and continuous improvement. Equal Opportunity
AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. Applications are accepted on an ongoing basis. AvalonBay does not request age, date of birth, or dates of school attendance or graduation. For California residents, apply with the AvalonBay California Personnel Privacy Notice. Seniorities and Type
Seniority level: Entry level Employment type: Full-time Job function: Health Care Provider Industries: Hospitals and Health Care
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