ALTEN
Change Management Lead
Location: 360 Huntington Avenue, Boston, MA 02115 – Hybrid (3 days onsite)
Employment Type: 12+ month contract with potential extensions
Work Schedule: 40 hours/week – Hybrid (3 days onsite)
Job Summary IT Services is seeking a dynamic and experienced Change Management Lead to drive organizational transformation initiatives across the university’s global network. This role will lead change management efforts for multiple critical technology implementations, ensuring successful adoption and minimal disruption to university operations. The position requires expertise in managing complex organizational change in a higher education environment with diverse stakeholders and varying levels of technical sophistication.
Key Responsibilities
Develop and execute comprehensive change management strategies for multiple technology initiatives.
Conduct change impact assessments and stakeholder analysis to identify risks and opportunities.
Create change management roadmaps aligned with project timelines and organizational priorities.
Design and implement change readiness assessments and adoption metrics.
Partner with ITS Communications to develop multi-channel communication campaigns.
Design and oversee delivery of training programs in collaboration with internal and vendor training teams.
Develop a change champions network across different university departments and global locations.
Lead communications for enterprise platform implementations, including email marketing systems and governance framework changes.
Engage senior leadership and steering committees to ensure executive sponsorship.
Coordinate with external vendors on change enablement activities.
Coach project teams on change management best practices.
Facilitate workshops and focus groups to gather feedback and address resistance.
Required Qualifications Experience and Expertise
Minimum 5 years of experience leading organizational change initiatives in complex environments.
Proven track record with large‑scale technology implementations and system migrations.
Experience with vendor management and coordinating change activities with external partners.
Background in higher education or demonstrated understanding of university operations and culture.
Technical Skills
Strong understanding of enterprise communication platforms and governance frameworks.
Experience with email marketing platforms, bulk communication tools, or marketing automation systems preferred.
Familiarity with Microsoft 365, Salesforce, or similar enterprise platforms.
Proficient in project management methodologies and change management frameworks (e.g., ADKAR, Kotter).
Advanced skills in Microsoft Office Suite, particularly PowerPoint, Excel, and project collaboration tools.
Communication and Leadership
Exceptional written and verbal communication skills with ability to tailor messaging for diverse audiences.
Experience developing training materials, job aids, and communication campaigns.
Strong facilitation and presentation skills for large and small group settings.
Ability to influence without authority and build consensus among diverse stakeholders.
Personal Attributes
Self‑directed with strong project management and organizational skills.
Analytical mindset with ability to assess complex situations and develop strategic solutions.
Cultural sensitivity and ability to work effectively across Northeastern’s global network.
Resilience and adaptability in fast‑paced, changing environment.
Detail‑oriented with ability to manage multiple concurrent initiatives.
Preferred Qualifications
Change management certification (Prosci, ACMP, or similar).
Experience with Salesforce Marketing Cloud, email deliverability, or marketing automation platforms.
Background in enterprise communication governance or digital marketing.
Advanced degree in Organizational Development, Communications, Business Administration, or related field.
Key Projects Bulk Email Project Lead change management for consolidating 20+ email communication tools into a centralized enterprise platform. The initiative addresses current challenges including spam flagging, inconsistent governance, manual segmentation processes, and fragmented tool landscape. The project involves migrating newsletters, announcements, and marketing communications while establishing new governance frameworks and improving efficiencies across Northeastern’s global network.
Additional Technology Initiatives Support organizational change for various enterprise system implementations as assigned, which may include vendor management systems, workflow automation tools, and other digital transformation projects.
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Employment Type: 12+ month contract with potential extensions
Work Schedule: 40 hours/week – Hybrid (3 days onsite)
Job Summary IT Services is seeking a dynamic and experienced Change Management Lead to drive organizational transformation initiatives across the university’s global network. This role will lead change management efforts for multiple critical technology implementations, ensuring successful adoption and minimal disruption to university operations. The position requires expertise in managing complex organizational change in a higher education environment with diverse stakeholders and varying levels of technical sophistication.
Key Responsibilities
Develop and execute comprehensive change management strategies for multiple technology initiatives.
Conduct change impact assessments and stakeholder analysis to identify risks and opportunities.
Create change management roadmaps aligned with project timelines and organizational priorities.
Design and implement change readiness assessments and adoption metrics.
Partner with ITS Communications to develop multi-channel communication campaigns.
Design and oversee delivery of training programs in collaboration with internal and vendor training teams.
Develop a change champions network across different university departments and global locations.
Lead communications for enterprise platform implementations, including email marketing systems and governance framework changes.
Engage senior leadership and steering committees to ensure executive sponsorship.
Coordinate with external vendors on change enablement activities.
Coach project teams on change management best practices.
Facilitate workshops and focus groups to gather feedback and address resistance.
Required Qualifications Experience and Expertise
Minimum 5 years of experience leading organizational change initiatives in complex environments.
Proven track record with large‑scale technology implementations and system migrations.
Experience with vendor management and coordinating change activities with external partners.
Background in higher education or demonstrated understanding of university operations and culture.
Technical Skills
Strong understanding of enterprise communication platforms and governance frameworks.
Experience with email marketing platforms, bulk communication tools, or marketing automation systems preferred.
Familiarity with Microsoft 365, Salesforce, or similar enterprise platforms.
Proficient in project management methodologies and change management frameworks (e.g., ADKAR, Kotter).
Advanced skills in Microsoft Office Suite, particularly PowerPoint, Excel, and project collaboration tools.
Communication and Leadership
Exceptional written and verbal communication skills with ability to tailor messaging for diverse audiences.
Experience developing training materials, job aids, and communication campaigns.
Strong facilitation and presentation skills for large and small group settings.
Ability to influence without authority and build consensus among diverse stakeholders.
Personal Attributes
Self‑directed with strong project management and organizational skills.
Analytical mindset with ability to assess complex situations and develop strategic solutions.
Cultural sensitivity and ability to work effectively across Northeastern’s global network.
Resilience and adaptability in fast‑paced, changing environment.
Detail‑oriented with ability to manage multiple concurrent initiatives.
Preferred Qualifications
Change management certification (Prosci, ACMP, or similar).
Experience with Salesforce Marketing Cloud, email deliverability, or marketing automation platforms.
Background in enterprise communication governance or digital marketing.
Advanced degree in Organizational Development, Communications, Business Administration, or related field.
Key Projects Bulk Email Project Lead change management for consolidating 20+ email communication tools into a centralized enterprise platform. The initiative addresses current challenges including spam flagging, inconsistent governance, manual segmentation processes, and fragmented tool landscape. The project involves migrating newsletters, announcements, and marketing communications while establishing new governance frameworks and improving efficiencies across Northeastern’s global network.
Additional Technology Initiatives Support organizational change for various enterprise system implementations as assigned, which may include vendor management systems, workflow automation tools, and other digital transformation projects.
#J-18808-Ljbffr