EllaOla
EllaOla is a premium family wellness brand based in New York City. We developed our products with a team of Harvard dermatologists and pediatricians to create a luxurious science-first, plant-based wellness collection offering the safest and most effective for the whole family. Featured in Harper Bazaar, Glamour, Forbes, Town & Country and Marie Claire and sold in Nordstrom, Macy's, Bloomingdales and Babylist.
Role Description
We are seeking a
DTC Customer Experience Manager
to ensure outstanding support at every step of the customer journey. In this role, you’ll streamline processes, handle inquiries, and collaborate with other teams to enhance the quality and efficiency of our service. Key Responsibilities: Implement a robust online customer experience strategy aligned with the company’s mission, brand values, and business goals, ensuring a customer-first culture throughout the organization. Enhance customer satisfaction, retention rates, and lifetime value across all channels. Use customer feedback, analytics, and market research to identify trends and address pain points, delivering actionable insights that improve the customer experience. Ensure timely and effective resolution of customer inquiries and issues Design and execute initiatives to gather customer feedback through surveys, reviews, and social media monitoring. Analyze and provide data driven insights on customer experience. Qualifications 2+ years in customer experience, customer success, or related roles, ideally within the CPG or wellness industry. Deep commitment to health, wellness, and continuous learning, with a customer-first mindset. In-depth understanding of customer journey mapping, customer satisfaction metrics, and customer support. Data-driven mindset with the ability to come up with insights Seniority level
Entry level Employment type
Full-time or Part-time Industry
Wellness and Fitness Services
#J-18808-Ljbffr
DTC Customer Experience Manager
to ensure outstanding support at every step of the customer journey. In this role, you’ll streamline processes, handle inquiries, and collaborate with other teams to enhance the quality and efficiency of our service. Key Responsibilities: Implement a robust online customer experience strategy aligned with the company’s mission, brand values, and business goals, ensuring a customer-first culture throughout the organization. Enhance customer satisfaction, retention rates, and lifetime value across all channels. Use customer feedback, analytics, and market research to identify trends and address pain points, delivering actionable insights that improve the customer experience. Ensure timely and effective resolution of customer inquiries and issues Design and execute initiatives to gather customer feedback through surveys, reviews, and social media monitoring. Analyze and provide data driven insights on customer experience. Qualifications 2+ years in customer experience, customer success, or related roles, ideally within the CPG or wellness industry. Deep commitment to health, wellness, and continuous learning, with a customer-first mindset. In-depth understanding of customer journey mapping, customer satisfaction metrics, and customer support. Data-driven mindset with the ability to come up with insights Seniority level
Entry level Employment type
Full-time or Part-time Industry
Wellness and Fitness Services
#J-18808-Ljbffr