CACI International Inc
Integrated Operations (IO) Bridge Analyst
CACI International Inc, Denver, Colorado, United States, 80285
Integrated Operations (IO) Bridge Analyst
Join to apply for the
Integrated Operations (IO) Bridge Analyst
role at
CACI International Inc
Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None Anticipated Posting End: 12/22/2025
The Integrated Operations (IO) Bridge supports the customer by providing on-site technical expertise to detect, monitor, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information, correlation or network incidents, coordination with commercial and external Service Providers, customer impact assessments, coordination of maintenance activities, technical support, report creation, network lockdown support, Incident /Problem Management support, as well as providing some quality assurance and training duties.
Work hours will be permanently assigned based on operational requirements:
Work Hours Tobe Assigned
Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts 0600-1800 OR 1800-0600
Position Responsibilities
Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Network Operations Center (NOC), external agencies/customers, and field units
Provides Situational Awareness support to the Customer, including updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service‑related trends
Proactively monitors high‑priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services
Supports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Network Operations Squadron managed and monitored systems
Ability to conduct trend analysis and support analytical investigation as needed
Provides operational coordination for network Event and Incident Management functions
Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
Fill‑in support for Shift Supervisors as needed
After hours support for Enterprise IT Maintenance Coordinator
Facilitates meetings, coordinate briefing materials with customer
Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
Supports the Government by performing daily ad hoc taskings from the Customer
Generates Situational Awareness notification via various messaging systems for distribution to customers
Provides technical assistance, when requested, by the Customer in support of defined duties
Provides coordination, data collection, and other support to the After Action Report process
Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet
Tracks incidents and requests from identification through resolution ensuring a quality end‑to‑end customer experience
Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components
Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists
Documents resolutions and updates self‑help and staff knowledge bases
Alerts management to recurring problems and patterns of problems
Required Qualifications
An active TS/SCI clearance with Polygraph
At least 5 years’ experience maintaining IT infrastructure and services in the Ecosystem, or equivalent
Shall demonstrate an understanding of commercial network services, wavelength, SONET and carrier ethernet
Excellent written and verbal communications skills
Excellent customer service skills
Proficient writing skills
Experience drafting and briefing presentations and executive‑level reports
Must be able to review technical documentation and summarize information for executive‑level review
Working knowledge of network operations and IT services
Operational experience collaborating and directing resources supporting mission‑critical operations
Must be available for on‑call support in the event of a COOP or crisis situation as directed by customer
Required Certifications
Current Security+ or any DoD 8140 IAT certification
ITIL 4 Certification – must be obtained within 60 days of start on program
What You Can Expect
A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you will be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground – in your career and in our legacy.
Your potential is limitless. So is ours. Learn more about CACI here.
Pay Range : The proposed salary range for this position is $67,800 – $142,200 USD.
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
#J-18808-Ljbffr
Integrated Operations (IO) Bridge Analyst
role at
CACI International Inc
Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None Type of Travel: None Anticipated Posting End: 12/22/2025
The Integrated Operations (IO) Bridge supports the customer by providing on-site technical expertise to detect, monitor, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information, correlation or network incidents, coordination with commercial and external Service Providers, customer impact assessments, coordination of maintenance activities, technical support, report creation, network lockdown support, Incident /Problem Management support, as well as providing some quality assurance and training duties.
Work hours will be permanently assigned based on operational requirements:
Work Hours Tobe Assigned
Panama (2 on, 2 off, 3 on, 2 off, 2 on, 3 off) Shift work - 12 hour shifts 0600-1800 OR 1800-0600
Position Responsibilities
Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Network Operations Center (NOC), external agencies/customers, and field units
Provides Situational Awareness support to the Customer, including updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service‑related trends
Proactively monitors high‑priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services
Supports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Network Operations Squadron managed and monitored systems
Ability to conduct trend analysis and support analytical investigation as needed
Provides operational coordination for network Event and Incident Management functions
Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
Fill‑in support for Shift Supervisors as needed
After hours support for Enterprise IT Maintenance Coordinator
Facilitates meetings, coordinate briefing materials with customer
Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
Supports the Government by performing daily ad hoc taskings from the Customer
Generates Situational Awareness notification via various messaging systems for distribution to customers
Provides technical assistance, when requested, by the Customer in support of defined duties
Provides coordination, data collection, and other support to the After Action Report process
Integrates ITIL best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet
Tracks incidents and requests from identification through resolution ensuring a quality end‑to‑end customer experience
Conducts initial assessment, triage, research, and resolution for basic incidents and requests regarding the use of application software products and/or infrastructure components
Engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility by routing incidents, as necessary, to product line, application, or system support specialists
Documents resolutions and updates self‑help and staff knowledge bases
Alerts management to recurring problems and patterns of problems
Required Qualifications
An active TS/SCI clearance with Polygraph
At least 5 years’ experience maintaining IT infrastructure and services in the Ecosystem, or equivalent
Shall demonstrate an understanding of commercial network services, wavelength, SONET and carrier ethernet
Excellent written and verbal communications skills
Excellent customer service skills
Proficient writing skills
Experience drafting and briefing presentations and executive‑level reports
Must be able to review technical documentation and summarize information for executive‑level review
Working knowledge of network operations and IT services
Operational experience collaborating and directing resources supporting mission‑critical operations
Must be available for on‑call support in the event of a COOP or crisis situation as directed by customer
Required Certifications
Current Security+ or any DoD 8140 IAT certification
ITIL 4 Certification – must be obtained within 60 days of start on program
What You Can Expect
A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you will be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground – in your career and in our legacy.
Your potential is limitless. So is ours. Learn more about CACI here.
Pay Range : The proposed salary range for this position is $67,800 – $142,200 USD.
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
#J-18808-Ljbffr