Tential Solutions
Data Analyst – ServiceNow Configuration & Asset Management
Tential Solutions, Atlanta, Georgia, United States, 30383
Data Analyst – ServiceNow Configuration & Asset Management
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Data Analyst – ServiceNow Configuration & Asset Management
role at
Tential Solutions
Location: Atlanta (hybrid 3 days in-office, 2 days remote)
Responsibilities
Work with stakeholders to generate data to populate the ServiceNow CMDB, focusing on separation and referencing external sources where needed.
Extract data from systems and spreadsheets, map into templates, validate against existing CMDB data.
Conduct independent research, especially on equipment model data.
Map CMDB data to other ServiceNow data elements and organizational structures.
Collaborate with Service Management to ensure data uploads are successful and accessible for ITSM processes.
Provide occasional data analysis support to other workstreams.
Qualifications
Delivery-focused data analyst with advanced data modelling and analysis skills.
Strong analytical thinking, problem solving, and innovative solution mindset.
Excellent stakeholder management and clear communication.
Experience managing complex system data updates and understanding associated challenges.
Knowledge of CMDB, APM, and asset management databases and related challenges.
Ability to run queries and update large data sets.
Preferred
ServiceNow certified BA.
Understanding of ITIL and ITSM processes.
Experience with data modelling with CSDM in ServiceNow for broadcast/media production.
Experience managing technical asset audits.
Seniority level Entry level
Employment type Contract
Job function Information Technology
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Data Analyst – ServiceNow Configuration & Asset Management
role at
Tential Solutions
Location: Atlanta (hybrid 3 days in-office, 2 days remote)
Responsibilities
Work with stakeholders to generate data to populate the ServiceNow CMDB, focusing on separation and referencing external sources where needed.
Extract data from systems and spreadsheets, map into templates, validate against existing CMDB data.
Conduct independent research, especially on equipment model data.
Map CMDB data to other ServiceNow data elements and organizational structures.
Collaborate with Service Management to ensure data uploads are successful and accessible for ITSM processes.
Provide occasional data analysis support to other workstreams.
Qualifications
Delivery-focused data analyst with advanced data modelling and analysis skills.
Strong analytical thinking, problem solving, and innovative solution mindset.
Excellent stakeholder management and clear communication.
Experience managing complex system data updates and understanding associated challenges.
Knowledge of CMDB, APM, and asset management databases and related challenges.
Ability to run queries and update large data sets.
Preferred
ServiceNow certified BA.
Understanding of ITIL and ITSM processes.
Experience with data modelling with CSDM in ServiceNow for broadcast/media production.
Experience managing technical asset audits.
Seniority level Entry level
Employment type Contract
Job function Information Technology
#J-18808-Ljbffr