Crown Holdings, Inc.
Field Technical Service Representative-Metal Packaging
Crown Holdings, Inc., Washington, District of Columbia, us, 20022
Field Technical Service Representative-Metal Packaging
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc., is a global leader in the design, manufacture and sale of packaging products for consumer goods. With operations in 39 countries employing approximately 23,000 people and net sales of approximately $12 billion, we bring best practices in quality and manufacturing to our customers worldwide.
Location: Northeast United States and Eastern Canada.
Position Overview This field technical service representative will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. The representative serves as the primary technical contact for customers and liaises among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.
Job Responsibilities
Provide problem‑solving leadership on technical and quality matters relating to food can and end performance
Manage the overall technical interface between the Food Division and customers
Support customers in all technical aspects of the business including current packages and new package development
Develop and manage technical meetings between Crown and customers to discuss ideas, issues, and solutions
Interact directly with customer and internal manufacturing operations
Partner with Crown’s Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
Extensive travel (up to 80 %) required to service customer needs
Job Requirements
BA/BS degree in Food Science, Engineering, Packaging or a related discipline
2+ years in a packaging manufacturing environment, food production or a similar industry
Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
Experience with double‑seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required
Effective communication skills, both verbal and written, and the ability to interact with customers and employees at all levels
Demonstrated ability to effectively manage multiple projects to completion
Self‑motivated and eager to take initiative, work effectively in a team setting and as an individual
Well organized and detail‑oriented with good time‑management skills
Strong PC skills, especially using Word, Outlook, and Excel
Committed to ongoing personal development and career growth
Knowledge and/or certification in Six‑Sigma is a bonus
Physical Requirements
Regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl
May lift and/or move up to 30 lbs
Specific vision abilities required: close vision, distance vision, color vision, and ability to adjust focus
Working Conditions
Perform job duties outside of a typical office setting in a plant environment as well as in an office
May be exposed to moving mechanical parts and vehicular traffic
May be exposed to a wide range of temperatures
Noise level frequently loud
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Crown offers competitive pay and comprehensive benefits including free company‑paid health insurance for employees, company‑matched 401(k), and additional benefits such as medical, vision, disability insurance, and tuition assistance.
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Location: Northeast United States and Eastern Canada.
Position Overview This field technical service representative will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. The representative serves as the primary technical contact for customers and liaises among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing.
Job Responsibilities
Provide problem‑solving leadership on technical and quality matters relating to food can and end performance
Manage the overall technical interface between the Food Division and customers
Support customers in all technical aspects of the business including current packages and new package development
Develop and manage technical meetings between Crown and customers to discuss ideas, issues, and solutions
Interact directly with customer and internal manufacturing operations
Partner with Crown’s Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
Extensive travel (up to 80 %) required to service customer needs
Job Requirements
BA/BS degree in Food Science, Engineering, Packaging or a related discipline
2+ years in a packaging manufacturing environment, food production or a similar industry
Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc.
Experience with double‑seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required
Effective communication skills, both verbal and written, and the ability to interact with customers and employees at all levels
Demonstrated ability to effectively manage multiple projects to completion
Self‑motivated and eager to take initiative, work effectively in a team setting and as an individual
Well organized and detail‑oriented with good time‑management skills
Strong PC skills, especially using Word, Outlook, and Excel
Committed to ongoing personal development and career growth
Knowledge and/or certification in Six‑Sigma is a bonus
Physical Requirements
Regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl
May lift and/or move up to 30 lbs
Specific vision abilities required: close vision, distance vision, color vision, and ability to adjust focus
Working Conditions
Perform job duties outside of a typical office setting in a plant environment as well as in an office
May be exposed to moving mechanical parts and vehicular traffic
May be exposed to a wide range of temperatures
Noise level frequently loud
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Crown offers competitive pay and comprehensive benefits including free company‑paid health insurance for employees, company‑matched 401(k), and additional benefits such as medical, vision, disability insurance, and tuition assistance.
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