Arrowhead Credit Union
Consumer Lending Loan Funder (Scottsdale, AZ)
Arrowhead Credit Union, Scottsdale, Arizona, us, 85261
Consumer Lending Loan Funder (Scottsdale, AZ)
Arrowhead Credit Union is growing – we are excited about our expansion to Scottsdale, Arizona! If you are warm, caring, friendly and passionate about providing excellent service, we want to talk to you. Check out this position. We are currently looking for Service Superstars to join our Team!
Availability Required:
Monday – Friday 7:00 am – 7:00 pm and Saturday 7:00 am – 5:00 pm
Essential Functions and Responsibilities
Provide exceptional member service using Service Standards in every interaction.
Actively participate in meeting the goals of the department and the Credit Union.
Use a positive, professional tone to assist members and team members accurately, thoroughly, and efficiently while maintaining consistent, friendly service.
Use organizational tools and techniques to complete tasks on time and manage multiple competing priorities simultaneously, giving unexpected status updates as needed.
Service
Represent Arrowhead Credit Union courteously and professionally, supporting the mission and reputation of the organization.
Develop and maintain positive working relationships with all ACU team members and lending vendor relationships such as real estate loan providers or dealerships.
Act as a liaison between members, branches, call center, support departments, and indirect dealerships as related to loan products, providing additional information as required.
Prepare consumer and credit card loan applications, including data entry, ordering credit reports, and reviewing loan application packets for accuracy and completeness.
Communicate with internal and external members or customers regarding the status of incomplete loan items or the requirements needed to meet guidelines set by the Credit Union.
Assist Consumer Lending team members with issues related to DMV support.
Demonstrate a comprehensive understanding and the ability to clearly explain ACU’s consumer and credit card products and services to members.
Promote Credit Union products and services and actively refer members to credit union partners as appropriate.
Demonstrate an advanced knowledge and understanding of compliance and regulatory requirements for loan and credit products.
Maintain member contact throughout the loan process to ensure loan funding and service satisfaction while maintaining complete integrity of the data entered in ACU’s core data or loan processing systems.
Ensure all required stipulations, including Proof of Income, insurance, DocuSign, and any supporting documents, are gathered and verified for loan funding.
Consistently prepare, deliver, conduct follow‑ups, fund, and disburse loan documents accurately.
Prepare all documentation required for processing all consumer and indirect loans.
Consistently provide direct member and indirect dealership support in loan funding, opening memberships, and document audits throughout all stages of the process.
Clearly explain consumer loan terms and conditions to borrowers and indirect dealership partners while tracking outgoing loan disclosures.
Review reports, audit data, and provide timely follow‑up and completion.
Accurately track and produce reports summarizing all applications.
Record and create reports summarizing all consumer loan applications.
Daily balance negotiable instruments and reconcileations used by the Consumer Lending department.
Maintain confidentiality of member(s) sensitive information.
Benefits Wellbeing, Health, and Career Development – select benefits include weekly pay, 401(k) retirement plan with company match, paid time off accrual, paid sick leave, company‑provided life insurance, financial education programs, DoorDash DashPass, medical/dental/vision insurance, Modern Health, Care.com subscription, Teladoc, pet insurance, and career development opportunities.
Pay Range Minimum: $24.44/hour | Midpoint: $30.55/hour | Maximum: $36.66/hour
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Availability Required:
Monday – Friday 7:00 am – 7:00 pm and Saturday 7:00 am – 5:00 pm
Essential Functions and Responsibilities
Provide exceptional member service using Service Standards in every interaction.
Actively participate in meeting the goals of the department and the Credit Union.
Use a positive, professional tone to assist members and team members accurately, thoroughly, and efficiently while maintaining consistent, friendly service.
Use organizational tools and techniques to complete tasks on time and manage multiple competing priorities simultaneously, giving unexpected status updates as needed.
Service
Represent Arrowhead Credit Union courteously and professionally, supporting the mission and reputation of the organization.
Develop and maintain positive working relationships with all ACU team members and lending vendor relationships such as real estate loan providers or dealerships.
Act as a liaison between members, branches, call center, support departments, and indirect dealerships as related to loan products, providing additional information as required.
Prepare consumer and credit card loan applications, including data entry, ordering credit reports, and reviewing loan application packets for accuracy and completeness.
Communicate with internal and external members or customers regarding the status of incomplete loan items or the requirements needed to meet guidelines set by the Credit Union.
Assist Consumer Lending team members with issues related to DMV support.
Demonstrate a comprehensive understanding and the ability to clearly explain ACU’s consumer and credit card products and services to members.
Promote Credit Union products and services and actively refer members to credit union partners as appropriate.
Demonstrate an advanced knowledge and understanding of compliance and regulatory requirements for loan and credit products.
Maintain member contact throughout the loan process to ensure loan funding and service satisfaction while maintaining complete integrity of the data entered in ACU’s core data or loan processing systems.
Ensure all required stipulations, including Proof of Income, insurance, DocuSign, and any supporting documents, are gathered and verified for loan funding.
Consistently prepare, deliver, conduct follow‑ups, fund, and disburse loan documents accurately.
Prepare all documentation required for processing all consumer and indirect loans.
Consistently provide direct member and indirect dealership support in loan funding, opening memberships, and document audits throughout all stages of the process.
Clearly explain consumer loan terms and conditions to borrowers and indirect dealership partners while tracking outgoing loan disclosures.
Review reports, audit data, and provide timely follow‑up and completion.
Accurately track and produce reports summarizing all applications.
Record and create reports summarizing all consumer loan applications.
Daily balance negotiable instruments and reconcileations used by the Consumer Lending department.
Maintain confidentiality of member(s) sensitive information.
Benefits Wellbeing, Health, and Career Development – select benefits include weekly pay, 401(k) retirement plan with company match, paid time off accrual, paid sick leave, company‑provided life insurance, financial education programs, DoorDash DashPass, medical/dental/vision insurance, Modern Health, Care.com subscription, Teladoc, pet insurance, and career development opportunities.
Pay Range Minimum: $24.44/hour | Midpoint: $30.55/hour | Maximum: $36.66/hour
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