Transdev North America
Overview
The Operations Site Lead is responsible for assisting in oversight of the operations. They will act as the liaison between Transdev Management and Transdev employees. They are responsible for oversight of daily tasks by the Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient delivery of the missions requested by our Clients. The Site Lead is responsible for assisting in creating the weekly schedule, documenting issues, escalating appropriately, and upholding all company policies. Operations Site Leads are expected to provide clear, concise, professional, and accurate feedback to direct reports. Autonomous vehicles are the cornerstone of a rapidly changing mobility landscape. Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise. We are developing and deploying AV solutions to help solve mobility challenges for cities, towns, and communities in North America and around the world. Our goal is to help you launch autonomous operations that blend seamlessly with existing mobility options, expand connections within communities and enhance the footprint of public transit. Transdev is committed to innovation in autonomous mobility. Autonomous Mobility Key Responsibilities
Operate and Maintain Transdev’s high standard of safety Serve as the deputy for technology by communicating courteously with management, clients, engineers, and the public Ensure that delays in service are recorded and communicated; handle accidents or breakdowns appropriately Respond to system emergencies; investigate and complete accident reports, safety escalations, and customer complaints; include post-accident drug and alcohol testing according to policy Monitor and record employee absence and tardiness Conduct shifts pre-brief and de-brief meetings, and communicate announcements to the team Support the operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communication with internal and external stakeholders Coordinate, monitor and supervise subordinates; inform management of operational/personnel problems and contribute to resolution Ensure compliance with global process standards and participate in continuous improvement initiatives Maintain confidentiality of information Apply policies, procedures, and standards; take personal responsibility for safety of self and others Ensure timely shift starts and efficient vehicle deployment Cover day-to-day operational needs in case of call outs or staff shortage Ensure the Transdev-managed fleet remains operational by overseeing day-to-day maintenance, procuring supplies, and maintaining vendor relationships All other duties as required Required Education and Experience
Associates degree (and/or equivalent job experience) 1 year Autonomous Vehicle Operations experience Experience with program management tools and Google Workspace Experience in vendor relationship management Experience leading teams to a successful conclusion Required Knowledge, Skills, and Abilities (KSAs)
Proficiency with using a touchscreen smartphone Ability to generate reports and schedules on a computer Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes Strong written and oral communication skills Ability to organize and perform work efficiently with attention to detail Willingness to use Operational Excellence tools and techniques Ability to communicate effectively to large groups Experience with performance metrics and process improvement Ability to work for different managers Proven track record of meeting or exceeding department performance goals Demonstrated problem solving and analytical skills Flexibility to work early mornings, evenings, and/or weekends Self-starter with good judgment in fast-paced, high-stress environments Punctual, reliable, and a team player Typing speed at least 40 WPM Preferred Education and Experience
Bachelor’s degree or higher Leadership experience including direct reports Physical Requirements
Long periods of standing, walking, and sitting Ability to work outdoors in inclement weather Occasionally climb or balance; stoop, kneel, crouch, or crawl Occasionally lift and/or move up to 45 pounds May work in extreme heat/cold, and in damp environments with moderate noise Office or cubicle work with computer and phone use; sit, type, and view a computer Close, distance, peripheral vision, depth perception, and ability to adjust focus Pre-Employment Requirements
Must be 21 years old Pre-employment drug screen and background check; Safety Sensitive positions may require a physical screening Drug-free workplace policy and possible random drug screening Background checks consistent with legal requirements; qualified applicants with criminal histories will be considered Maintain an acceptable driving record for duties; records monitored as required by law Ability to qualify for an Autonomous Vehicle Tester (AVT) license where required US-based applicants must be eligible to work in the US without restrictions Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other protected status. California applicants: please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy. About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate transportation systems, maintain fleets, and deliver mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations with more than 17,000 vehicles. Transdev is a global mobility leader with operations in 19 countries and 110,000 team members. Learn more at http://www.TransdevNA.com.
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The Operations Site Lead is responsible for assisting in oversight of the operations. They will act as the liaison between Transdev Management and Transdev employees. They are responsible for oversight of daily tasks by the Fleet Deployment Specialists, Site Coordinators, and Driverless Roadside Assistance Specialists to ensure efficient delivery of the missions requested by our Clients. The Site Lead is responsible for assisting in creating the weekly schedule, documenting issues, escalating appropriately, and upholding all company policies. Operations Site Leads are expected to provide clear, concise, professional, and accurate feedback to direct reports. Autonomous vehicles are the cornerstone of a rapidly changing mobility landscape. Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise. We are developing and deploying AV solutions to help solve mobility challenges for cities, towns, and communities in North America and around the world. Our goal is to help you launch autonomous operations that blend seamlessly with existing mobility options, expand connections within communities and enhance the footprint of public transit. Transdev is committed to innovation in autonomous mobility. Autonomous Mobility Key Responsibilities
Operate and Maintain Transdev’s high standard of safety Serve as the deputy for technology by communicating courteously with management, clients, engineers, and the public Ensure that delays in service are recorded and communicated; handle accidents or breakdowns appropriately Respond to system emergencies; investigate and complete accident reports, safety escalations, and customer complaints; include post-accident drug and alcohol testing according to policy Monitor and record employee absence and tardiness Conduct shifts pre-brief and de-brief meetings, and communicate announcements to the team Support the operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communication with internal and external stakeholders Coordinate, monitor and supervise subordinates; inform management of operational/personnel problems and contribute to resolution Ensure compliance with global process standards and participate in continuous improvement initiatives Maintain confidentiality of information Apply policies, procedures, and standards; take personal responsibility for safety of self and others Ensure timely shift starts and efficient vehicle deployment Cover day-to-day operational needs in case of call outs or staff shortage Ensure the Transdev-managed fleet remains operational by overseeing day-to-day maintenance, procuring supplies, and maintaining vendor relationships All other duties as required Required Education and Experience
Associates degree (and/or equivalent job experience) 1 year Autonomous Vehicle Operations experience Experience with program management tools and Google Workspace Experience in vendor relationship management Experience leading teams to a successful conclusion Required Knowledge, Skills, and Abilities (KSAs)
Proficiency with using a touchscreen smartphone Ability to generate reports and schedules on a computer Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes Strong written and oral communication skills Ability to organize and perform work efficiently with attention to detail Willingness to use Operational Excellence tools and techniques Ability to communicate effectively to large groups Experience with performance metrics and process improvement Ability to work for different managers Proven track record of meeting or exceeding department performance goals Demonstrated problem solving and analytical skills Flexibility to work early mornings, evenings, and/or weekends Self-starter with good judgment in fast-paced, high-stress environments Punctual, reliable, and a team player Typing speed at least 40 WPM Preferred Education and Experience
Bachelor’s degree or higher Leadership experience including direct reports Physical Requirements
Long periods of standing, walking, and sitting Ability to work outdoors in inclement weather Occasionally climb or balance; stoop, kneel, crouch, or crawl Occasionally lift and/or move up to 45 pounds May work in extreme heat/cold, and in damp environments with moderate noise Office or cubicle work with computer and phone use; sit, type, and view a computer Close, distance, peripheral vision, depth perception, and ability to adjust focus Pre-Employment Requirements
Must be 21 years old Pre-employment drug screen and background check; Safety Sensitive positions may require a physical screening Drug-free workplace policy and possible random drug screening Background checks consistent with legal requirements; qualified applicants with criminal histories will be considered Maintain an acceptable driving record for duties; records monitored as required by law Ability to qualify for an Autonomous Vehicle Tester (AVT) license where required US-based applicants must be eligible to work in the US without restrictions Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other protected status. California applicants: please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy. About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate transportation systems, maintain fleets, and deliver mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations with more than 17,000 vehicles. Transdev is a global mobility leader with operations in 19 countries and 110,000 team members. Learn more at http://www.TransdevNA.com.
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