TECEZE
This range is provided by TECEZE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $70,000.00/yr - $70,000.00/yr
The Project Manager at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions.
This role is pivotal in maintaining service quality, operational consistency, and client satisfaction, while overseeing high-value projects, managing global teams, and driving process standardisation through SOP (Standard Operating Procedure) creation and governance.
You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes.
Key Responsibilities 1. Service Delivery Management
Oversee and the delivery of IT infrastructure and EUC services across multiple client accounts.
Ensure service delivery meets contractual SLAs, KPIs, and quality standards.
Manage incident, problem, and change management processes in line with ITIL best practices.
Implement proactive monitoring, reporting, and escalation mechanisms for global operations.
Maintain high service availability, reliability, and client satisfaction scores (CSAT / NPS).
Conduct regular service reviews with clients and internal leadership.
2. Project & Program Oversight
Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations, rollouts, cloud transitions, hardware refresh, or EUC modernization).
Work closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met.
Identify project risks and implement mitigation strategies.
Oversee resource allocation, scheduling, and dependency management across global teams.
Provide governance and executive-level visibility into ongoing project health and delivery outcomes.
3. Staffing & Resource Engagements
Lead and manage large staffing operations (permanent, contract, and project-based staffing) for global clients.
Collaborate with talent acquisition and HR for workforce planning, onboarding, and utilization.
Monitor deployment, productivity, and performance of on-site and offshore teams.
Drive optimization of staffing costs and bench management strategies.
4. SOPs, Process Design & Continuous Improvement
Develop, document, and maintain Standard Operating Procedures (SOPs) for all delivery functions, including:
Incident / Problem / Change management
Request fulfilment and escalation
Service reporting, risk management, and client communication
Staffing engagement and onboarding/offboarding
Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks.
Drive automation, process simplification, and continuous improvement across service lines.
Conduct regular audits to ensure process adherence and identify improvement areas.
5. Client & Stakeholder Management
Serve as a primary point of contact for operational escalations, client satisfaction, and delivery alignment.
Build and nurture trusted relationships with client stakeholders and partners.
Participate in quarterly business reviews (QBRs) and service improvement planning.
Work closely with account management and pre-sales teams to ensure service continuity and contract renewals.
Escalate issues and risks proactively, providing solutions and corrective action plans.
Lead geographically dispersed delivery and support teams (onshore / offshore).
Coach and mentor Team Leads and Engineers to achieve performance excellence.
Promote a culture of accountability, teamwork, and customer-centric service.
Align teams with organisational goals, KPIs, and compliance standards.
Drive collaboration between technical, delivery, and operational functions across time zones.
Track and report on delivery costs, utilization, project margins, and profitability.
Work with finance to manage budgets, forecasts, and resource costs.
Identify and execute opportunities for cost optimization and efficiency improvements.
Ensure contractual compliance and commercial integrity in all engagements.
SLA and KPI compliance across all client accounts.
Documented and implemented SOPs for all delivery operations.
Consistent CSAT >90% and high client retention.
Timely, within-budget completion of all assigned infrastructure/EUC projects.
Measurable cost savings through process improvement and resource optimization.
Regular QBR reports and operational dashboards.
Seniority level Mid-Senior level
Employment type Full-time
Job function Project Management
Industries Computer and Network Security and IT Services and IT Consulting
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Base pay range $70,000.00/yr - $70,000.00/yr
The Project Manager at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions.
This role is pivotal in maintaining service quality, operational consistency, and client satisfaction, while overseeing high-value projects, managing global teams, and driving process standardisation through SOP (Standard Operating Procedure) creation and governance.
You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes.
Key Responsibilities 1. Service Delivery Management
Oversee and the delivery of IT infrastructure and EUC services across multiple client accounts.
Ensure service delivery meets contractual SLAs, KPIs, and quality standards.
Manage incident, problem, and change management processes in line with ITIL best practices.
Implement proactive monitoring, reporting, and escalation mechanisms for global operations.
Maintain high service availability, reliability, and client satisfaction scores (CSAT / NPS).
Conduct regular service reviews with clients and internal leadership.
2. Project & Program Oversight
Manage and deliver high-value infrastructure and EUC transformation projects (e.g. migrations, rollouts, cloud transitions, hardware refresh, or EUC modernization).
Work closely with Project Managers, Architects, and Delivery Leads to ensure milestones, budgets, and timelines are met.
Identify project risks and implement mitigation strategies.
Oversee resource allocation, scheduling, and dependency management across global teams.
Provide governance and executive-level visibility into ongoing project health and delivery outcomes.
3. Staffing & Resource Engagements
Lead and manage large staffing operations (permanent, contract, and project-based staffing) for global clients.
Collaborate with talent acquisition and HR for workforce planning, onboarding, and utilization.
Monitor deployment, productivity, and performance of on-site and offshore teams.
Drive optimization of staffing costs and bench management strategies.
4. SOPs, Process Design & Continuous Improvement
Develop, document, and maintain Standard Operating Procedures (SOPs) for all delivery functions, including:
Incident / Problem / Change management
Request fulfilment and escalation
Service reporting, risk management, and client communication
Staffing engagement and onboarding/offboarding
Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks.
Drive automation, process simplification, and continuous improvement across service lines.
Conduct regular audits to ensure process adherence and identify improvement areas.
5. Client & Stakeholder Management
Serve as a primary point of contact for operational escalations, client satisfaction, and delivery alignment.
Build and nurture trusted relationships with client stakeholders and partners.
Participate in quarterly business reviews (QBRs) and service improvement planning.
Work closely with account management and pre-sales teams to ensure service continuity and contract renewals.
Escalate issues and risks proactively, providing solutions and corrective action plans.
Lead geographically dispersed delivery and support teams (onshore / offshore).
Coach and mentor Team Leads and Engineers to achieve performance excellence.
Promote a culture of accountability, teamwork, and customer-centric service.
Align teams with organisational goals, KPIs, and compliance standards.
Drive collaboration between technical, delivery, and operational functions across time zones.
Track and report on delivery costs, utilization, project margins, and profitability.
Work with finance to manage budgets, forecasts, and resource costs.
Identify and execute opportunities for cost optimization and efficiency improvements.
Ensure contractual compliance and commercial integrity in all engagements.
SLA and KPI compliance across all client accounts.
Documented and implemented SOPs for all delivery operations.
Consistent CSAT >90% and high client retention.
Timely, within-budget completion of all assigned infrastructure/EUC projects.
Measurable cost savings through process improvement and resource optimization.
Regular QBR reports and operational dashboards.
Seniority level Mid-Senior level
Employment type Full-time
Job function Project Management
Industries Computer and Network Security and IT Services and IT Consulting
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