Jobs via Dice
Technical Writer UCaaS/CCaaS Integrations
Jobs via Dice, Washington, District of Columbia, us, 20022
Technical Writer UCaaS/CCaaS Integrations
Location: 100% Remote
Duration: 24+ Month Contract
Interview: Video interview
Key Responsibilities
Develop integration guides, configuration instructions, and troubleshooting content for UCaaS/CCaaS platforms.
Collaborate with product managers, engineers, and solution architects to gather technical knowledge.
Translate complex workflows into clear, concise, and user-friendly documentation.
Maintain consistency with company style guides, branding, and tone.
Contribute to ongoing updates as products and integrations evolve.
Required Skills & Experience
Strong understanding of SIP, VoIP, PBX systems, call routing, conferencing, messaging, and APIs.
Experience documenting integrations with platforms such as Microsoft Teams, Zoom, Slack, RingCentral, Five9, or Genesys.
Familiarity with networking basics (firewalls, VPNs, QoS, bandwidth).
Experience with REST APIs, GraphQL, WebSockets, and related documentation.
Knowledge of authentication standards (OAuth2, SAML, SSO).
Excellent writing and communication skills with the ability to adapt content for technical and semi-technical audiences.
Proficiency with Confluence, Swagger/OpenAPI, Postman, and version control systems (GitHub/GitLab).
Hands‑on testing and troubleshooting documentation experience preferred.
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Duration: 24+ Month Contract
Interview: Video interview
Key Responsibilities
Develop integration guides, configuration instructions, and troubleshooting content for UCaaS/CCaaS platforms.
Collaborate with product managers, engineers, and solution architects to gather technical knowledge.
Translate complex workflows into clear, concise, and user-friendly documentation.
Maintain consistency with company style guides, branding, and tone.
Contribute to ongoing updates as products and integrations evolve.
Required Skills & Experience
Strong understanding of SIP, VoIP, PBX systems, call routing, conferencing, messaging, and APIs.
Experience documenting integrations with platforms such as Microsoft Teams, Zoom, Slack, RingCentral, Five9, or Genesys.
Familiarity with networking basics (firewalls, VPNs, QoS, bandwidth).
Experience with REST APIs, GraphQL, WebSockets, and related documentation.
Knowledge of authentication standards (OAuth2, SAML, SSO).
Excellent writing and communication skills with the ability to adapt content for technical and semi-technical audiences.
Proficiency with Confluence, Swagger/OpenAPI, Postman, and version control systems (GitHub/GitLab).
Hands‑on testing and troubleshooting documentation experience preferred.
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