Malone Workforce Solutions
Service Desk Technician
Malone Workforce Solutions, San Francisco, California, United States, 94199
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Service Desk Technician (IT) We are looking for a
Service Desk Technician (IT)
to join the team! This is a
hybrid, full-time contract
position in the
San Francisco, CA .
You must be local the San Francisco, CA area.
The
Service Desk Technician
supports employees by troubleshooting, diagnosing, and resolving problems related to computer hardware, operating system, applications, networking, and peripherals. The technician will also take part in incident escalations and coordination across various technical teams.
Responsibilities
Support the End User Technology environment across various applications and hardware (Windows & Mac).
Respond to IT service requests from employees via chat, phone, email, or ticketing system promptly and professionally.
Install, configure, and maintain IT equipment and software in alignment with company standards. Create and maintain technical/process documentation.
Provide technology training.
Document activities in ticketing system and maintain IT inventory and records.
Escalate complex or unresolved issues to senior IT staff or management.
Requirements
High School Diploma (or equivalent) is required; a college degree is preferred.
4 years of IT Service Desk experience is required.
Demonstrate technical proficiency providing Microsoft and Mac desktop and network support.
Experience supporting common software products, such as Windows/Mac operating systems, Office365, Active Directory, VPN, Antivirus, and Okta.
Experience with using and supporting IT service management tools, like Jira, and knowledge of best practices (ITIL).
Familiarity with endpoint device management solutions (JAMF, Intune).
Ability to work independently and as part of a team.
Ability to troubleshot under pressure, handle multiple priorities, while providing exemplary customer service and professional demeanor.
Ability to learn new technologies and skills.
Basic scripting knowledge.
Certifications:
Microsoft 365 is required; CompTIA A+, CompTIA Net+, ITIL are preferred.
Details
This is a
hybrid, full-time contract
position in
San Francisco, CA 94111
(you must be local the San Francisco, CA area).
Schedule:
Monday - Friday, 8:00 am - 5:00 pm (may be flexible); Tuesday/Thursday on-site; Monday/Wednesday/Friday remote. Rotating weekend on-call availability is
required .
Location:
hybrid in
San Francisco, CA 94111 .
This is a
3-month Contract
position with potential to renew/extend.
Pay:
$30-35/hr.
This is a W-2 position. No B2C/C2C. No Sponsorship.
Malone is an Equal Opportunity Employer.
#J-18808-Ljbffr
Service Desk Technician (IT) We are looking for a
Service Desk Technician (IT)
to join the team! This is a
hybrid, full-time contract
position in the
San Francisco, CA .
You must be local the San Francisco, CA area.
The
Service Desk Technician
supports employees by troubleshooting, diagnosing, and resolving problems related to computer hardware, operating system, applications, networking, and peripherals. The technician will also take part in incident escalations and coordination across various technical teams.
Responsibilities
Support the End User Technology environment across various applications and hardware (Windows & Mac).
Respond to IT service requests from employees via chat, phone, email, or ticketing system promptly and professionally.
Install, configure, and maintain IT equipment and software in alignment with company standards. Create and maintain technical/process documentation.
Provide technology training.
Document activities in ticketing system and maintain IT inventory and records.
Escalate complex or unresolved issues to senior IT staff or management.
Requirements
High School Diploma (or equivalent) is required; a college degree is preferred.
4 years of IT Service Desk experience is required.
Demonstrate technical proficiency providing Microsoft and Mac desktop and network support.
Experience supporting common software products, such as Windows/Mac operating systems, Office365, Active Directory, VPN, Antivirus, and Okta.
Experience with using and supporting IT service management tools, like Jira, and knowledge of best practices (ITIL).
Familiarity with endpoint device management solutions (JAMF, Intune).
Ability to work independently and as part of a team.
Ability to troubleshot under pressure, handle multiple priorities, while providing exemplary customer service and professional demeanor.
Ability to learn new technologies and skills.
Basic scripting knowledge.
Certifications:
Microsoft 365 is required; CompTIA A+, CompTIA Net+, ITIL are preferred.
Details
This is a
hybrid, full-time contract
position in
San Francisco, CA 94111
(you must be local the San Francisco, CA area).
Schedule:
Monday - Friday, 8:00 am - 5:00 pm (may be flexible); Tuesday/Thursday on-site; Monday/Wednesday/Friday remote. Rotating weekend on-call availability is
required .
Location:
hybrid in
San Francisco, CA 94111 .
This is a
3-month Contract
position with potential to renew/extend.
Pay:
$30-35/hr.
This is a W-2 position. No B2C/C2C. No Sponsorship.
Malone is an Equal Opportunity Employer.
#J-18808-Ljbffr