Alta Equipment Company
Overview
Come work for the largest equipment dealer in North America! Our team is fast-paced and award winning. We provide our employees with tools and resources to be successful.
Location: Ronkonkoma, NY. This is a full-time position for a Service Administrator / Dispatcher.
What we offer
Training
Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
401(k) with match
Competitive wages
Company laptop
Paid time off
10 paid holidays
Salary ranges from $25.00/hr - $28.00/hr based on experience
Responsibilities
Interact with service customers, Technicians, parts and service vendors and all levels of business management
Schedule and confirm service appointments
Answer internal and customer service calls
Weekly payroll timecard entry
Open and close work orders, accurately recording story lines into each order
Cost work orders at a rate of no less than 225 segments per month
Follow up with other inter-company departments on open issues
Monitor work in process (WIP)
Schedule periodic maintenance for customer equipment
Schedule transportation for equipment moving to a branch and/or customer
Cross-train with other admin staff to provide back-up in all positions
Research billing and invoicing questions and provide solutions
Incorporate Alta's Guiding Principles into daily activities
Performs other duties as assigned
Consistent, regular, and reliable attendance including being ready for work at the designated start time
Qualifications
Customer service experience is highly preferred
Strong computer skills with working knowledge of Microsoft Word, Excel, and Outlook; previous ERP experience is a plus
Excellent verbal and written communication skills
Excellent time management and ability to communicate with all levels of coworkers and customers
Language Skills - Intermediate: ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups
Mathematical Skills - Basic: ability to perform basic arithmetic with money, weight, volume, and distance
Reasoning Ability - Basic: ability to apply common sense to carry out instructions and solve problems with a few concrete variables
Physical Demands / Work Environment
Physical/Sensory Functions: Regularly sit, use hands, talk/hear; frequently reach with hands; occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell
Vision: No special vision requirements
Lift and/or Move Functions: Regularly lift up to 10 pounds; frequently up to 25 pounds; occasionally up to 50 pounds
Work Environment: Regularly near moving mechanical parts; exposed to fumes or airborne particles
About Alta Culture is Job #1. Alta Equipment Group emphasizes our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. Alta is an innovator of solutions, delivering diverse products and unrivaled support focused on building lasting customer relationships.
If you have a passion for excellence and are ready to make a difference within our organization, we can use your skillset. Alta Equipment Group is committed to mutual respect and diversity while inspiring employees to reach their potential. We were voted a Top Workplace USA and our employees across North America strive for excellence.
To apply, click the link to begin your journey. Please visit our careers page at altg.jobs to view other openings.
What We Look For We seek candidates who fit our culture and understand that every task contributes to fostering customers for life. A positive attitude, mutual respect, and a high-energy, excellence-focused mindset are valued. A commitment to ongoing learning and professional development is also important.
Equal Opportunity Alta Equipment Group is an equal opportunity employer. We do not discriminate on age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, or other protected classifications. If you believe the Company has violated its equal employment opportunity policy, please contact recruiting@altg.com immediately.
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Location: Ronkonkoma, NY. This is a full-time position for a Service Administrator / Dispatcher.
What we offer
Training
Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
401(k) with match
Competitive wages
Company laptop
Paid time off
10 paid holidays
Salary ranges from $25.00/hr - $28.00/hr based on experience
Responsibilities
Interact with service customers, Technicians, parts and service vendors and all levels of business management
Schedule and confirm service appointments
Answer internal and customer service calls
Weekly payroll timecard entry
Open and close work orders, accurately recording story lines into each order
Cost work orders at a rate of no less than 225 segments per month
Follow up with other inter-company departments on open issues
Monitor work in process (WIP)
Schedule periodic maintenance for customer equipment
Schedule transportation for equipment moving to a branch and/or customer
Cross-train with other admin staff to provide back-up in all positions
Research billing and invoicing questions and provide solutions
Incorporate Alta's Guiding Principles into daily activities
Performs other duties as assigned
Consistent, regular, and reliable attendance including being ready for work at the designated start time
Qualifications
Customer service experience is highly preferred
Strong computer skills with working knowledge of Microsoft Word, Excel, and Outlook; previous ERP experience is a plus
Excellent verbal and written communication skills
Excellent time management and ability to communicate with all levels of coworkers and customers
Language Skills - Intermediate: ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups
Mathematical Skills - Basic: ability to perform basic arithmetic with money, weight, volume, and distance
Reasoning Ability - Basic: ability to apply common sense to carry out instructions and solve problems with a few concrete variables
Physical Demands / Work Environment
Physical/Sensory Functions: Regularly sit, use hands, talk/hear; frequently reach with hands; occasionally stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell
Vision: No special vision requirements
Lift and/or Move Functions: Regularly lift up to 10 pounds; frequently up to 25 pounds; occasionally up to 50 pounds
Work Environment: Regularly near moving mechanical parts; exposed to fumes or airborne particles
About Alta Culture is Job #1. Alta Equipment Group emphasizes our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. Alta is an innovator of solutions, delivering diverse products and unrivaled support focused on building lasting customer relationships.
If you have a passion for excellence and are ready to make a difference within our organization, we can use your skillset. Alta Equipment Group is committed to mutual respect and diversity while inspiring employees to reach their potential. We were voted a Top Workplace USA and our employees across North America strive for excellence.
To apply, click the link to begin your journey. Please visit our careers page at altg.jobs to view other openings.
What We Look For We seek candidates who fit our culture and understand that every task contributes to fostering customers for life. A positive attitude, mutual respect, and a high-energy, excellence-focused mindset are valued. A commitment to ongoing learning and professional development is also important.
Equal Opportunity Alta Equipment Group is an equal opportunity employer. We do not discriminate on age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, or other protected classifications. If you believe the Company has violated its equal employment opportunity policy, please contact recruiting@altg.com immediately.
#J-18808-Ljbffr