CommerceIQ Inc
Customer Success Director - U.S. East Coast
CommerceIQ Inc, Atlanta, Georgia, United States, 30383
Customer Success Director – U.S. East Coast
CommerceIQ’s AI‑powered digital commerce platform is transforming how brands sell online. With a global network of 900+ retailers and 2,200+ leading brands, we deliver unified ecommerce management solutions that optimize the digital shelf, increase retail media ROI, and fuel incremental sales across the world’s largest marketplaces. Overview
The Customer Success Director will be a strategic leader responsible for driving customer satisfaction, adoption, and retention. Reporting to the VP of Customer Success, this remote role from the U.S. East Coast requires travel and proximity to a major airport. Responsibilities
Own account strategy and cadence, driving value and deepening engagement. Move beyond surface issues to understand customers’ core business needs and outcomes. Build and maintain multi‑threaded relationships with VP‑level stakeholders, constructively challenging when necessary. Develop compelling value propositions, negotiate contract terms, identify upsell and cross‑sell opportunities, and close renewals independently. Collaborate with sales executives to align on customer goals and expansion opportunities. Coordinate cross‑functional teams, ensuring seamless execution and high customer satisfaction. Conduct data‑driven health reviews, scale value, and drive engagement, satisfaction, and retention. What You’ll Bring
Extensive experience in customer success or account management within e‑commerce, SaaS, or analytics. Proven track record in the CPG and e‑commerce sectors with senior‑level executive engagement. Strong strategic thinking, problem‑solving, and commercial acumen, with experience in contract negotiation, upselling, and renewals. Data‑driven mindset and experience using metrics to inform decision‑making. Excellent communication and interpersonal skills; senior‑level executive influence. Willingness to travel and engage directly with customers. Compensation and Benefits
Base pay range:
$129,000 – $177,000 per year
(varies with experience and location). In addition to base salary, eligible for company stock options, potential discretionary bonuses, and a comprehensive benefits package: Medical, vision, and dental coverage 401(k) retirement plan Short‑ and long‑term disability insurance Life insurance Paid parental leave Monthly reimbursements for gym, phone, and internet 10+ paid company holidays, quarterly Global Recharge Fridays, unlimited PTO Equal Opportunity Employer
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
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CommerceIQ’s AI‑powered digital commerce platform is transforming how brands sell online. With a global network of 900+ retailers and 2,200+ leading brands, we deliver unified ecommerce management solutions that optimize the digital shelf, increase retail media ROI, and fuel incremental sales across the world’s largest marketplaces. Overview
The Customer Success Director will be a strategic leader responsible for driving customer satisfaction, adoption, and retention. Reporting to the VP of Customer Success, this remote role from the U.S. East Coast requires travel and proximity to a major airport. Responsibilities
Own account strategy and cadence, driving value and deepening engagement. Move beyond surface issues to understand customers’ core business needs and outcomes. Build and maintain multi‑threaded relationships with VP‑level stakeholders, constructively challenging when necessary. Develop compelling value propositions, negotiate contract terms, identify upsell and cross‑sell opportunities, and close renewals independently. Collaborate with sales executives to align on customer goals and expansion opportunities. Coordinate cross‑functional teams, ensuring seamless execution and high customer satisfaction. Conduct data‑driven health reviews, scale value, and drive engagement, satisfaction, and retention. What You’ll Bring
Extensive experience in customer success or account management within e‑commerce, SaaS, or analytics. Proven track record in the CPG and e‑commerce sectors with senior‑level executive engagement. Strong strategic thinking, problem‑solving, and commercial acumen, with experience in contract negotiation, upselling, and renewals. Data‑driven mindset and experience using metrics to inform decision‑making. Excellent communication and interpersonal skills; senior‑level executive influence. Willingness to travel and engage directly with customers. Compensation and Benefits
Base pay range:
$129,000 – $177,000 per year
(varies with experience and location). In addition to base salary, eligible for company stock options, potential discretionary bonuses, and a comprehensive benefits package: Medical, vision, and dental coverage 401(k) retirement plan Short‑ and long‑term disability insurance Life insurance Paid parental leave Monthly reimbursements for gym, phone, and internet 10+ paid company holidays, quarterly Global Recharge Fridays, unlimited PTO Equal Opportunity Employer
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.
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