Kolter Hospitality
Overview
Front Desk Supervisor at Kolter Hospitality delivers service excellence to our guests by creating a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk operations for the hotel. Responsibilities
Supervise front desk operations during assigned shift. Ensure front desk staff is familiar with hotel products and services. Handle all guest issues in a courteous and efficient manner, ensuring problem resolution is satisfactory. Assist guests with check-in and check-out processes. Ensure company policies are adhered to regarding financial record keeping, money handling and licensing, including timely and accurate reporting of financial information. Ensure daily arrival of VIPs, special request rooms, and long-stay guest rooms are pre-blocked in advance. Communicate with other departments to coordinate and follow up on all guest and room information. Report any items in need of repair. Follow all safety procedures while working. Behavioral Expectations
Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment. Committed to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company. Provide personalized guest service with passion. Base pay range
$17.50/hr - $17.50/hr Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industries: Hospitality Equal Opportunity
Equal Opportunity Employer M/F/Veteran/Disability Drug Free Workplace Kolter Hospitality Participates in E-Verify
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Front Desk Supervisor at Kolter Hospitality delivers service excellence to our guests by creating a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk operations for the hotel. Responsibilities
Supervise front desk operations during assigned shift. Ensure front desk staff is familiar with hotel products and services. Handle all guest issues in a courteous and efficient manner, ensuring problem resolution is satisfactory. Assist guests with check-in and check-out processes. Ensure company policies are adhered to regarding financial record keeping, money handling and licensing, including timely and accurate reporting of financial information. Ensure daily arrival of VIPs, special request rooms, and long-stay guest rooms are pre-blocked in advance. Communicate with other departments to coordinate and follow up on all guest and room information. Report any items in need of repair. Follow all safety procedures while working. Behavioral Expectations
Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment. Committed to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company. Provide personalized guest service with passion. Base pay range
$17.50/hr - $17.50/hr Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industries: Hospitality Equal Opportunity
Equal Opportunity Employer M/F/Veteran/Disability Drug Free Workplace Kolter Hospitality Participates in E-Verify
#J-18808-Ljbffr