Omni Hotels & Resorts
Overnight Front Desk Supervisor
Omni Hotels & Resorts, Fort Worth, Texas, United States, 76102
Job Description
The Omni Fort Worth Hotel is searching for a dedicated hospitality professional to join our extraordinary team as an Overnight Front Desk Supervisor. Fort Worth Hotel
offers a taste of Texas hospitality, conveniently located in the heart of Fort Worth's exciting downtown. The hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city's cultural centers, restaurants, and nightlife. Responsibilities
Oversee and coordinate all night time hotel and night audit functions. Ensure all financial transactions for the day are verified and balanced and oversee overnight hotel operations. Prepare a timely and accurate Daily Report (Daily Business Summary DBA). Expeditious and diplomatic resolution of guest problems. Fully knowledgeable in all emergency procedures. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Ensure proper registration of guests and credit procedures are followed. Distribution of all nightly reports. Next day arrival setup (Next day specials, billing, etc.). Ensure Comp Room Report is checked and completed prior to 11pm. Obtain nightly city-wide occupancy and average rate figures. Maintain current back up reports. Handle express check-outs ensuring their completion. Training and supervising of Night Auditors and 3rd shift front office staff. Preparing weekly night audit schedule. Ensuring adherence to all systems and control procedures. Documenting errors made by cash handling associates. Assist in and ensure completion of night audit checklist and responsibilities. Balancing of daily postings and revenue. Provide clear and consistent communication with all overnight staff. Must arrive promptly for shifts and remain on property for the duration of shift until a relief manager has arrived. Ensure manager walks are completed and communicated to staff. Qualifications
At least 2 years of supervisory experience and front desk hotel experience required, preferably in a high-volume, high-end hotel environment. Able to work in a fast-paced environment and resolve issues on the spot. Excellent interpersonal and communication skills. Available for scheduling based on business demands, including weekends and holidays. Able to work a 50-hour work week. Valid Texas Driver's License and excellent driving record. At least 21 years of age and willing/able to pass a drug screen. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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The Omni Fort Worth Hotel is searching for a dedicated hospitality professional to join our extraordinary team as an Overnight Front Desk Supervisor. Fort Worth Hotel
offers a taste of Texas hospitality, conveniently located in the heart of Fort Worth's exciting downtown. The hotel is adjacent to the Fort Worth Convention Center and within walking distance from the city's cultural centers, restaurants, and nightlife. Responsibilities
Oversee and coordinate all night time hotel and night audit functions. Ensure all financial transactions for the day are verified and balanced and oversee overnight hotel operations. Prepare a timely and accurate Daily Report (Daily Business Summary DBA). Expeditious and diplomatic resolution of guest problems. Fully knowledgeable in all emergency procedures. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Ensure proper registration of guests and credit procedures are followed. Distribution of all nightly reports. Next day arrival setup (Next day specials, billing, etc.). Ensure Comp Room Report is checked and completed prior to 11pm. Obtain nightly city-wide occupancy and average rate figures. Maintain current back up reports. Handle express check-outs ensuring their completion. Training and supervising of Night Auditors and 3rd shift front office staff. Preparing weekly night audit schedule. Ensuring adherence to all systems and control procedures. Documenting errors made by cash handling associates. Assist in and ensure completion of night audit checklist and responsibilities. Balancing of daily postings and revenue. Provide clear and consistent communication with all overnight staff. Must arrive promptly for shifts and remain on property for the duration of shift until a relief manager has arrived. Ensure manager walks are completed and communicated to staff. Qualifications
At least 2 years of supervisory experience and front desk hotel experience required, preferably in a high-volume, high-end hotel environment. Able to work in a fast-paced environment and resolve issues on the spot. Excellent interpersonal and communication skills. Available for scheduling based on business demands, including weekends and holidays. Able to work a 50-hour work week. Valid Texas Driver's License and excellent driving record. At least 21 years of age and willing/able to pass a drug screen. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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