Hörmann North America
Customer Service Representative 1 - San Jose
Hörmann North America, San Jose, California, United States, 95199
Overview
Customer Service Representative 1 - San Jose at Hörmann North America. Summary: Receives questions from customers and follows established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service. Responsibilities
Field inbound customer service support calls with potential for extended periods of high volume Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants Process orders in a fast-paced environment Provide knowledgeable answers to questions about product, pricing and availability Help customers navigate our website and place orders online Work with internal departments to meet customers’ needs Work with customers to resolve product returns, shipping inquiries and order status questions Other related job duties as assigned Essential Skills and Experience
Education/Experience:
High School Diploma or GED equivalent; college coursework preferred but not required. One year of professional customer service experience preferred but not required. Experience in a manufacturing or garage door industry preferred. Knowledge:
Thorough knowledge of products and quality standards. Knowledge of customer service principles and practices. Extensive knowledge of product catalog and troubleshooting techniques. Skill:
Strong oral and written communication skills, strong interpersonal skills, Microsoft Office, proficient computer, keyboarding and 10-key skills; positive, upbeat and professional demeanor; engaging verbal communication by phone and in person; handling high volume phones in a fast-paced environment. Ability:
Efficiently network and coordinate work with customers and suppliers; manage time to meet targets and deadlines; multitask in a fast-paced environment; demonstrate passion and enthusiasm for customer service excellence while resolving challenging problems. Job Details
Job type:
Full-time Pay:
$20.00 - $26.00 /Hr Benefits:
401(k), 401(k) matching, Dental Insurance, Health Insurance, Health Savings Account, Life Insurance, Paid time off, Tuition reimbursement, Vision Insurance Schedule:
Day Shift, Monday to Friday About Hörmann North America
Hörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member’s unique knowledge, skills, abilities, and efforts define our success as a company. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is a drug-free workplace. A pre-employment drug test must be negative regardless of location. All offers of employment are contingent on successfully passing a criminal background check and a pre-employment drug test. Note:
This posting describes the general nature and level of work performed by employees within this classification and is not intended to be an exhaustive list of duties, responsibilities, and qualifications required.
#J-18808-Ljbffr
Customer Service Representative 1 - San Jose at Hörmann North America. Summary: Receives questions from customers and follows established procedures to provide answers or refer calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service. Responsibilities
Field inbound customer service support calls with potential for extended periods of high volume Take sales calls and offer required upsells – make compelling offers, present appropriate alternatives when necessary, and ask for the sale Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants Process orders in a fast-paced environment Provide knowledgeable answers to questions about product, pricing and availability Help customers navigate our website and place orders online Work with internal departments to meet customers’ needs Work with customers to resolve product returns, shipping inquiries and order status questions Other related job duties as assigned Essential Skills and Experience
Education/Experience:
High School Diploma or GED equivalent; college coursework preferred but not required. One year of professional customer service experience preferred but not required. Experience in a manufacturing or garage door industry preferred. Knowledge:
Thorough knowledge of products and quality standards. Knowledge of customer service principles and practices. Extensive knowledge of product catalog and troubleshooting techniques. Skill:
Strong oral and written communication skills, strong interpersonal skills, Microsoft Office, proficient computer, keyboarding and 10-key skills; positive, upbeat and professional demeanor; engaging verbal communication by phone and in person; handling high volume phones in a fast-paced environment. Ability:
Efficiently network and coordinate work with customers and suppliers; manage time to meet targets and deadlines; multitask in a fast-paced environment; demonstrate passion and enthusiasm for customer service excellence while resolving challenging problems. Job Details
Job type:
Full-time Pay:
$20.00 - $26.00 /Hr Benefits:
401(k), 401(k) matching, Dental Insurance, Health Insurance, Health Savings Account, Life Insurance, Paid time off, Tuition reimbursement, Vision Insurance Schedule:
Day Shift, Monday to Friday About Hörmann North America
Hörmann is a premier manufacturer of steel, aluminum and custom wood garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member’s unique knowledge, skills, abilities, and efforts define our success as a company. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is a drug-free workplace. A pre-employment drug test must be negative regardless of location. All offers of employment are contingent on successfully passing a criminal background check and a pre-employment drug test. Note:
This posting describes the general nature and level of work performed by employees within this classification and is not intended to be an exhaustive list of duties, responsibilities, and qualifications required.
#J-18808-Ljbffr