Renova One
Get AI-powered advice on this job and more exclusive features.
Renova One pay range This range is provided by Renova One. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $26.00/hr - $31.00/hr
Direct message the job poster from Renova One
We are not working with external recruiters or search firms for this position - please do not reach out.
Company Overview:
Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor—we’re a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value.
Position Summary:
The Client Service Specialist serves as a key point of contact for clients, ensuring timely and accurate responses to inquiries, service requests, and issue resolution. This role requires strong communication, attention to detail, and the ability to work collaboratively across departments to deliver exceptional service and support.
Responsibilities & Duties:
Respond promptly and professionally to client inquiries via phone, email, and internal systems
Coordinate service requests and communicate status updates to clients and internal teams
Investigate and resolve client concerns or service issues, escalating when necessary
Maintain accurate records of client interactions, service requests, and resolutions
Accurately and promptly enter customer orders into the system
Communicate with customers as needed to confirm order details, scheduling, and resolve any operational questions
Collaborate with the warehouse, subcontractors, and operational staff to ensure timely and accurate execution of orders
Support client onboarding and account updates by ensuring proper documentation and data accuracy
Collaborate with operations, warehouse, and billing teams to ensure client needs are met
Responsible for managing order entry and fulfillment processes during the company’s transition to the RFMS system
Identify opportunities to improve client satisfaction and report feedback to leadership
Assist with reporting and administrative tasks related to client service operations
Qualifications:
At least 2 years of professional experience in a customer service or client support role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office and experience using CRM or customer service software
Experience with RFMS is a plus
High school diploma or equivalent required; associate’s degree preferred
Other:
All offers of employment are contingent upon a background check
Valid US Driver's License and insured automobile is required
Your information will be kept confidential according to EEO guidelines
We are not working with external recruiters or search firms for this position - please do not reach out.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Construction
Referrals increase your chances of interviewing at Renova One by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Get notified about new Client Services Representative jobs in Chicago, IL.
#J-18808-Ljbffr
Renova One pay range This range is provided by Renova One. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $26.00/hr - $31.00/hr
Direct message the job poster from Renova One
We are not working with external recruiters or search firms for this position - please do not reach out.
Company Overview:
Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor—we’re a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value.
Position Summary:
The Client Service Specialist serves as a key point of contact for clients, ensuring timely and accurate responses to inquiries, service requests, and issue resolution. This role requires strong communication, attention to detail, and the ability to work collaboratively across departments to deliver exceptional service and support.
Responsibilities & Duties:
Respond promptly and professionally to client inquiries via phone, email, and internal systems
Coordinate service requests and communicate status updates to clients and internal teams
Investigate and resolve client concerns or service issues, escalating when necessary
Maintain accurate records of client interactions, service requests, and resolutions
Accurately and promptly enter customer orders into the system
Communicate with customers as needed to confirm order details, scheduling, and resolve any operational questions
Collaborate with the warehouse, subcontractors, and operational staff to ensure timely and accurate execution of orders
Support client onboarding and account updates by ensuring proper documentation and data accuracy
Collaborate with operations, warehouse, and billing teams to ensure client needs are met
Responsible for managing order entry and fulfillment processes during the company’s transition to the RFMS system
Identify opportunities to improve client satisfaction and report feedback to leadership
Assist with reporting and administrative tasks related to client service operations
Qualifications:
At least 2 years of professional experience in a customer service or client support role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office and experience using CRM or customer service software
Experience with RFMS is a plus
High school diploma or equivalent required; associate’s degree preferred
Other:
All offers of employment are contingent upon a background check
Valid US Driver's License and insured automobile is required
Your information will be kept confidential according to EEO guidelines
We are not working with external recruiters or search firms for this position - please do not reach out.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Construction
Referrals increase your chances of interviewing at Renova One by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Get notified about new Client Services Representative jobs in Chicago, IL.
#J-18808-Ljbffr