E&M Technologies, Inc.
Junior Computer User Support Specialist (Service Desk)
E&M Technologies, Inc., Colorado Springs, Colorado, United States, 80509
Junior Computer User Support Specialist (Service Desk)
WORK LOCATION:
Colorado Springs, CO
JOB CATEGORY:
Information Technology
JOB TYPE:
Shift
CLEARANCE TYPE:
Secret Clearance
TRAVEL REQUIREMENTS:
Up to 10%
Description:
E&M Technologies, Inc. is seeking a Junior Computer User Support Specialist (Service Desk) to join our team in Colorado Springs, CO in support of NORAD/USNORTHCOM IT Enterprise Services (NITES).
The role involves assisting users with computer hardware, software, network, and telecommunications systems.
Job Responsibilities:
Resolves technical problems and answers queries by telephone or self‑service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists.
Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Minimum Qualifications:
AA Degree in a related discipline and three (3) years related experience; OR High School and five (5) years of related experience with relevant certification.
Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate).
Must be a U.S. Citizen.
Must have and be capable of maintaining a U.S. Department of Defense (DoD) Security Clearance at the appropriate level.
Preferred Qualifications:
Technical and communication skills to enable effective dialogue between internal and external customers, at all levels.
Experience with DoD cryptographic equipment and related material handling and use.
Experience troubleshooting computer systems, networks, and operating systems, including Solaris, Unix, and/or Linux.
Experience with Department of Defense messaging systems.
Experience in a high‑visibility, mission‑focused environment where system availability is closely monitored and prioritized.
To Apply For This Position:
You must have the Minimum Qualifications in your resume to be selected as a candidate.
Salary Description:
Up to $75K USD
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Information Technology
#J-18808-Ljbffr
Colorado Springs, CO
JOB CATEGORY:
Information Technology
JOB TYPE:
Shift
CLEARANCE TYPE:
Secret Clearance
TRAVEL REQUIREMENTS:
Up to 10%
Description:
E&M Technologies, Inc. is seeking a Junior Computer User Support Specialist (Service Desk) to join our team in Colorado Springs, CO in support of NORAD/USNORTHCOM IT Enterprise Services (NITES).
The role involves assisting users with computer hardware, software, network, and telecommunications systems.
Job Responsibilities:
Resolves technical problems and answers queries by telephone or self‑service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists.
Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
Minimum Qualifications:
AA Degree in a related discipline and three (3) years related experience; OR High School and five (5) years of related experience with relevant certification.
Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate).
Must be a U.S. Citizen.
Must have and be capable of maintaining a U.S. Department of Defense (DoD) Security Clearance at the appropriate level.
Preferred Qualifications:
Technical and communication skills to enable effective dialogue between internal and external customers, at all levels.
Experience with DoD cryptographic equipment and related material handling and use.
Experience troubleshooting computer systems, networks, and operating systems, including Solaris, Unix, and/or Linux.
Experience with Department of Defense messaging systems.
Experience in a high‑visibility, mission‑focused environment where system availability is closely monitored and prioritized.
To Apply For This Position:
You must have the Minimum Qualifications in your resume to be selected as a candidate.
Salary Description:
Up to $75K USD
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Information Technology
#J-18808-Ljbffr