WorkWave
Overview
Employer Industry: Software and Fintech Solutions for Service Industries
What to Expect
Serve as the principal point of contact for enterprise customers, driving communication on strategic initiatives
Coordinate and lead large-scale projects, managing the complete portfolio of services within the customer base
Proactively identify opportunities to enhance customer relationships and journey
Act as the escalation point for critical customer issues and monitor account health
Collaborate with the Sales team to identify growth and upsell opportunities
What is Required
Prior experience in the SaaS, Tech, or Software industry is essential
Proven track record of managing and delivering complex projects within a customer base
Extensive experience developing and managing complex customer relationships
Exceptional presentation and communication skills, adaptable to various audiences
Strong problem-solving, change management, and conflict resolution skills
How to Stand Out
Experience in industries served by the employer (Pest, Lawn & Landscape, Cleaning, and Security) is a plus
Project Management (PMP) or related certifications
ITIL Certifications
#SoftwareSolutions #CustomerSuccess #RemoteWork #CareerGrowth #Benefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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What to Expect
Serve as the principal point of contact for enterprise customers, driving communication on strategic initiatives
Coordinate and lead large-scale projects, managing the complete portfolio of services within the customer base
Proactively identify opportunities to enhance customer relationships and journey
Act as the escalation point for critical customer issues and monitor account health
Collaborate with the Sales team to identify growth and upsell opportunities
What is Required
Prior experience in the SaaS, Tech, or Software industry is essential
Proven track record of managing and delivering complex projects within a customer base
Extensive experience developing and managing complex customer relationships
Exceptional presentation and communication skills, adaptable to various audiences
Strong problem-solving, change management, and conflict resolution skills
How to Stand Out
Experience in industries served by the employer (Pest, Lawn & Landscape, Cleaning, and Security) is a plus
Project Management (PMP) or related certifications
ITIL Certifications
#SoftwareSolutions #CustomerSuccess #RemoteWork #CareerGrowth #Benefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr