Edward Jones
Senior Service Specialist - Compensation & Expense Service
Edward Jones, Saint Louis, Missouri, United States, 63146
Senior Service Specialist - Compensation & Expense Service
2 weeks ago Be among the first 25 applicants
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This range is provided by Edward Jones. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $46,600.00/yr - $76,800.00/yr
Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.
Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it’s like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.
Position Schedule: Full-Time
Job Overview Opportunity for highly motivated individual to assist our branch offices in understanding the concepts behind how they are compensated through incoming calls and written requests from branch associates. These contacts cover a wide variety of topics including explaining and troubleshooting Commissions, Profitability, Bonus, Payroll, and Expenses.
What You Will Do
Responsible as a phone service representative, spending a great deal of time answering phone calls
Answer incoming requests related to branch expenses to include Financial Advisor compensation
Working independently with branch associates to solve problems
Work in partnership with team members to provide support as needed
Provide branch associates with information, friendly support and reliable solutions
Respond to branch associates while meeting call- quality and efficiency expectations.
Understand industry laws and regulations
Participate in monthly department meetings and periodic training session
Exhibits mastery of knowledge of all topics supported by the department to research questions which are detailed and complex.
May represent department in projects and stakeholder roles and works collaboratively with other areas.
Assists leader in managing workflow and can act in a leadership capacity in the absence of a leader
Acts as a mentor/coach through assist line, escalations and/or department training as needed
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
Hiring Minimum:
$46600
Hiring Maximum:
$76800
Requirements
Strong verbal and written communication skills
Excellent Problem-solving skills
Prior Customer Service experience preferred (3-5 years)
Technical aptitude preferred
Bachelor's degree in business or related field preferred (or equivalent experience)
Ability to multi-task, prioritize, and work independently in a fast-paced environment.
Leadership Skills
Organizational skill and time management skills
Workflow management skills
Coaching skills
Advanced analytical and research skills
Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.
Current INTERNAL home-based associates:
While this role is posted as hybrid,
if selected and accepted, you may retain your home-based status . Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
About Us Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
This range is provided by Edward Jones. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $46,600.00/yr - $76,800.00/yr
Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.
Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it’s like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.
Position Schedule: Full-Time
Job Overview Opportunity for highly motivated individual to assist our branch offices in understanding the concepts behind how they are compensated through incoming calls and written requests from branch associates. These contacts cover a wide variety of topics including explaining and troubleshooting Commissions, Profitability, Bonus, Payroll, and Expenses.
What You Will Do
Responsible as a phone service representative, spending a great deal of time answering phone calls
Answer incoming requests related to branch expenses to include Financial Advisor compensation
Working independently with branch associates to solve problems
Work in partnership with team members to provide support as needed
Provide branch associates with information, friendly support and reliable solutions
Respond to branch associates while meeting call- quality and efficiency expectations.
Understand industry laws and regulations
Participate in monthly department meetings and periodic training session
Exhibits mastery of knowledge of all topics supported by the department to research questions which are detailed and complex.
May represent department in projects and stakeholder roles and works collaboratively with other areas.
Assists leader in managing workflow and can act in a leadership capacity in the absence of a leader
Acts as a mentor/coach through assist line, escalations and/or department training as needed
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
Hiring Minimum:
$46600
Hiring Maximum:
$76800
Requirements
Strong verbal and written communication skills
Excellent Problem-solving skills
Prior Customer Service experience preferred (3-5 years)
Technical aptitude preferred
Bachelor's degree in business or related field preferred (or equivalent experience)
Ability to multi-task, prioritize, and work independently in a fast-paced environment.
Leadership Skills
Organizational skill and time management skills
Workflow management skills
Coaching skills
Advanced analytical and research skills
Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.
Current INTERNAL home-based associates:
While this role is posted as hybrid,
if selected and accepted, you may retain your home-based status . Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
About Us Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report.
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
#J-18808-Ljbffr