PermitFlow
Customer Success Manager
PermitFlow - New York, New York, United States, 10286
Work at PermitFlow
Overview
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Overview
About PermitFlow
PermitFlow is an AI-powered platform automating the manual and time-consuming permitting process for the $1.6T U.S. construction market,
-from jurisdiction-specific research to application preparation, submission, and real-time monitoring. By transforming fragmented regulations and manual workflows into structured, intelligent systems, PermitFlow helps contractors move faster, reduce risk, and scale with confidence.
We recently raised a $31M Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from Procore, ServiceTitan, Zillow, PlanGrid, Procore, Bluebeam, Uber, and more.
We're a team of builders-architects, engineers, permitting experts, and product leaders-who have lived the inefficiencies of permitting firsthand and are embracing an AI-first approach to fixing it. We are experiencing more demand than we can meet and are looking for top talent to join our team.
We're headquartered in New York City and operate hybrid (in-office 3 days/week). Preference for NYC-based candidates or those open to relocation.
?
Who you are? B2B Software Customer Success Expert : You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented. Customer Focused : Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understands their business needs and how PermitFlow can fit in to their growth and success. Thought Leader : Act as a key player in the CS process, iterating adoption all the way through advocacy. Analytical : You're take a data-driven approach and are able to gather, format, and interpret data to leverage in customer conversations.
• What You'll Do:
As an early Customer Success Manager at PermitFlow, you'll work alongside the Head of Customer Success to both support our rapidly-growing customer base and develop and iterate on processes. Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers Own customer rollout, lifecycle management, renewal and expansion for your book of business Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform Proactively build and project-manage intervention plans for at-risk customers Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs
The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers' businesses with our own priorities. Qualifications & Fit: 4+ years of experience within the early stage tech startup space Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively Self-motivated and driven, with a passion for building strong customer relationships Willing to dive in head first in the face of challenges and ambiguity Experience in the construction industry (and ideally permitting) is a strong plus! Benefits: Equity packages Competitive Salary 100% Paid health, dental & vision coverage Company issued laptop. Home office & equipment stipend Lunch & Dinner provided via UberEats w/ a fully stocked kitchen Commuter benefits Team building events Unlimited PTO
Interview Process 20 minute initial assessment 20 minute interview with recruiter 30 minute hiring manager interview 30 minute role playing interview with hiring manager 30 minute interview with our CEO Reference check Offer!
PermitFlow is an AI-powered platform automating the manual and time-consuming permitting process for the $1.6T U.S. construction market,
-from jurisdiction-specific research to application preparation, submission, and real-time monitoring. By transforming fragmented regulations and manual workflows into structured, intelligent systems, PermitFlow helps contractors move faster, reduce risk, and scale with confidence.
We recently raised a $31M Series A led by Kleiner Perkins with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from Procore, ServiceTitan, Zillow, PlanGrid, Procore, Bluebeam, Uber, and more.
We're a team of builders-architects, engineers, permitting experts, and product leaders-who have lived the inefficiencies of permitting firsthand and are embracing an AI-first approach to fixing it. We are experiencing more demand than we can meet and are looking for top talent to join our team.
We're headquartered in New York City and operate hybrid (in-office 3 days/week). Preference for NYC-based candidates or those open to relocation.
?
Who you are? B2B Software Customer Success Expert : You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented. Customer Focused : Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understands their business needs and how PermitFlow can fit in to their growth and success. Thought Leader : Act as a key player in the CS process, iterating adoption all the way through advocacy. Analytical : You're take a data-driven approach and are able to gather, format, and interpret data to leverage in customer conversations.
• What You'll Do:
As an early Customer Success Manager at PermitFlow, you'll work alongside the Head of Customer Success to both support our rapidly-growing customer base and develop and iterate on processes. Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers Own customer rollout, lifecycle management, renewal and expansion for your book of business Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform Proactively build and project-manage intervention plans for at-risk customers Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs
The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers' businesses with our own priorities. Qualifications & Fit: 4+ years of experience within the early stage tech startup space Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively Self-motivated and driven, with a passion for building strong customer relationships Willing to dive in head first in the face of challenges and ambiguity Experience in the construction industry (and ideally permitting) is a strong plus! Benefits: Equity packages Competitive Salary 100% Paid health, dental & vision coverage Company issued laptop. Home office & equipment stipend Lunch & Dinner provided via UberEats w/ a fully stocked kitchen Commuter benefits Team building events Unlimited PTO
Interview Process 20 minute initial assessment 20 minute interview with recruiter 30 minute hiring manager interview 30 minute role playing interview with hiring manager 30 minute interview with our CEO Reference check Offer!