JDA TSG
Customer Support Manager Tax REMOTE (Seasonal)
JDA TSG, Hollywood, Florida, United States, 33024
Overview
Customer Support Manager Tax REMOTE (Seasonal) — Remote U.S., Seasonal; starting at $38/hour with 401K + Match and incentives/bonuses. Work from early November 2025 through April 30, 2026, averaging 40+ hours per week. 100% Remote work in the U.S. Responsibilities
Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals. Monitor and evaluate team performance, and provide mentoring and coaching. Implement policy updates through training and change control processes. Identify areas for process improvement at the individual and team level. Analyze daily/weekly/monthly team performance data and deliver performance feedback. Assess, adopt, and update strategies to meet SLAs and KPIs (timecard management, shift adherence, tools/resources usage, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity and troubleshooting). Identify and address issues within leadership channels, customer-facing issues, and escalations; ensure timely and friendly resolution. Escalate customer callbacks as needed. Document and maintain accurate records of team activities. Ensure onboarding and training milestones are met. Qualifications
2+ years in a remote supervisory role, leading teams of 15+ customer support professionals. Strong technical skills and ability to navigate Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. A dedicated workspace with a hard-wired Ethernet connection and personal computer. A passion for customer support and improving the customer experience. What We Provide
Seasonal/flexible morning through evening hours; 7 days per week, from home. W2 position starting at $38/hour plus benefits including 401K with match, perks, and other incentives. Work from early November through April 2026, averaging 40+ hours per week. Comprehensive training and support from management. Equipment including laptop; access to a personal computer for administrative responsibilities. Opportunity for employment growth within JDA TSG. About JDA TSG and EEO: JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.
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Customer Support Manager Tax REMOTE (Seasonal) — Remote U.S., Seasonal; starting at $38/hour with 401K + Match and incentives/bonuses. Work from early November 2025 through April 30, 2026, averaging 40+ hours per week. 100% Remote work in the U.S. Responsibilities
Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals. Monitor and evaluate team performance, and provide mentoring and coaching. Implement policy updates through training and change control processes. Identify areas for process improvement at the individual and team level. Analyze daily/weekly/monthly team performance data and deliver performance feedback. Assess, adopt, and update strategies to meet SLAs and KPIs (timecard management, shift adherence, tools/resources usage, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity and troubleshooting). Identify and address issues within leadership channels, customer-facing issues, and escalations; ensure timely and friendly resolution. Escalate customer callbacks as needed. Document and maintain accurate records of team activities. Ensure onboarding and training milestones are met. Qualifications
2+ years in a remote supervisory role, leading teams of 15+ customer support professionals. Strong technical skills and ability to navigate Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. A dedicated workspace with a hard-wired Ethernet connection and personal computer. A passion for customer support and improving the customer experience. What We Provide
Seasonal/flexible morning through evening hours; 7 days per week, from home. W2 position starting at $38/hour plus benefits including 401K with match, perks, and other incentives. Work from early November through April 2026, averaging 40+ hours per week. Comprehensive training and support from management. Equipment including laptop; access to a personal computer for administrative responsibilities. Opportunity for employment growth within JDA TSG. About JDA TSG and EEO: JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.
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