Transdev North America
Overview
The Operations Site Lead is responsible for assisting in oversight of operations. They act as the liaison between Transdev Management and Transdev employees, overseeing daily tasks by the Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient delivery of the missions requested by clients. The Site Lead also assists in creating the weekly schedule, documenting issues, escalating appropriately, and upholding all company policies. Operations Site Leads provide clear, concise, professional, and accurate feedback to direct reports. Transdev offers a competitive compensation package of a minimum of $62,400 to a maximum of $74,880. Key Responsibilities
Operate and maintain Transdev’s high standard of safety. Act as the deputy for technology, communicating courteously with management, clients, engineers, and the public. Record delays in service and ensure accidents or breakdowns are handled appropriately. Respond to system emergencies; investigate and complete accident reports, safety escalations, and customer complaints; conduct post-accident drug and alcohol testing according to policy. Monitor and record employee absence and tardiness. Conduct shifts pre-brief and debrief meetings; communicate announcements to the team. Support the operations leadership team in daily dispatch operations, including mission assignment, leading meetings, and coordinating with internal and external stakeholders. Coordinate, monitor, and supervise subordinates; inform other management about operational/personnel problems and contribute to resolution. Ensure compliance with global process standards and participate in continuous improvement initiatives. Maintain confidentiality of information; uphold safety policies and personal responsibility for safety. Ensure timely shift starts and efficient vehicle deployment. Cover day-to-day operational needs in case of call-outs or staff shortages. Maintain operational fleet by day-to-day maintenance, procuring supplies, and managing relationships with third-party vendors. All other duties as required. Required Knowledge, Skills, and Abilities (KSAs)
Proficiency with using a touchscreen smartphone. Ability to generate reports and schedules on a computer. Ability to read, understand, and interpret system operating rules, regulations, policies, phases, and routes. Good written and oral communication skills; ability to communicate effectively to a large group. Strong attention to detail; ability to organize and perform work efficiently. Awareness of and willingness to use Operational Excellence tools and techniques. Experience with performance metrics and process improvement. Ability to work for different managers and meet department performance goals. Demonstrated problem-solving and analytical skills. Flexible shift availability (early mornings, evenings, and/or weekends). Self-starter with good judgment in fast-paced, high-stress environments. Punctual, reliable, and a team player. Must be able to type at least 40 words per minute (adjusted). Required Education and Experience
Associates degree (or equivalent job experience). 1 year Autonomous Vehicle Operations experience. Experience with program management tools and Google Workspace. Experience in vendor relationship management. Experience leading teams to successful conclusions. Preferred Education and Experience
Bachelor’s degree or higher. Leadership experience including direct reports. Physical Requirements
Long periods of standing, walking, and sitting. Must be able to withstand working outdoors in inclement weather. Occasionally required to climb or balance; stoop; kneel; crouch; or crawl. Occasionally required to lift and move up to 45 pounds. May work in extreme heat or cold and in a damp environment with moderate noise. Office or cubicle work with seated time; use of close, distance, peripheral, and depth vision. Pre-Employment Requirements
Must be 21 years old. Pre-employment drug screen and background check; safety-sensitive positions may have additional screenings. Random drug screening program may be required; ongoing background checks may be performed where permitted by law. Maintain an acceptable driving record; eligible to drive as part of duties; may require Autonomous Vehicle Tester (AVT) license where required. Eligible to work in the US without restrictions for any employer at any time (US-based applicants). Equal Employment Opportunity
Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered on qualifications without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status, or any other classification protected by federal, state, or local law. About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate transportation systems. Transdev U.S. employs a team of 32,000 across 400 locations with more than 17,000 vehicles. Transdev is a global mobility leader with operations in 19 countries and 110,000 team members worldwide. Learn more at http://www.TransdevNA.com.
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The Operations Site Lead is responsible for assisting in oversight of operations. They act as the liaison between Transdev Management and Transdev employees, overseeing daily tasks by the Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient delivery of the missions requested by clients. The Site Lead also assists in creating the weekly schedule, documenting issues, escalating appropriately, and upholding all company policies. Operations Site Leads provide clear, concise, professional, and accurate feedback to direct reports. Transdev offers a competitive compensation package of a minimum of $62,400 to a maximum of $74,880. Key Responsibilities
Operate and maintain Transdev’s high standard of safety. Act as the deputy for technology, communicating courteously with management, clients, engineers, and the public. Record delays in service and ensure accidents or breakdowns are handled appropriately. Respond to system emergencies; investigate and complete accident reports, safety escalations, and customer complaints; conduct post-accident drug and alcohol testing according to policy. Monitor and record employee absence and tardiness. Conduct shifts pre-brief and debrief meetings; communicate announcements to the team. Support the operations leadership team in daily dispatch operations, including mission assignment, leading meetings, and coordinating with internal and external stakeholders. Coordinate, monitor, and supervise subordinates; inform other management about operational/personnel problems and contribute to resolution. Ensure compliance with global process standards and participate in continuous improvement initiatives. Maintain confidentiality of information; uphold safety policies and personal responsibility for safety. Ensure timely shift starts and efficient vehicle deployment. Cover day-to-day operational needs in case of call-outs or staff shortages. Maintain operational fleet by day-to-day maintenance, procuring supplies, and managing relationships with third-party vendors. All other duties as required. Required Knowledge, Skills, and Abilities (KSAs)
Proficiency with using a touchscreen smartphone. Ability to generate reports and schedules on a computer. Ability to read, understand, and interpret system operating rules, regulations, policies, phases, and routes. Good written and oral communication skills; ability to communicate effectively to a large group. Strong attention to detail; ability to organize and perform work efficiently. Awareness of and willingness to use Operational Excellence tools and techniques. Experience with performance metrics and process improvement. Ability to work for different managers and meet department performance goals. Demonstrated problem-solving and analytical skills. Flexible shift availability (early mornings, evenings, and/or weekends). Self-starter with good judgment in fast-paced, high-stress environments. Punctual, reliable, and a team player. Must be able to type at least 40 words per minute (adjusted). Required Education and Experience
Associates degree (or equivalent job experience). 1 year Autonomous Vehicle Operations experience. Experience with program management tools and Google Workspace. Experience in vendor relationship management. Experience leading teams to successful conclusions. Preferred Education and Experience
Bachelor’s degree or higher. Leadership experience including direct reports. Physical Requirements
Long periods of standing, walking, and sitting. Must be able to withstand working outdoors in inclement weather. Occasionally required to climb or balance; stoop; kneel; crouch; or crawl. Occasionally required to lift and move up to 45 pounds. May work in extreme heat or cold and in a damp environment with moderate noise. Office or cubicle work with seated time; use of close, distance, peripheral, and depth vision. Pre-Employment Requirements
Must be 21 years old. Pre-employment drug screen and background check; safety-sensitive positions may have additional screenings. Random drug screening program may be required; ongoing background checks may be performed where permitted by law. Maintain an acceptable driving record; eligible to drive as part of duties; may require Autonomous Vehicle Tester (AVT) license where required. Eligible to work in the US without restrictions for any employer at any time (US-based applicants). Equal Employment Opportunity
Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered on qualifications without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status, or any other classification protected by federal, state, or local law. About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate transportation systems. Transdev U.S. employs a team of 32,000 across 400 locations with more than 17,000 vehicles. Transdev is a global mobility leader with operations in 19 countries and 110,000 team members worldwide. Learn more at http://www.TransdevNA.com.
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