CFS
Position:
IT Support Desk Analyst Salary:
$55,000 - 70,000 Benefits:
Competitive Healthcare, Retirement Plan w/ 3% match, 3 Weeks PTO, etc. Location:
Grand Rapids, MI area
We are seeking an experienced
IT Support Desk Analyst
to join a growing team. Here are a few reasons you should apply:
Fun, Team-Oriented Culture:
Regular team events and creative outings like baseball games, bowling nights, and even curling at the downtown market. Plus, in-office competitions like ping pong and basketball keep things lively!
Comprehensive Training & Growth:
A structured 90-day onboarding program with hands-on shadowing across teams, and access to dozens of training videos and detailed SOPs to set you up for success.
Collaborative & Supportive Environment:
Work alongside passionate professionals in a culture that values learning, teamwork, and celebrating wins-both big and small.
Job Summary: In this role, you'll be delivering Tier 1 and Tier 2 technical assistance to a diverse client base. This role requires strong problem-solving skills, critical thinking, and the ability to work under pressure in a fast-paced environment. You'll be troubleshooting issues related to Windows OS, Microsoft 365, Active Directory, and networking, while maintaining exceptional customer service and accurate documentation.
Responsibilities of the IT Support Specialist: Provide end-user support for hardware, software, and network issues across multiple clients. Troubleshoot and resolve problems related to Windows desktops, servers, and virtual environments (VMware / Hyper-V). Perform administration tasks in
Microsoft 365 Admin Center ,
Entra ID ,
Azure AD , and
Active Directory
(user account management and permissions). Support and maintain desktop hardware, peripherals, and Windows OS environments. Assist with SharePoint administration and troubleshooting. Utilize
ConnectWise
RMM tools for monitoring and remote support. Maintain strong documentation practices using
IT Glue . Escalate complex issues to senior engineers or specialized teams when necessary. Proactively identify and resolve potential issues using monitoring tools. Ensure compliance with organizational policies and security standards. Preferred Experience of the IT Support Desk Analyst: 2+ years experience
in a Service Desk role (MSP experience preferred). Strong critical thinking, problem-solving, and time management skills. Ability to work effectively under pressure and manage multiple priorities. Hands-on experience with:
Microsoft 365 Admin Center, Entra ID, Azure AD, Active Directory Windows OS troubleshooting and desktop support SharePoint administration VMware / Hyper-V troubleshooting Networking fundamentals ConnectWise RMM
Excellent documentation and communication skills. Bonus Experience of the IT Support Desk Analyst: Automation tools (ImmyBot, Rewst, ConnectWise Automate) Google Workspace administration Domain server setup with Active Directory Microsoft Intune Backup solutions (Datto) Security tools: SentinelOne (SOC services), Huntress (EDR, SIEM logging, ITDR), DNS filtering Cisco Meraki firewalls Privileged Access Management (AutoElevate) Vulnerability management (ConnectSecure) LionGard platform SIP/VoIP systems Email security solutions (Avanan - DLP)
#LI-NB1 #INDEC2025
IT Support Desk Analyst Salary:
$55,000 - 70,000 Benefits:
Competitive Healthcare, Retirement Plan w/ 3% match, 3 Weeks PTO, etc. Location:
Grand Rapids, MI area
We are seeking an experienced
IT Support Desk Analyst
to join a growing team. Here are a few reasons you should apply:
Fun, Team-Oriented Culture:
Regular team events and creative outings like baseball games, bowling nights, and even curling at the downtown market. Plus, in-office competitions like ping pong and basketball keep things lively!
Comprehensive Training & Growth:
A structured 90-day onboarding program with hands-on shadowing across teams, and access to dozens of training videos and detailed SOPs to set you up for success.
Collaborative & Supportive Environment:
Work alongside passionate professionals in a culture that values learning, teamwork, and celebrating wins-both big and small.
Job Summary: In this role, you'll be delivering Tier 1 and Tier 2 technical assistance to a diverse client base. This role requires strong problem-solving skills, critical thinking, and the ability to work under pressure in a fast-paced environment. You'll be troubleshooting issues related to Windows OS, Microsoft 365, Active Directory, and networking, while maintaining exceptional customer service and accurate documentation.
Responsibilities of the IT Support Specialist: Provide end-user support for hardware, software, and network issues across multiple clients. Troubleshoot and resolve problems related to Windows desktops, servers, and virtual environments (VMware / Hyper-V). Perform administration tasks in
Microsoft 365 Admin Center ,
Entra ID ,
Azure AD , and
Active Directory
(user account management and permissions). Support and maintain desktop hardware, peripherals, and Windows OS environments. Assist with SharePoint administration and troubleshooting. Utilize
ConnectWise
RMM tools for monitoring and remote support. Maintain strong documentation practices using
IT Glue . Escalate complex issues to senior engineers or specialized teams when necessary. Proactively identify and resolve potential issues using monitoring tools. Ensure compliance with organizational policies and security standards. Preferred Experience of the IT Support Desk Analyst: 2+ years experience
in a Service Desk role (MSP experience preferred). Strong critical thinking, problem-solving, and time management skills. Ability to work effectively under pressure and manage multiple priorities. Hands-on experience with:
Microsoft 365 Admin Center, Entra ID, Azure AD, Active Directory Windows OS troubleshooting and desktop support SharePoint administration VMware / Hyper-V troubleshooting Networking fundamentals ConnectWise RMM
Excellent documentation and communication skills. Bonus Experience of the IT Support Desk Analyst: Automation tools (ImmyBot, Rewst, ConnectWise Automate) Google Workspace administration Domain server setup with Active Directory Microsoft Intune Backup solutions (Datto) Security tools: SentinelOne (SOC services), Huntress (EDR, SIEM logging, ITDR), DNS filtering Cisco Meraki firewalls Privileged Access Management (AutoElevate) Vulnerability management (ConnectSecure) LionGard platform SIP/VoIP systems Email security solutions (Avanan - DLP)
#LI-NB1 #INDEC2025