ReSound
Sr. Operations Manager (Onsite ~ Shakopee, MN)
ReSound, Shakopee, Minnesota, United States, 55379
Overview
Sr. Operations Manager (Onsite ~ Shakopee, MN) role at ReSound. The Sr. Operations Manager assists the director of the division with creating a culture of success and accountability, managing various production activities, and supporting delivery of business results by driving performance against objectives or implementing overall functional strategy. Responsibilities
Directly lead a divisional operations team Directly lead a team of supervisors/managers that manage direct labor over a large part of the division/workstream process Indirectly support other ops areas with planning, directing and monitoring of work to meet established expectations, schedules, cost/wastage targets and quality standards Essential Functions
Responsible for strategic direction, execution, coordination, and success of their direct areas. Provide effective, safe, and efficient working conditions, space, resources, and a positive environment that will maximize the effectiveness of employees in accomplishing the objectives of the department. Provide senior-level support to areas of indirect responsibility. Support Direct line leaders’ plans and expectations, by providing decision making, coaching when necessary, technical support, and labor support. Manage the activities of first-level managers and/or supervisors. Mentor and develop Supervisors and Production leads to build bench strength and future managers. Responsible for cost, compliance, product quality, efficiency, product turn-around time and employee engagement for all direct responsibility areas. Develop continuous improvement culture and processes to achieve business strategy and goals relative to profitability, cost control, and increased efficiency. Work with Director of division on developing strategic vision and execution for the entire divisional operations team. Communicate with Director of division regarding employee issues, process issues, and other items that impact our success or offer opportunities. Create a staffing plan for all areas, update as forecasts change, work with supervisors/managers to review and track open positions in their areas, be part of the interview process, understand training plans and needs throughout the facility. Build “A” level teams. Communicate with team regarding product changes, quality, on-time delivery (OTD), customer complaints, and general items. Perform other duties as requested and/or as needed to fulfill the purpose of the position. Competencies
Demonstrated knowledge and proficiency in fulfillment operations principles, procedures, and best practices. Effective oral and written communication skills and group presentation skills. Ability to adapt to/work with a diverse workforce. Ability to work independently and as part of a team. High level of software proficiency including Excel, Word, and PowerPoint. Ability to identify opportunities for process improvements. Demonstrated organizational and administrative skills, attention to detail, and ability to prioritize and handle multiple tasks and projects concurrently. Ability to Lead, Manage, and hold team members accountable. Qualifications
Bachelor’s degree in Business, Engineering, or related field; or equivalent work experience and knowledge. 8+ years of operations experience, preferably in a manufacturing environment Medical/Regulated manufacturing experience strongly preferred Managing staff and functions in a manufacturing and/or warehouse setting preferred Familiarity with ISO standards/FDA regulations Familiarity with Lean manufacturing methodology 2-3 years of experience working in a regulated environment (e.g. ISO 9001, ISO 13485, FDA QSR) Location & Travel
Location: Our facility relocating from Bloomington, MN to Shakopee, MN by October 2025. The position will be onsite at Shakopee, MN starting in October. Travel: Minimal travel. Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com. This email is for supporting applicants who have a disability that prevents online application. Other inquiries will not receive a response. Other Information
Direct reports: Manager(s), Supervisor(s), Technicians, Trainers, Team and Line Leads Indirect reports: n/a
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Sr. Operations Manager (Onsite ~ Shakopee, MN) role at ReSound. The Sr. Operations Manager assists the director of the division with creating a culture of success and accountability, managing various production activities, and supporting delivery of business results by driving performance against objectives or implementing overall functional strategy. Responsibilities
Directly lead a divisional operations team Directly lead a team of supervisors/managers that manage direct labor over a large part of the division/workstream process Indirectly support other ops areas with planning, directing and monitoring of work to meet established expectations, schedules, cost/wastage targets and quality standards Essential Functions
Responsible for strategic direction, execution, coordination, and success of their direct areas. Provide effective, safe, and efficient working conditions, space, resources, and a positive environment that will maximize the effectiveness of employees in accomplishing the objectives of the department. Provide senior-level support to areas of indirect responsibility. Support Direct line leaders’ plans and expectations, by providing decision making, coaching when necessary, technical support, and labor support. Manage the activities of first-level managers and/or supervisors. Mentor and develop Supervisors and Production leads to build bench strength and future managers. Responsible for cost, compliance, product quality, efficiency, product turn-around time and employee engagement for all direct responsibility areas. Develop continuous improvement culture and processes to achieve business strategy and goals relative to profitability, cost control, and increased efficiency. Work with Director of division on developing strategic vision and execution for the entire divisional operations team. Communicate with Director of division regarding employee issues, process issues, and other items that impact our success or offer opportunities. Create a staffing plan for all areas, update as forecasts change, work with supervisors/managers to review and track open positions in their areas, be part of the interview process, understand training plans and needs throughout the facility. Build “A” level teams. Communicate with team regarding product changes, quality, on-time delivery (OTD), customer complaints, and general items. Perform other duties as requested and/or as needed to fulfill the purpose of the position. Competencies
Demonstrated knowledge and proficiency in fulfillment operations principles, procedures, and best practices. Effective oral and written communication skills and group presentation skills. Ability to adapt to/work with a diverse workforce. Ability to work independently and as part of a team. High level of software proficiency including Excel, Word, and PowerPoint. Ability to identify opportunities for process improvements. Demonstrated organizational and administrative skills, attention to detail, and ability to prioritize and handle multiple tasks and projects concurrently. Ability to Lead, Manage, and hold team members accountable. Qualifications
Bachelor’s degree in Business, Engineering, or related field; or equivalent work experience and knowledge. 8+ years of operations experience, preferably in a manufacturing environment Medical/Regulated manufacturing experience strongly preferred Managing staff and functions in a manufacturing and/or warehouse setting preferred Familiarity with ISO standards/FDA regulations Familiarity with Lean manufacturing methodology 2-3 years of experience working in a regulated environment (e.g. ISO 9001, ISO 13485, FDA QSR) Location & Travel
Location: Our facility relocating from Bloomington, MN to Shakopee, MN by October 2025. The position will be onsite at Shakopee, MN starting in October. Travel: Minimal travel. Disability Accommodation
If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail bloomington-humanresources@gnresound.com. This email is for supporting applicants who have a disability that prevents online application. Other inquiries will not receive a response. Other Information
Direct reports: Manager(s), Supervisor(s), Technicians, Trainers, Team and Line Leads Indirect reports: n/a
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