Kolter Hospitality
Base pay range
$65,000.00/yr - $65,000.00/yr Overview
A Kolter Hospitality Front Office Manager delivers service excellence to our guests by assisting the General Manager in creating a comfortable and welcoming environment, that promotes quality service and guest satisfaction. This position is responsible for managing the front office operations for the hotel. Responsibilities
Manage all aspects of front desk operations for assigned shift. Ensure all front office team members deliver the brand promise and provide exceptional guest service. Assist in greeting and checking in guests. Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory. Responsible for the hiring, training, coaching and discipline of the front office team. Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly. Assist in ensuring an accurate payroll of front office department. Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards. Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand. Ensure company policies are adhered to related to financial record keeping, money handling and licensing including timely and accurate report of financial information. Ensure daily arrival of VIPs, special request rooms, long-stay guest rooms are pre-blocked in advance. Work with housekeeping and engineering to block rooms as necessary for maintenance. Report any items in need of repair. Follow all safety procedures while working. Behavioral expectations
Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment. Commit to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company. Passionately provide personalized guest service. EOE M/F/Vet/Disability. DFWP. Kolter Hospitality participates in E-Verify. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Hospitality
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$65,000.00/yr - $65,000.00/yr Overview
A Kolter Hospitality Front Office Manager delivers service excellence to our guests by assisting the General Manager in creating a comfortable and welcoming environment, that promotes quality service and guest satisfaction. This position is responsible for managing the front office operations for the hotel. Responsibilities
Manage all aspects of front desk operations for assigned shift. Ensure all front office team members deliver the brand promise and provide exceptional guest service. Assist in greeting and checking in guests. Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory. Responsible for the hiring, training, coaching and discipline of the front office team. Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly. Assist in ensuring an accurate payroll of front office department. Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards. Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand. Ensure company policies are adhered to related to financial record keeping, money handling and licensing including timely and accurate report of financial information. Ensure daily arrival of VIPs, special request rooms, long-stay guest rooms are pre-blocked in advance. Work with housekeeping and engineering to block rooms as necessary for maintenance. Report any items in need of repair. Follow all safety procedures while working. Behavioral expectations
Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment. Commit to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company. Passionately provide personalized guest service. EOE M/F/Vet/Disability. DFWP. Kolter Hospitality participates in E-Verify. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Hospitality
#J-18808-Ljbffr