Guardian Care
Overview
Join to apply for the
Director of Care Services
role at
Guardian Care . At Guardian Care, we are transforming paid family caregiving across Indiana by making it easy for families to care for their medically complex loved ones. Our mission is to build inclusive and supportive communities, and our vision is to improve the lives of Indiana families and caregivers every day. We are seeking a
Director of Care Services
who can lead with integrity, empathy, and operational excellence in a fast-paced, mission-driven environment. Position Summary: Reporting directly to the Chief Operating Officer (COO), the
Director of Care Services
provides enterprise-level leadership for Guardian Care’s personal care and structured family caregiving services. This executive leader is accountable for strategy, operations, compliance, financial performance, and innovation within the Care Services division. The Senior Director will oversee a multi-layered leadership team (Supervisors, Care Managers, Coordinators, and Coaches) and serve as a thought partner to the executive team in scaling Guardian Care’s impact, driving cross-functional excellence. Key Responsibilities
Strategic & Organizational Leadership: Define the long-term vision and growth strategy for Care Services in alignment with Guardian Care’s mission and organizational goals. Serve as a senior advisor to the COO and executive team, providing insights into regulatory trends, market shifts, and innovations in care delivery. Represent Care Services in executive forums, board discussions, and external partnerships. Operational Excellence & Compliance Provide executive oversight of caregiver onboarding, training, evaluation, and regulatory compliance across all service lines. Ensure all operations meet or exceed federal, state, and Medicaid program requirements, as well as Guardian Care’s internal standards. Establish scalable systems and policies that support quality, safety, and compliance. Lead, inspire, and mentor a multi-tiered team of supervisors, managers, coordinators, and coaches. Build leadership capacity within the department to enable growth and succession planning. Foster a culture of accountability and transparency. Cross-Functional Partnership Collaborate closely with Community Engagement, Billing, Compliance, and Technology teams to drive cross-departmental efficiency and innovation. Serve as a senior escalation point for complex care cases and programmatic challenges. Oversee interdepartmental coordination to eliminate bottlenecks and streamline service delivery. Own the financial performance of Care Services, including budgeting, forecasting, and cost management. Drive key revenue-impacting outcomes such as reducing onboarding-to-billable lag and optimizing caseload efficiency. Track, analyze, and report executive-level KPIs related to quality, compliance, efficiency, and financial impact. Key Experience and Competencies: 12-15 years of progressive leadership in healthcare operations, case management, or related fields. Proven leadership experience managing teams, coaching performance, and driving accountability. Experience working in a regulated healthcare environment; familiarity with Medicaid programs preferred. Exceptional strategic thinking, operational design, and problem-solving skills. Skilled communicator with experience navigating high-pressure and cross-functional environments. Proven ability to balance empathy and accountability while driving measurable outcomes. Strong technological fluency with tools like Microsoft Office, scheduling software, CRM/EMR platforms, and mobile apps. Ability to balance empathy with standards; sets clear expectations and models disciplined communication. Adaptability to change with a mindset of continuous improvement. Must have your own computer and high-speed internet. We use MS Teams for regular video calls. Additional Expectations Live out Guardian Care values: Treat Everyone Like Family:
Lead with compassion, kindness, and care. Integrity Without Compromise : Do what is right, even when it's difficult. Disciplined Communication:
Be proactive, respectful, and transparent. Deliver and Improve:
Strive for operational excellence and continuous learning. Understand and comply with Guardian Care Policies and Procedures. Maintain
confidentiality
as related to client information under HIPAA regulations regarding Protected Health Information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense. Education: Bachelor's degree in health; human services or related degree (Required). Job Type:
Full-time Health insurance Paid time off Schedule: Monday to Friday; remote Salary:
Base salary plus variable compensation Seniority level Director Employment type Full-time Job function Hospitals and Health Care Note: This refined description retains the core job information while removing extraneous elements such as posting recency, unrelated job suggestions, and duplicate headings. It uses only the allowed tags and converts stray formatting to proper lists and headings.
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Join to apply for the
Director of Care Services
role at
Guardian Care . At Guardian Care, we are transforming paid family caregiving across Indiana by making it easy for families to care for their medically complex loved ones. Our mission is to build inclusive and supportive communities, and our vision is to improve the lives of Indiana families and caregivers every day. We are seeking a
Director of Care Services
who can lead with integrity, empathy, and operational excellence in a fast-paced, mission-driven environment. Position Summary: Reporting directly to the Chief Operating Officer (COO), the
Director of Care Services
provides enterprise-level leadership for Guardian Care’s personal care and structured family caregiving services. This executive leader is accountable for strategy, operations, compliance, financial performance, and innovation within the Care Services division. The Senior Director will oversee a multi-layered leadership team (Supervisors, Care Managers, Coordinators, and Coaches) and serve as a thought partner to the executive team in scaling Guardian Care’s impact, driving cross-functional excellence. Key Responsibilities
Strategic & Organizational Leadership: Define the long-term vision and growth strategy for Care Services in alignment with Guardian Care’s mission and organizational goals. Serve as a senior advisor to the COO and executive team, providing insights into regulatory trends, market shifts, and innovations in care delivery. Represent Care Services in executive forums, board discussions, and external partnerships. Operational Excellence & Compliance Provide executive oversight of caregiver onboarding, training, evaluation, and regulatory compliance across all service lines. Ensure all operations meet or exceed federal, state, and Medicaid program requirements, as well as Guardian Care’s internal standards. Establish scalable systems and policies that support quality, safety, and compliance. Lead, inspire, and mentor a multi-tiered team of supervisors, managers, coordinators, and coaches. Build leadership capacity within the department to enable growth and succession planning. Foster a culture of accountability and transparency. Cross-Functional Partnership Collaborate closely with Community Engagement, Billing, Compliance, and Technology teams to drive cross-departmental efficiency and innovation. Serve as a senior escalation point for complex care cases and programmatic challenges. Oversee interdepartmental coordination to eliminate bottlenecks and streamline service delivery. Own the financial performance of Care Services, including budgeting, forecasting, and cost management. Drive key revenue-impacting outcomes such as reducing onboarding-to-billable lag and optimizing caseload efficiency. Track, analyze, and report executive-level KPIs related to quality, compliance, efficiency, and financial impact. Key Experience and Competencies: 12-15 years of progressive leadership in healthcare operations, case management, or related fields. Proven leadership experience managing teams, coaching performance, and driving accountability. Experience working in a regulated healthcare environment; familiarity with Medicaid programs preferred. Exceptional strategic thinking, operational design, and problem-solving skills. Skilled communicator with experience navigating high-pressure and cross-functional environments. Proven ability to balance empathy and accountability while driving measurable outcomes. Strong technological fluency with tools like Microsoft Office, scheduling software, CRM/EMR platforms, and mobile apps. Ability to balance empathy with standards; sets clear expectations and models disciplined communication. Adaptability to change with a mindset of continuous improvement. Must have your own computer and high-speed internet. We use MS Teams for regular video calls. Additional Expectations Live out Guardian Care values: Treat Everyone Like Family:
Lead with compassion, kindness, and care. Integrity Without Compromise : Do what is right, even when it's difficult. Disciplined Communication:
Be proactive, respectful, and transparent. Deliver and Improve:
Strive for operational excellence and continuous learning. Understand and comply with Guardian Care Policies and Procedures. Maintain
confidentiality
as related to client information under HIPAA regulations regarding Protected Health Information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense. Education: Bachelor's degree in health; human services or related degree (Required). Job Type:
Full-time Health insurance Paid time off Schedule: Monday to Friday; remote Salary:
Base salary plus variable compensation Seniority level Director Employment type Full-time Job function Hospitals and Health Care Note: This refined description retains the core job information while removing extraneous elements such as posting recency, unrelated job suggestions, and duplicate headings. It uses only the allowed tags and converts stray formatting to proper lists and headings.
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