Zenoti
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our platform enables users to manage various aspects of their business through a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs, and more. Zenoti aims to streamline systems, reduce costs, and enhance customer retention and spending. Our platform is built for reliability and scalability, leveraging enterprise-level technology suitable for businesses of all sizes.
Zenoti powers over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries. Our clients include prominent brands such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.
Our recent achievements include surpassing a $1 billion valuation, being named Next Tech Titan by GeekWire, securing an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500, and being recognized as a Great Place to Work Certified™ for 2021-2022. To learn more, visit: https://www.zenoti.com
Job Overview
We are seeking a highly organized and proactive individual to lead Contract Renewals. As a key member of our Expansion Sales team, you will manage the renewal process for our SaaS contracts. The ideal candidate will have excellent communication skills, a strong understanding of SaaS business models, and the ability to build and maintain positive client relationships. Responsibilities
Renewal Management:
Own and execute the end-to-end SaaS contract renewal process, ensuring timely and successful renewals. Engage proactively with customers before contract expiration to understand their needs and address concerns. Collaborate with Sales, Customer Success, and Account Management teams to gather information for renewal negotiations.
Negotiation and Upsell:
Negotiate contract terms, pricing, and renewal conditions to maximize revenue. Identify upsell opportunities and work with Sales to drive additional revenue during renewals.
Customer Relationship Management:
Build and maintain strong relationships with key stakeholders within customer organizations. Act as a trusted advisor, aligning our solutions with their business goals.
Forecasting and Reporting:
Maintain accurate forecasts of renewal revenue and provide updates to leadership. Analyze data to identify trends, risks, and opportunities within the renewal portfolio.
Customer Advocacy:
Ensure a positive renewal experience to promote customer satisfaction and retention. Work with Marketing to showcase customer success stories and testimonials.
Qualifications
Bachelor's degree in Business, Marketing, or related field. Proven experience in SaaS contract management, renewal, or customer success roles. Strong understanding of SaaS business models and subscription services. Excellent communication, negotiation, and interpersonal skills. Ability to collaborate across teams. Analytical skills with proficiency in data analysis and reporting. Proactive, self-motivated, and detail-oriented. Zenoti Pay Range: $160,000 - $180,000 USD Zenoti is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression, or any other protected characteristic. This policy covers all employment terms and conditions. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industry: Software Development
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We are seeking a highly organized and proactive individual to lead Contract Renewals. As a key member of our Expansion Sales team, you will manage the renewal process for our SaaS contracts. The ideal candidate will have excellent communication skills, a strong understanding of SaaS business models, and the ability to build and maintain positive client relationships. Responsibilities
Renewal Management:
Own and execute the end-to-end SaaS contract renewal process, ensuring timely and successful renewals. Engage proactively with customers before contract expiration to understand their needs and address concerns. Collaborate with Sales, Customer Success, and Account Management teams to gather information for renewal negotiations.
Negotiation and Upsell:
Negotiate contract terms, pricing, and renewal conditions to maximize revenue. Identify upsell opportunities and work with Sales to drive additional revenue during renewals.
Customer Relationship Management:
Build and maintain strong relationships with key stakeholders within customer organizations. Act as a trusted advisor, aligning our solutions with their business goals.
Forecasting and Reporting:
Maintain accurate forecasts of renewal revenue and provide updates to leadership. Analyze data to identify trends, risks, and opportunities within the renewal portfolio.
Customer Advocacy:
Ensure a positive renewal experience to promote customer satisfaction and retention. Work with Marketing to showcase customer success stories and testimonials.
Qualifications
Bachelor's degree in Business, Marketing, or related field. Proven experience in SaaS contract management, renewal, or customer success roles. Strong understanding of SaaS business models and subscription services. Excellent communication, negotiation, and interpersonal skills. Ability to collaborate across teams. Analytical skills with proficiency in data analysis and reporting. Proactive, self-motivated, and detail-oriented. Zenoti Pay Range: $160,000 - $180,000 USD Zenoti is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or expression, or any other protected characteristic. This policy covers all employment terms and conditions. Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industry: Software Development
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