General Manager

Job Description

We are seeking a General Manager to join our team! As General Manager you’ll provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community Responsibilities: People: Develop programs and initiatives to increase team engagement that are aligned Hilton Promise in Service and Standards Develop, implement and monitor team member succession planning to ensure future bench strength Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance maintain Hotel Service Standards with Acceptable to Surpassing scores Oversee HR related actions in accordance with rules and policies Train and evaluate employees Track performance in relation to Hotel Service Score and Brand Standard expectations Financial: Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results Analyze financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position Guest Experience: Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations Speak to guests – ask for their feedback and relationships Responsible Business: Ensure a safe and secure environment for guests, colleagues and hotel assets in compliance with policies and procedures and regulatory requirements Maintain relations with outside contacts Act as public relations representative to raise awareness of hotel and brand in local community Drive team member involvement in community organizations, activities and businesses Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint Perform other duties as assigned. May also serve as manager on duty Qualifications: ONLY RESUMES WITH 5 YEARS HILTON GARDEN INN GENERAL MANAGER EXPERIENCE WILL BE REVIEWED Ability to thrive in a fast-paced environment Excellent written and communication skills Strong leadership qualities Company Description

ARP Hospitality, a hospitality management company founded in 2004, which operates 4 hotels on the East Coast. Our vision is to deliver bright-hearted service with a quality product that makes our guests feel at home. The portfolio includes: Hilton Garden Inn Chesapeake/Greenbrier, Homewood Suites by Hilton Chesapeake/Greenbrier, Tru by Hilton Chesapeake/Greenbrier, Hampton Inn & Suites Exmore/Eastern Shore,

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