Edward Jones
Senior Service Specialist - Compensation & Expense Service
Edward Jones, Tempe, Arizona, us, 85285
Senior Service Specialist - Compensation & Expense Service
Join to apply for the
Senior Service Specialist - Compensation & Expense Service
role at
Edward Jones This range is provided by Edward Jones. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$46,600.00/yr - $76,800.00/yr Job Overview Opportunity for a highly motivated individual to assist our branch offices in understanding the concepts behind how they are compensated through incoming calls and written requests from branch associates. These contacts cover a wide variety of topics including explaining and troubleshooting Commissions, Profitability, Bonus, Payroll, and Expenses. What You Will Do
Responsible as a phone service representative, spending a great deal of time answering phone calls Answer incoming requests related to branch expenses to include Financial Advisor compensation Work independently with branch associates to solve problems Work in partnership with team members to provide support as needed Provide branch associates with information, friendly support and reliable solutions Respond to branch associates while meeting call quality and efficiency expectations Understand industry laws and regulations Participate in monthly department meetings and periodic training sessions Exhibit mastery of knowledge of all topics supported by the department to research questions which are detailed and complex May represent department in projects and stakeholder roles and work collaboratively with other areas Assist leader in managing workflow and act in a leadership capacity in the absence of a leader Act as a mentor/coach through assist line, escalations and/or department training as needed Qualifications & Skills
Strong verbal and written communication skills Excellent problem-solving skills Prior customer service experience preferred (3-5 years) Technical aptitude preferred Bachelor's degree in business or related field preferred (or equivalent experience) Ability to multi-task, prioritize, and work independently in a fast-paced environment Leadership & Work Environment Demonstrate organizational skill and time management Workflow management skills Coaching skills Advanced analytical and research skills Candidates living within a commutable distance from Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday Hybrid/Location Note Current internal home-based associates: while this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends to continue offering the role as home-based, though future business or regulatory needs may require on-site work. Benefits
Edward Jones compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits, short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates starting January 1 each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information, please visit the benefits page. Hiring minimum:
$46,600 Hiring maximum:
$76,800 Eligibility & Compliance
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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Join to apply for the
Senior Service Specialist - Compensation & Expense Service
role at
Edward Jones This range is provided by Edward Jones. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$46,600.00/yr - $76,800.00/yr Job Overview Opportunity for a highly motivated individual to assist our branch offices in understanding the concepts behind how they are compensated through incoming calls and written requests from branch associates. These contacts cover a wide variety of topics including explaining and troubleshooting Commissions, Profitability, Bonus, Payroll, and Expenses. What You Will Do
Responsible as a phone service representative, spending a great deal of time answering phone calls Answer incoming requests related to branch expenses to include Financial Advisor compensation Work independently with branch associates to solve problems Work in partnership with team members to provide support as needed Provide branch associates with information, friendly support and reliable solutions Respond to branch associates while meeting call quality and efficiency expectations Understand industry laws and regulations Participate in monthly department meetings and periodic training sessions Exhibit mastery of knowledge of all topics supported by the department to research questions which are detailed and complex May represent department in projects and stakeholder roles and work collaboratively with other areas Assist leader in managing workflow and act in a leadership capacity in the absence of a leader Act as a mentor/coach through assist line, escalations and/or department training as needed Qualifications & Skills
Strong verbal and written communication skills Excellent problem-solving skills Prior customer service experience preferred (3-5 years) Technical aptitude preferred Bachelor's degree in business or related field preferred (or equivalent experience) Ability to multi-task, prioritize, and work independently in a fast-paced environment Leadership & Work Environment Demonstrate organizational skill and time management Workflow management skills Coaching skills Advanced analytical and research skills Candidates living within a commutable distance from Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday Hybrid/Location Note Current internal home-based associates: while this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends to continue offering the role as home-based, though future business or regulatory needs may require on-site work. Benefits
Edward Jones compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits, short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates starting January 1 each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information, please visit the benefits page. Hiring minimum:
$46,600 Hiring maximum:
$76,800 Eligibility & Compliance
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
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