ReSound
Sr. Operations Manager (Onsite - Shakopee, MN)
ReSound, Bloomington, Minnesota, United States
Sr. Operations Manager (Onsite - Shakopee, MN)
Overview The Sr. Operations Manager assists the director of the division with creating a culture of success and accountability, managing various production activities, and supporting delivery of business results by driving performance against objectives or implementing the overall functional strategy. This role may include one or more of the following responsibility structures: Directly lead a divisional operations team Directly lead a team of supervisors/managers that manage direct labor over a large part of the division/workstream process Indirectly support other operations areas with planning, directing and monitoring of work to meet established expectations, schedules, cost/wastage targets and quality standards Essential Functions
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Responsible for strategic direction, execution, coordination, and success of their direct areas. Provide effective, safe, and efficient working conditions, space, resources, and a positive environment that will maximize the effectiveness of employees in accomplishing the objectives of the department. Provide senior-level support to areas of indirect responsibility. Support direct line leaders’ plans and expectations by providing decision making, coaching when necessary, technical support, and labor support. Manage the activities of first-level managers and/or supervisors. Mentor and develop Supervisors and Production leads to build bench strength and future managers. Responsible for cost, compliance, product quality, efficiency, product turn-around time and employee engagement for all direct responsibility areas. Develop continuous improvement culture and processes to achieve business strategy and goals relative to profitability, cost control, and increased efficiency. Work with the Director of the division on developing strategic vision and execution for the entire divisional operations team. Communicate with the Director of the division regarding employee issues, process issues, and other items that impact success or present opportunities. Create a staffing plan for all areas, update as forecasts change, review and track open positions with supervisors/managers, participate in interviews, and understand training needs across the facility. Build “A” level teams. Communicate with the team regarding product changes, quality, on-time delivery (OTD), customer complaints, and general items. Perform other duties as requested and/or as needed to fulfill the purpose of the position. Competencies
Fulfillment operations knowledge and proficiency in related principles and best practices. Effective oral and written communication, including group presentation skills. Ability to adapt to and collaborate with a diverse workforce. Ability to work independently and as part of a team. High level of software proficiency including Excel, Word, and PowerPoint. Ability to identify opportunities for process improvements. Strong organizational and administrative skills; attention to detail and ability to prioritize and manage multiple tasks. Ability to lead, manage, and hold team members accountable. Qualifications
Required Education Bachelor’s degree in Business, Engineering, or related field; or equivalent work experience and knowledge. Experience 8+ years of progressive operations leadership experience, preferably within a fast-paced distribution or warehouse environment. 5+ years of hands-on inventory management expertise, with a strong track record of optimizing stock accuracy and reducing shrink (highly preferred). Experience in reverse logistics, including returns processing, refurbishment, and disposition strategies (highly preferred). Proficiency with Microsoft Dynamics 365 Warehouse Management System (D365 WMS) or similar ERP/WMS platforms (strongly preferred). Ideal candidates will have extensive background in both domestic (U.S.) and global supply chain operations, including transportation, vendor management, and compliance. Familiarity with ISO standards/FDA regulations and Lean manufacturing methodology preferred. 2-3 years of experience in a regulated environment (e.g., ISO 9001, ISO 13485, FDA QSR) preferred. Travel
Approximately up to 25% domestic/international; at times may be more depending on projects. Other Information Direct reports: Manager(s), Supervisor(s), Technicians, Trainers, Team and Line Leads Indirect reports: n/a Location: Onsite at Shakopee, MN (facility relocation from Bloomington, MN by October 2025) Working Environment
Manufacturing / Warehouse / Office environment. Physical Demands Must be able to stand or sit for long periods. Must be able to move orders and carts of orders; ability to lift up to 25 lbs. Position Type and Hours of Work
Mon – Fri, first shift hours, with some needs to work additional hours during the week and on Saturdays. About Us GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. We deliver technology that enhances the senses of hearing and sight, helping people with hearing loss, improving communication for businesses, and providing experiences for audio and gaming enthusiasts. What We Offer Generous benefits including PTO and paid holidays 401k with company match Paid parental leave and transition back to work benefits Company HSA contributions Discounted GN Group products Pay Transparency Notice Depending on work location, the target annual salary for this position can range from $117,000.00 - $127,000.00/yr. In addition, you may be eligible for a discretionary bonus. GN participates in E-Verify. View the E-Verify poster and Right to Work poster. Disability Accommodation If you have a disability and need a reasonable accommodation to search for a job opening or submit an online application, please e-mail bloomington-humanresources@gnresound.com. Seniority level
Director Employment type
Full-time Job function
Management and Manufacturing Industries
Medical Equipment Manufacturing We are committed to an inclusive recruitment process and welcome applicants from all backgrounds. Pay and benefits are competitive and aligned with experience and location.
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Overview The Sr. Operations Manager assists the director of the division with creating a culture of success and accountability, managing various production activities, and supporting delivery of business results by driving performance against objectives or implementing the overall functional strategy. This role may include one or more of the following responsibility structures: Directly lead a divisional operations team Directly lead a team of supervisors/managers that manage direct labor over a large part of the division/workstream process Indirectly support other operations areas with planning, directing and monitoring of work to meet established expectations, schedules, cost/wastage targets and quality standards Essential Functions
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Responsible for strategic direction, execution, coordination, and success of their direct areas. Provide effective, safe, and efficient working conditions, space, resources, and a positive environment that will maximize the effectiveness of employees in accomplishing the objectives of the department. Provide senior-level support to areas of indirect responsibility. Support direct line leaders’ plans and expectations by providing decision making, coaching when necessary, technical support, and labor support. Manage the activities of first-level managers and/or supervisors. Mentor and develop Supervisors and Production leads to build bench strength and future managers. Responsible for cost, compliance, product quality, efficiency, product turn-around time and employee engagement for all direct responsibility areas. Develop continuous improvement culture and processes to achieve business strategy and goals relative to profitability, cost control, and increased efficiency. Work with the Director of the division on developing strategic vision and execution for the entire divisional operations team. Communicate with the Director of the division regarding employee issues, process issues, and other items that impact success or present opportunities. Create a staffing plan for all areas, update as forecasts change, review and track open positions with supervisors/managers, participate in interviews, and understand training needs across the facility. Build “A” level teams. Communicate with the team regarding product changes, quality, on-time delivery (OTD), customer complaints, and general items. Perform other duties as requested and/or as needed to fulfill the purpose of the position. Competencies
Fulfillment operations knowledge and proficiency in related principles and best practices. Effective oral and written communication, including group presentation skills. Ability to adapt to and collaborate with a diverse workforce. Ability to work independently and as part of a team. High level of software proficiency including Excel, Word, and PowerPoint. Ability to identify opportunities for process improvements. Strong organizational and administrative skills; attention to detail and ability to prioritize and manage multiple tasks. Ability to lead, manage, and hold team members accountable. Qualifications
Required Education Bachelor’s degree in Business, Engineering, or related field; or equivalent work experience and knowledge. Experience 8+ years of progressive operations leadership experience, preferably within a fast-paced distribution or warehouse environment. 5+ years of hands-on inventory management expertise, with a strong track record of optimizing stock accuracy and reducing shrink (highly preferred). Experience in reverse logistics, including returns processing, refurbishment, and disposition strategies (highly preferred). Proficiency with Microsoft Dynamics 365 Warehouse Management System (D365 WMS) or similar ERP/WMS platforms (strongly preferred). Ideal candidates will have extensive background in both domestic (U.S.) and global supply chain operations, including transportation, vendor management, and compliance. Familiarity with ISO standards/FDA regulations and Lean manufacturing methodology preferred. 2-3 years of experience in a regulated environment (e.g., ISO 9001, ISO 13485, FDA QSR) preferred. Travel
Approximately up to 25% domestic/international; at times may be more depending on projects. Other Information Direct reports: Manager(s), Supervisor(s), Technicians, Trainers, Team and Line Leads Indirect reports: n/a Location: Onsite at Shakopee, MN (facility relocation from Bloomington, MN by October 2025) Working Environment
Manufacturing / Warehouse / Office environment. Physical Demands Must be able to stand or sit for long periods. Must be able to move orders and carts of orders; ability to lift up to 25 lbs. Position Type and Hours of Work
Mon – Fri, first shift hours, with some needs to work additional hours during the week and on Saturdays. About Us GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. We deliver technology that enhances the senses of hearing and sight, helping people with hearing loss, improving communication for businesses, and providing experiences for audio and gaming enthusiasts. What We Offer Generous benefits including PTO and paid holidays 401k with company match Paid parental leave and transition back to work benefits Company HSA contributions Discounted GN Group products Pay Transparency Notice Depending on work location, the target annual salary for this position can range from $117,000.00 - $127,000.00/yr. In addition, you may be eligible for a discretionary bonus. GN participates in E-Verify. View the E-Verify poster and Right to Work poster. Disability Accommodation If you have a disability and need a reasonable accommodation to search for a job opening or submit an online application, please e-mail bloomington-humanresources@gnresound.com. Seniority level
Director Employment type
Full-time Job function
Management and Manufacturing Industries
Medical Equipment Manufacturing We are committed to an inclusive recruitment process and welcome applicants from all backgrounds. Pay and benefits are competitive and aligned with experience and location.
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