Kooks
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Technical Support & Account Manager
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Kooks Responsibilities
Respond to customer inquiries regarding technical, product fitment, and installation issues. Provide knowledgeable and timely solutions to both end users and dealer accounts. Track, review, and follow up on RMA (Return Merchandise Authorization) cases to ensure efficient resolution. Document common technical/fitment issues and feedback to internal teams for continuous product improvement. Technical Support & RMA Management
Respond to customer inquiries regarding technical, product fitment, and installation issues. Provide knowledgeable and timely solutions to both end users and dealer accounts. Track, review, and follow up on RMA (Return Merchandise Authorization) cases to ensure efficient resolution. Document common technical/fitment issues and feedback to internal teams for continuous product improvement. Account Management & Customer Success
Serve as the primary point of contact for assigned accounts. Build and maintain strong, long-term relationships with distributors, dealers, and retail customers. Regularly reach out to accounts to check on needs, ensure satisfaction, and identify sales opportunities. Collaborate with sales and operations teams to ensure orders and requests are fulfilled accurately and on time. Cross-Team Collaboration
Work closely with the sales, production, and engineering teams to resolve customer issues. Provide feedback from customer interactions to help improve product development and customer experience. Support trade shows, events, or customer visits as needed. Requirements
Strong technical knowledge of automotive performance parts (headers, exhaust systems, or related). Prior experience in customer support, account management, or technical sales preferred. Excellent communication and relationship-building skills. Ability to troubleshoot product fitment issues and provide solutions clearly. Highly organized with strong follow-up and documentation skills. Proficiency with CRM systems, email, excel, and Microsoft Office (or equivalent). Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Motor Vehicle Manufacturing
#J-18808-Ljbffr
Technical Support & Account Manager
role at
Kooks Responsibilities
Respond to customer inquiries regarding technical, product fitment, and installation issues. Provide knowledgeable and timely solutions to both end users and dealer accounts. Track, review, and follow up on RMA (Return Merchandise Authorization) cases to ensure efficient resolution. Document common technical/fitment issues and feedback to internal teams for continuous product improvement. Technical Support & RMA Management
Respond to customer inquiries regarding technical, product fitment, and installation issues. Provide knowledgeable and timely solutions to both end users and dealer accounts. Track, review, and follow up on RMA (Return Merchandise Authorization) cases to ensure efficient resolution. Document common technical/fitment issues and feedback to internal teams for continuous product improvement. Account Management & Customer Success
Serve as the primary point of contact for assigned accounts. Build and maintain strong, long-term relationships with distributors, dealers, and retail customers. Regularly reach out to accounts to check on needs, ensure satisfaction, and identify sales opportunities. Collaborate with sales and operations teams to ensure orders and requests are fulfilled accurately and on time. Cross-Team Collaboration
Work closely with the sales, production, and engineering teams to resolve customer issues. Provide feedback from customer interactions to help improve product development and customer experience. Support trade shows, events, or customer visits as needed. Requirements
Strong technical knowledge of automotive performance parts (headers, exhaust systems, or related). Prior experience in customer support, account management, or technical sales preferred. Excellent communication and relationship-building skills. Ability to troubleshoot product fitment issues and provide solutions clearly. Highly organized with strong follow-up and documentation skills. Proficiency with CRM systems, email, excel, and Microsoft Office (or equivalent). Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Motor Vehicle Manufacturing
#J-18808-Ljbffr