Crown Holdings, Inc.
Field Technical Service Representative
at Crown Holdings, Inc. Location: This position will support Crown Food Division customers in the Northeastern United States and Eastern Canada. Overview
This position will support metal packaging customers of the Crown North American Food Division in the Northeast United States and Canada. This field technical service representative will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. The role serves as the primary technical contact for customers and acts as the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Responsibilities
Providing problem-solving leadership on technical and quality matters relating to food can and end performance Managing the overall technical interface between the Food Division and their customers Support customers in all technical aspects of the business including current packages and new package development Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions Interact directly with customers and internal manufacturing operations Partner with the Company’s Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers Extensive travel (Up to 80%) will be required to service customer needs Required Qualifications / Ideal Candidate Attributes
BA/BS degree in Food Science, Engineering, Packaging or a related discipline 2+ years in a packaging manufacturing environment, food production or a similar industry Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required Effective verbal and written communication skills; ability to interact with customers and employees at all levels of the organization Demonstrated ability to manage multiple projects to completion Self-motivated and eager to take initiative; able to work effectively in a team setting and as an individual Well organized and detail-oriented with good time management skills Strong PC skills (Word, Outlook, Excel) Commitment to ongoing personal development and career growth Knowledge and/or certification in Six Sigma is a bonus Physical Requirements
Regularly required to sit, stand, walk, use hands, reach with hands and arms, and may balance, stoop, kneel, crouch, or crawl May lift and/or move up to 30 lbs Vision requirements: close vision, distance vision, color vision, and ability to adjust focus Working Conditions
Will work in both plant environments outside of a typical office setting and in an office Exposure to moving mechanical parts and vehicular traffic Exposure to a wide range of temperatures; noise level can be loud Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Benefits
Crown offers competitive pay and comprehensive benefits including free company-paid health insurance for employees and a company-matched 401(k). Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Packaging & Containers
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at Crown Holdings, Inc. Location: This position will support Crown Food Division customers in the Northeastern United States and Eastern Canada. Overview
This position will support metal packaging customers of the Crown North American Food Division in the Northeast United States and Canada. This field technical service representative will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment. The role serves as the primary technical contact for customers and acts as the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Responsibilities
Providing problem-solving leadership on technical and quality matters relating to food can and end performance Managing the overall technical interface between the Food Division and their customers Support customers in all technical aspects of the business including current packages and new package development Develop and manage technical meetings between the Company and customers to discuss ideas, issues, and solutions Interact directly with customers and internal manufacturing operations Partner with the Company’s Sales, R&D, Engineering, and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers Extensive travel (Up to 80%) will be required to service customer needs Required Qualifications / Ideal Candidate Attributes
BA/BS degree in Food Science, Engineering, Packaging or a related discipline 2+ years in a packaging manufacturing environment, food production or a similar industry Experience interfacing with customers in a technical capacity: field testing, qualification trials, claims management, etc. Experience with double seaming technology, various food canning equipment, and troubleshooting associated problems is highly preferred but not required Effective verbal and written communication skills; ability to interact with customers and employees at all levels of the organization Demonstrated ability to manage multiple projects to completion Self-motivated and eager to take initiative; able to work effectively in a team setting and as an individual Well organized and detail-oriented with good time management skills Strong PC skills (Word, Outlook, Excel) Commitment to ongoing personal development and career growth Knowledge and/or certification in Six Sigma is a bonus Physical Requirements
Regularly required to sit, stand, walk, use hands, reach with hands and arms, and may balance, stoop, kneel, crouch, or crawl May lift and/or move up to 30 lbs Vision requirements: close vision, distance vision, color vision, and ability to adjust focus Working Conditions
Will work in both plant environments outside of a typical office setting and in an office Exposure to moving mechanical parts and vehicular traffic Exposure to a wide range of temperatures; noise level can be loud Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions Benefits
Crown offers competitive pay and comprehensive benefits including free company-paid health insurance for employees and a company-matched 401(k). Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Packaging & Containers
#J-18808-Ljbffr