Alta Equipment Group
Overview
Join to apply for the
Service Coordinator
role at
Alta Equipment Group . Our Ronkonkoma, NY location is looking for a full time Service Administrator / Dispatcher. What We Offer
Training Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!) 401(k) with match Competitive wages Company laptop Paid time off 10 paid holidays Salary ranges from $25.00/hr-28.00/hr based on experience Responsibilities
Interact with service customers, Technicians, parts and service vendors and all levels of business management Schedule and confirm service appointments Answer internal and customer service calls Weekly payroll timecard entry Open and close work orders, including accurately recording story lines into each order Cost work orders at a rate of no less than 225 segments per month Follow up with other inter-company departments on open issues Monitor work in process (WIP) Schedule periodic maintenance for customer equipment Schedule transportation for any piece of equipment that needs to be moved to a branch and/or customer Cross train with other admin staff to provide back-up in all positions Research billing and invoicing questions and provide solutions Incorporate Alta\'s Guiding Principles into daily activities Performs other duties as assigned Consistent, regular, and reliable attendance including being ready for work at the designated start time Qualifications
Customer service experience is highly preferred. Strong computer skills with working knowledge of Microsoft Word, Excel, and Outlook. Previous ERP experience is a plus. Excellent verbal and written communication skills. Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers. Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10\'s and 100\'s. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands / Work Environment
Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell. Vision: No special vision requirements. Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles About Alta
Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships. If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset. Alta Equipment Group is an equal opportunity employer and we do not discriminate on protected characteristics. We encourage mutual respect and diversity while inspiring employees to reach their maximum potential. We are proud to be recognized as a Top Work Place USA. Equal Opportunity
Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!
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Join to apply for the
Service Coordinator
role at
Alta Equipment Group . Our Ronkonkoma, NY location is looking for a full time Service Administrator / Dispatcher. What We Offer
Training Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!) 401(k) with match Competitive wages Company laptop Paid time off 10 paid holidays Salary ranges from $25.00/hr-28.00/hr based on experience Responsibilities
Interact with service customers, Technicians, parts and service vendors and all levels of business management Schedule and confirm service appointments Answer internal and customer service calls Weekly payroll timecard entry Open and close work orders, including accurately recording story lines into each order Cost work orders at a rate of no less than 225 segments per month Follow up with other inter-company departments on open issues Monitor work in process (WIP) Schedule periodic maintenance for customer equipment Schedule transportation for any piece of equipment that needs to be moved to a branch and/or customer Cross train with other admin staff to provide back-up in all positions Research billing and invoicing questions and provide solutions Incorporate Alta\'s Guiding Principles into daily activities Performs other duties as assigned Consistent, regular, and reliable attendance including being ready for work at the designated start time Qualifications
Customer service experience is highly preferred. Strong computer skills with working knowledge of Microsoft Word, Excel, and Outlook. Previous ERP experience is a plus. Excellent verbal and written communication skills. Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers. Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10\'s and 100\'s. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands / Work Environment
Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasionally will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell. Vision: No special vision requirements. Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles About Alta
Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships. If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset. Alta Equipment Group is an equal opportunity employer and we do not discriminate on protected characteristics. We encourage mutual respect and diversity while inspiring employees to reach their maximum potential. We are proud to be recognized as a Top Work Place USA. Equal Opportunity
Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact recruiting@altg.com immediately!
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