CACI International
The Enterprise IT Maintenance Planner improves organization effectiveness by anticipating and eliminating potential mission delays through planning, scheduling, and coordination of Customer Maintenance Activities (MAs). The proactive nature of this position demands an experienced professional with operational experience in scheduling, coordination, management of IT Changes (maintenance activities), and documentation.
Work hours to be assigned: Day Work (8 hours a day M-F 0600-1400)
Responsibilities
Maintains enterprise maintenance schedules, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units
Provides Situational Awareness support to the Customer, to include reviewing maintenance activities, updating reports, passing down documentation, monitoring chat rooms, and communicating potential impacts to service operations
Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, and service capability
Proactively monitors high priority maintenance activities limiting impacts to mission/Business/Enterprise critical services
Supports the Government with Situational Awareness of upcoming maintenance requests and correlates ongoing incidents to identify any possible impacts to Enterprise Operations Squadron managed and monitored systems
Prepares daily maintenance status briefings, charts, and reports for Government leadership
Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
Supports the Government by performing daily ad hoc tasking from the Customer
Generates Situational Awareness notification via various messaging systems for distribution to customers
Provides technical assistance, when requested, by the Customer in support of defined duties
Provides coordination, data collection, and other support to the After Action Report process
Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet Responsible for facilitating the process to collect and define client requirements.
Provides advice and recommendations on process best practices.
Performs analysis on business or systems processes to identify improvements.
Maintains deep knowledge of Commercial Off The Shelf (COTS) applications (e.g., SAP, Oracle, and Momentum).
Required Qualifications
Active TS/SCI Clearance with Polygraph
2 years of experience with enterprise scheduling, IT Change/Maintenance scheduling/planning
Excellent written and verbal communications skills
Excellent customer service skills
Proficient writing skills
Experience drafting presentations and executive level reports
Must be able to review technical documentation and summaries information for executive level review
Working knowledge of network operations and IT services
Operational experience collaborating and directing resources supporting mission critical operations
Required Desired
Security+ or any DoD 8140 IAT certification
Proficient in word processing, spreadsheets, and desktop applications
Strong communication and interpersonal skills
Strong logic and analytical skills
Strong customer service skills and experience
Excellent oral and written communication skills
Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment
Excellent organizational skills
Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems, ITIL Service Operations, ITIL Service Operations Analysis, CCNP, CCNA, AWS Associate or better, VMWare vSphere, or MCSA
What You Can Expect A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground – in your career and in our legacy.
Your potential is limitless. So is ours.
Pay Range The proposed salary range for this position is: $72,700 - $149,200. The broad mix of benefits includes healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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Work hours to be assigned: Day Work (8 hours a day M-F 0600-1400)
Responsibilities
Maintains enterprise maintenance schedules, collaborating with the Integrated Service Center (ISC) Enterprise COMM NOC, external agencies/customers, and field units
Provides Situational Awareness support to the Customer, to include reviewing maintenance activities, updating reports, passing down documentation, monitoring chat rooms, and communicating potential impacts to service operations
Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, and service capability
Proactively monitors high priority maintenance activities limiting impacts to mission/Business/Enterprise critical services
Supports the Government with Situational Awareness of upcoming maintenance requests and correlates ongoing incidents to identify any possible impacts to Enterprise Operations Squadron managed and monitored systems
Prepares daily maintenance status briefings, charts, and reports for Government leadership
Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
Supports the Government by performing daily ad hoc tasking from the Customer
Generates Situational Awareness notification via various messaging systems for distribution to customers
Provides technical assistance, when requested, by the Customer in support of defined duties
Provides coordination, data collection, and other support to the After Action Report process
Integrates ITIL 4 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
Demonstrates an understanding of LAN/WAN network services, and Carrier Ethernet Responsible for facilitating the process to collect and define client requirements.
Provides advice and recommendations on process best practices.
Performs analysis on business or systems processes to identify improvements.
Maintains deep knowledge of Commercial Off The Shelf (COTS) applications (e.g., SAP, Oracle, and Momentum).
Required Qualifications
Active TS/SCI Clearance with Polygraph
2 years of experience with enterprise scheduling, IT Change/Maintenance scheduling/planning
Excellent written and verbal communications skills
Excellent customer service skills
Proficient writing skills
Experience drafting presentations and executive level reports
Must be able to review technical documentation and summaries information for executive level review
Working knowledge of network operations and IT services
Operational experience collaborating and directing resources supporting mission critical operations
Required Desired
Security+ or any DoD 8140 IAT certification
Proficient in word processing, spreadsheets, and desktop applications
Strong communication and interpersonal skills
Strong logic and analytical skills
Strong customer service skills and experience
Excellent oral and written communication skills
Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment
Excellent organizational skills
Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems, ITIL Service Operations, ITIL Service Operations Analysis, CCNP, CCNA, AWS Associate or better, VMWare vSphere, or MCSA
What You Can Expect A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground – in your career and in our legacy.
Your potential is limitless. So is ours.
Pay Range The proposed salary range for this position is: $72,700 - $149,200. The broad mix of benefits includes healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
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