WorkWave
Overview
Employer Industry: Software and Fintech Solutions Why consider this job opportunity
Salary up to $105,000 per year, with bonus eligibility Robust benefits package, including health and dental coverage, and 401k with company match Flexible Time Off policy and generous PTO plan Opportunities for career advancement and growth within the organization Remote work flexibility with a dynamic global work community Recognition as a top workplace, including multiple awards for culture and growth What to Expect (Job Responsibilities)
Serve as the principal point of contact for enterprise customers, managing communication and strategic initiatives Coordinate and lead complex projects within the customer portfolio, ensuring successful outcomes Identify strategic opportunities to enhance the customer relationship and overall journey Act as the escalation point for critical customer issues and monitor potential churn risks Collaborate closely with the Sales team to identify growth areas and upsell opportunities What is Required (Qualifications)
Prior experience in the SaaS, Tech, or Software industry Proven track record of managing and delivering complex projects Extensive experience developing and managing customer relationships at an enterprise level Exceptional presentation and communication skills, adaptable to various audiences Strong problem-solving, change management, and conflict resolution skills How to Stand Out (Preferred Qualifications)
Experience within industries served by the employer (Pest, Lawn & Landscape, Cleaning, and Security) Project Management (PMP) or other related certifications ITIL Certifications
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Employer Industry: Software and Fintech Solutions Why consider this job opportunity
Salary up to $105,000 per year, with bonus eligibility Robust benefits package, including health and dental coverage, and 401k with company match Flexible Time Off policy and generous PTO plan Opportunities for career advancement and growth within the organization Remote work flexibility with a dynamic global work community Recognition as a top workplace, including multiple awards for culture and growth What to Expect (Job Responsibilities)
Serve as the principal point of contact for enterprise customers, managing communication and strategic initiatives Coordinate and lead complex projects within the customer portfolio, ensuring successful outcomes Identify strategic opportunities to enhance the customer relationship and overall journey Act as the escalation point for critical customer issues and monitor potential churn risks Collaborate closely with the Sales team to identify growth areas and upsell opportunities What is Required (Qualifications)
Prior experience in the SaaS, Tech, or Software industry Proven track record of managing and delivering complex projects Extensive experience developing and managing customer relationships at an enterprise level Exceptional presentation and communication skills, adaptable to various audiences Strong problem-solving, change management, and conflict resolution skills How to Stand Out (Preferred Qualifications)
Experience within industries served by the employer (Pest, Lawn & Landscape, Cleaning, and Security) Project Management (PMP) or other related certifications ITIL Certifications
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