Oak View Group
Event Services Manager | Full Time | Rhode Island Convention Center
Oak View Group, Providence, Rhode Island, us, 02912
Event Services Manager | Full Time | Rhode Island Convention Center
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary
The Event Services Manager is primarily responsible for overseeing all aspects of the events taking place in the venue including developing, coordinating, and supervising all event related activities key to the operation of the facility including but not limited to maintaining admissions staffing plans, labor management, collection and distribution of event information from promoter/show representatives/sports teams, billing preparation/support, customer service representation to our guests and logistics of departmental activities relating to events. This role pays an annual salary of $65,000-$70,000. This position will remain open until December 5, 2025. Benefits for Full-Time roles : Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). About The Venue
Conveni ently located in the heart of downtown Providence, the Rhode Island Convention Center (RICC) is within walking distance of restaurants, hotels, shops, art galleries, nightclubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space.
Responsibilities
Advance each show/event with appropriate show/promoter representative in a timely fashion
Communicate all event information to the appropriate Departments and staff
Scheduling all admissions staff for events
Develop, implement and manage event admissions plans in conjunction with event security provider and appropriate show/promoter representatives
Develop accurate event seating information with the Box Office Manager and Operations Manager, and ensure that event set-ups are accurate
Communicates in a timely manner with each Department Head regarding specific needs and information for each event
Prepares and distributes Event Data Sheet to all staff and Departments in a timely manner
Prepares post event report for all events coordinated
Meet with facility sports tenants to collect and distribute game requirements and coordinate efforts to produce tenant events
Trains and effectively communicates with staff regarding responsibilities and expectations
Work with promoters and agents to coordinate facilitate client needs for each event and provide cost estimates as required/requested
Preparation of and submission of expenses for event settlement. Attend settlement if required
Works with Finance on event related reports
Executes other operational duties as assigned
Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions
Prepares or assists with preparation of a daily and monthly report of business transactions
Assisting with Chargeback disputes
Assist Finance with Monthly Reconciliation of accounts
Supervises and schedules ticket takers
Works with staff to develop and maintain a service-oriented attitude
Develop and maintain excellent client relationships while meeting and exceeding client service level agreements
Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints
Hire, train, schedule, and manage all part-time Box Office ticket sellers and supervisors
Submit events to Box Office Director for programming as needed; manage all inventory requirements, special offers and programs on behalf of venue and promoter
Qualifications
Bachelor’s Degree in Business, Sports Management, Marketing or other related field required
4- 6 years of increasingly responsible ticketing experience, preferably with sports/entertainment facility
Experience with large-scale events in an arena, stadium, or concert setting of a similar or larger size is highly desirable
Experience training and managing staff
Must be able to work independently, as well as train, manage, and motivate others
Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint
Position requires the ability to accommodate a flexible schedule including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment
Must be able to work with the public and possess conflict resolution skills
Must be adaptable with the ability to work under pressure to meet deadlines
Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts
Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended number of days
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Entertainment Providers Referrals increase your chances of interviewing at Oak View Group by 2x Sign in to set job alerts for “Event Services Manager” roles.
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Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary
The Event Services Manager is primarily responsible for overseeing all aspects of the events taking place in the venue including developing, coordinating, and supervising all event related activities key to the operation of the facility including but not limited to maintaining admissions staffing plans, labor management, collection and distribution of event information from promoter/show representatives/sports teams, billing preparation/support, customer service representation to our guests and logistics of departmental activities relating to events. This role pays an annual salary of $65,000-$70,000. This position will remain open until December 5, 2025. Benefits for Full-Time roles : Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). About The Venue
Conveni ently located in the heart of downtown Providence, the Rhode Island Convention Center (RICC) is within walking distance of restaurants, hotels, shops, art galleries, nightclubs, museums and more. We offer 100,000 square feet of exhibition space, 20,000 square feet of ballroom space, 23 meeting rooms, and 30,000 square feet of pre-function space.
Responsibilities
Advance each show/event with appropriate show/promoter representative in a timely fashion
Communicate all event information to the appropriate Departments and staff
Scheduling all admissions staff for events
Develop, implement and manage event admissions plans in conjunction with event security provider and appropriate show/promoter representatives
Develop accurate event seating information with the Box Office Manager and Operations Manager, and ensure that event set-ups are accurate
Communicates in a timely manner with each Department Head regarding specific needs and information for each event
Prepares and distributes Event Data Sheet to all staff and Departments in a timely manner
Prepares post event report for all events coordinated
Meet with facility sports tenants to collect and distribute game requirements and coordinate efforts to produce tenant events
Trains and effectively communicates with staff regarding responsibilities and expectations
Work with promoters and agents to coordinate facilitate client needs for each event and provide cost estimates as required/requested
Preparation of and submission of expenses for event settlement. Attend settlement if required
Works with Finance on event related reports
Executes other operational duties as assigned
Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions
Prepares or assists with preparation of a daily and monthly report of business transactions
Assisting with Chargeback disputes
Assist Finance with Monthly Reconciliation of accounts
Supervises and schedules ticket takers
Works with staff to develop and maintain a service-oriented attitude
Develop and maintain excellent client relationships while meeting and exceeding client service level agreements
Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints
Hire, train, schedule, and manage all part-time Box Office ticket sellers and supervisors
Submit events to Box Office Director for programming as needed; manage all inventory requirements, special offers and programs on behalf of venue and promoter
Qualifications
Bachelor’s Degree in Business, Sports Management, Marketing or other related field required
4- 6 years of increasingly responsible ticketing experience, preferably with sports/entertainment facility
Experience with large-scale events in an arena, stadium, or concert setting of a similar or larger size is highly desirable
Experience training and managing staff
Must be able to work independently, as well as train, manage, and motivate others
Proficiency with Microsoft Office including Word, Excel, Outlook, and PowerPoint
Position requires the ability to accommodate a flexible schedule including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment
Must be able to work with the public and possess conflict resolution skills
Must be adaptable with the ability to work under pressure to meet deadlines
Strong verbal and written communication skills, with an expert ability to present and communicate new ideas and concepts
Extremely organized and detail-oriented, resourceful, quick learner, and able to handle multiple projects simultaneously
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended number of days
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Entertainment Providers Referrals increase your chances of interviewing at Oak View Group by 2x Sign in to set job alerts for “Event Services Manager” roles.
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