Adecco
Overview
A growing medical device manufacturer is seeking a proactive and experienced
Customer Service & Sales Support Manager
to lead a small team and act as the main point of contact for client onboarding, order processing, and ongoing support. This is a critical customer-facing role, ideal for candidates from medical device or pharmaceutical environments who are comfortable wearing multiple hats in a collaborative, fast-paced setting.
Responsibilities
Serve as the primary liaison for customer onboarding, product education, and pricing inquiries
Manage inbound customer service communication and delegate effectively across internal teams
Oversee order processing, shipment coordination, invoicing, and follow-up for unique or recurring orders
Collaborate cross-functionally with operations, regulatory, and finance to support custom product requests
Lead and coach a small customer service team
Monitor customer satisfaction via surveys and act on feedback to enhance service quality
Provide insight into CRM implementation and recommend process improvements
Maintain working knowledge of regulatory/compliance expectations
Qualifications
3–5+ years in a customer service or sales support leadership role
Industry experience in medical devices, pharma, or other regulated environments is required
Strong communication, organizational, and problem-solving skills
Experience supporting B2B clients and internal sales teams
Familiarity with CRM systems (experience during implementation is a plus)
Comfortable in a small company setting; adaptable and solutions-oriented
Competitive base salary + annual performance bonus
401(k) with match, comprehensive medical/dental/vision insurance
Paid life and disability insurance
15 PTO days + 7 paid holidays
Monthly cell phone stipend
Strong team culture with opportunity to contribute to broader sales and marketing efforts
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service and Management
Industries
Manufacturing
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Customer Service & Sales Support Manager
to lead a small team and act as the main point of contact for client onboarding, order processing, and ongoing support. This is a critical customer-facing role, ideal for candidates from medical device or pharmaceutical environments who are comfortable wearing multiple hats in a collaborative, fast-paced setting.
Responsibilities
Serve as the primary liaison for customer onboarding, product education, and pricing inquiries
Manage inbound customer service communication and delegate effectively across internal teams
Oversee order processing, shipment coordination, invoicing, and follow-up for unique or recurring orders
Collaborate cross-functionally with operations, regulatory, and finance to support custom product requests
Lead and coach a small customer service team
Monitor customer satisfaction via surveys and act on feedback to enhance service quality
Provide insight into CRM implementation and recommend process improvements
Maintain working knowledge of regulatory/compliance expectations
Qualifications
3–5+ years in a customer service or sales support leadership role
Industry experience in medical devices, pharma, or other regulated environments is required
Strong communication, organizational, and problem-solving skills
Experience supporting B2B clients and internal sales teams
Familiarity with CRM systems (experience during implementation is a plus)
Comfortable in a small company setting; adaptable and solutions-oriented
Competitive base salary + annual performance bonus
401(k) with match, comprehensive medical/dental/vision insurance
Paid life and disability insurance
15 PTO days + 7 paid holidays
Monthly cell phone stipend
Strong team culture with opportunity to contribute to broader sales and marketing efforts
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service and Management
Industries
Manufacturing
#J-18808-Ljbffr