Network Technology Services
Telephone Operations Engineer I
Network Technology Services, Greenwood Village, Colorado, United States
Overview
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you ready to manage the central office switches deployed by Spectrum? As a Telephone Operations Engineer I, you will provide support for operations, administration, maintenance, and provisioning of switches, including Constant Bit Rate (CBR)/Time Division Multiplexed (TDM) and packet-based Voice Over IP soft switches. How You’ll Make an Impact
Conduct daily detailed DNHC process for assigned areas of responsibility. Manage all telephony equipment under moderate supervision Follow established guidelines for telephone network daily health check procedures and call out protocols during outage situations Under guidance of TOE II and III perform installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team Configure and troubleshoot SS7, ISUP, and SIP with guidance of TOE II and III Understand telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc. Assist with the trouble shooting efforts during major outages Assist in all Residential and Business telephony issues Document switch and telephone network architecture Demonstrate basic IP knowledge, L2, L3 TCP, UDP and telephony equivalents Implements Method of Procedures (MOPS) created by TOE II and III Support all core telephony equipment including hardware and software upgrades, maintenance, and expansions Working Conditions
Office environment May work in: Network Lab environment, 24X7 Network Operations environment, Field Operations environment Occasional travel as required What You’ll Bring to Spectrum
Required Qualifications Education Bachelor’s degree in Engineering or related field or equivalent work experience Experience 1+ years Wireline, Wireless, or Broadband telephony switch installation or administration 1+ years Database management and network configuration work experience 1+ years Telephone Industry Experience Skills Ability to read, write, speak and understand English Ability to troubleshoot IP connectivity issues Ability to direct IP connectivity troubleshooting or CCNA Ability to maintain professional composure and demonstrate critical thinking during stressful or complex projects Ability to use personal computer and software applications Valid driver\'s license with satisfactory driving record within company required standards Preferred Qualifications
Skills Knowledge of company products and services In-depth knowledge of common word processing, spreadsheet, Presentation, Design software and concepts In-depth knowledge of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP) Ability to contribute creative solutions to complex problems ETC365 2025-63586 2025 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. This job posting will remain open until 2025-10-24 06:05 PM (UTC) and will be extended if necessary. The base pay for this position generally is between
$61,050.00 and $97,350.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us
Charter Communications is known in the United States by our Spectrum brands. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Who You Are Matters Here. We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
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This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you ready to manage the central office switches deployed by Spectrum? As a Telephone Operations Engineer I, you will provide support for operations, administration, maintenance, and provisioning of switches, including Constant Bit Rate (CBR)/Time Division Multiplexed (TDM) and packet-based Voice Over IP soft switches. How You’ll Make an Impact
Conduct daily detailed DNHC process for assigned areas of responsibility. Manage all telephony equipment under moderate supervision Follow established guidelines for telephone network daily health check procedures and call out protocols during outage situations Under guidance of TOE II and III perform installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team Configure and troubleshoot SS7, ISUP, and SIP with guidance of TOE II and III Understand telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc. Assist with the trouble shooting efforts during major outages Assist in all Residential and Business telephony issues Document switch and telephone network architecture Demonstrate basic IP knowledge, L2, L3 TCP, UDP and telephony equivalents Implements Method of Procedures (MOPS) created by TOE II and III Support all core telephony equipment including hardware and software upgrades, maintenance, and expansions Working Conditions
Office environment May work in: Network Lab environment, 24X7 Network Operations environment, Field Operations environment Occasional travel as required What You’ll Bring to Spectrum
Required Qualifications Education Bachelor’s degree in Engineering or related field or equivalent work experience Experience 1+ years Wireline, Wireless, or Broadband telephony switch installation or administration 1+ years Database management and network configuration work experience 1+ years Telephone Industry Experience Skills Ability to read, write, speak and understand English Ability to troubleshoot IP connectivity issues Ability to direct IP connectivity troubleshooting or CCNA Ability to maintain professional composure and demonstrate critical thinking during stressful or complex projects Ability to use personal computer and software applications Valid driver\'s license with satisfactory driving record within company required standards Preferred Qualifications
Skills Knowledge of company products and services In-depth knowledge of common word processing, spreadsheet, Presentation, Design software and concepts In-depth knowledge of TCP/IP standard applications (Telnet, SSH, FTP, SMTP, HTTP) Ability to contribute creative solutions to complex problems ETC365 2025-63586 2025 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. This job posting will remain open until 2025-10-24 06:05 PM (UTC) and will be extended if necessary. The base pay for this position generally is between
$61,050.00 and $97,350.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us
Charter Communications is known in the United States by our Spectrum brands. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Who You Are Matters Here. We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
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