Samsara
Overview
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. Samsara helps improve the safety, efficiency and sustainability of the physical operations that power our global economy, including agriculture, construction, field services, transportation, and manufacturing.
Working at Samsara means you’ll help define the future of physical operations and be on a team shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have autonomy and support to make an impact as we build for the long term.
About the role Our Strategic Customer Success Managers pick up where our Services team leaves off, working closely with Samsara’s largest Fleet customers to understand their unique challenges, advise on how to leverage Samsara for their needs, and become their long-term strategic partner. The role is cross-functional, connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
Responsibilities
Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
Compose joint success plans with customers, outlining objectives, metrics, and timelines, and remove barriers to achieving business value
Orchestrate executive business reviews with customers’ decision-makers and Samsara’s executive leadership, reviewing past successes and aligning on upcoming goals
Conduct workshops with customers to understand their current operations and recommend workflow changes to maximize value from Samsara products
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types
Partner with cross-functional teams like Product, Support, Finance, and others to drive progress on customer requests
Serve as a mentor to the wider Customer Success teams
Champion and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally
Minimum requirements for the role
6+ years of work experience with the most recent experience in a senior Customer Success, account management, or strategic consulting role
Experience supporting Enterprise SaaS and/or Fortune 500 companies
Strong priority management and high emotional intelligence
Experience supporting or working with technical products
Solutions-oriented with strong problem-solving skills
Proven track record of building trust, communicating effectively and driving change with executives, Product and Engineering leadership, and day-to-day users
Passion for going above and beyond, taking initiative, and thriving in a fast-paced environment
Diplomacy, tact, and poise under pressure when resolving customer issues
Bachelor’s degree from a 4-year institution
Customer travel is expected up to 25-40%
An ideal candidate also has
Strong bias for action, ability to think big, with high standards
Experience serving and supporting large-scale solutions at Fortune 500 companies
Ability to thrive in an unstructured, fast-paced, and change-heavy environment
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. $97,282.50 — $130,800 USD
At Samsara, we welcome everyone regardless of background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Benefits Full-time employees receive a competitive total compensation package along with remote and flexible working options, health benefits, and more. See Samsara’s Benefits site for details.
Accommodations Samsara is an inclusive work environment and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click for accommodations if you require any reasonable accommodations throughout the recruiting process.
Flexible Working We embrace a flexible working model that caters to the diverse needs of our teams. Offices are available for in-person work, and we also support remote work where it aligns with operational requirements. For certain positions, being near an office or within a geographic area may be important to facilitate collaboration. All offers of employment are contingent upon the ability to secure and maintain the legal right to work at the company and in the specified location, if applicable.
Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. We do not charge fees to applicants at any stage of the hiring process. Official communication about your application will come from emails ending in “@samsara.com” or “@us-greenhouse-mail.io.” For more information regarding fraudulent employment offers, please visit our blog post here.
#J-18808-Ljbffr
Working at Samsara means you’ll help define the future of physical operations and be on a team shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have autonomy and support to make an impact as we build for the long term.
About the role Our Strategic Customer Success Managers pick up where our Services team leaves off, working closely with Samsara’s largest Fleet customers to understand their unique challenges, advise on how to leverage Samsara for their needs, and become their long-term strategic partner. The role is cross-functional, connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
Responsibilities
Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
Compose joint success plans with customers, outlining objectives, metrics, and timelines, and remove barriers to achieving business value
Orchestrate executive business reviews with customers’ decision-makers and Samsara’s executive leadership, reviewing past successes and aligning on upcoming goals
Conduct workshops with customers to understand their current operations and recommend workflow changes to maximize value from Samsara products
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types
Partner with cross-functional teams like Product, Support, Finance, and others to drive progress on customer requests
Serve as a mentor to the wider Customer Success teams
Champion and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally
Minimum requirements for the role
6+ years of work experience with the most recent experience in a senior Customer Success, account management, or strategic consulting role
Experience supporting Enterprise SaaS and/or Fortune 500 companies
Strong priority management and high emotional intelligence
Experience supporting or working with technical products
Solutions-oriented with strong problem-solving skills
Proven track record of building trust, communicating effectively and driving change with executives, Product and Engineering leadership, and day-to-day users
Passion for going above and beyond, taking initiative, and thriving in a fast-paced environment
Diplomacy, tact, and poise under pressure when resolving customer issues
Bachelor’s degree from a 4-year institution
Customer travel is expected up to 25-40%
An ideal candidate also has
Strong bias for action, ability to think big, with high standards
Experience serving and supporting large-scale solutions at Fortune 500 companies
Ability to thrive in an unstructured, fast-paced, and change-heavy environment
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. $97,282.50 — $130,800 USD
At Samsara, we welcome everyone regardless of background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
Benefits Full-time employees receive a competitive total compensation package along with remote and flexible working options, health benefits, and more. See Samsara’s Benefits site for details.
Accommodations Samsara is an inclusive work environment and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click for accommodations if you require any reasonable accommodations throughout the recruiting process.
Flexible Working We embrace a flexible working model that caters to the diverse needs of our teams. Offices are available for in-person work, and we also support remote work where it aligns with operational requirements. For certain positions, being near an office or within a geographic area may be important to facilitate collaboration. All offers of employment are contingent upon the ability to secure and maintain the legal right to work at the company and in the specified location, if applicable.
Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. We do not charge fees to applicants at any stage of the hiring process. Official communication about your application will come from emails ending in “@samsara.com” or “@us-greenhouse-mail.io.” For more information regarding fraudulent employment offers, please visit our blog post here.
#J-18808-Ljbffr