JDA TSG
Overview
Customer Support Manager Tax REMOTE (Seasonal) at
JDA TSG . Team Manager | Contact Center Operations (Seasonal) — Remote U.S. | Full Time | starting at $38/hour + 401K + Match | Incentives/Bonuses. This is a remote seasonal role for the upcoming tax season (November through April 2026). Responsibilities
Provide strong and effective leadership via video, phone, and chat, and motivate your team to achieve program goals. Monitor and evaluate the team to identify needs for mentoring and coaching. Implement policy updates through training and change control processes. Identify areas for process improvement at the individual and team level. Analyze daily/weekly/monthly team performance data and deliver performance feedback. Manage strategies to meet SLAs and KPIs, including timecard management, shift adherence, tool usage, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements, and troubleshooting. Address issues within leadership channels and customer-facing scenarios; ensure friendly and prompt resolution. Escalate customer callbacks as needed and carefully document team activities. Ensure onboarding and training milestones are met for team members. What You Bring To The Role
A passion for customer support and improving the customer experience. 2+ years in a remote supervisory role, leading teams of 15+ customer support professionals. Strong technical skills and ability to navigate systems including professional tax software, Microsoft 365, Slack, timekeeping solutions, etc. A dedicated workspace with a hard-wired Ethernet connection and a personal computer for administrative responsibilities. What We Provide
Seasonal/flexible morning through evening hours, 7 days per week, from the comfort of your home office. W2 position starting at $38 per hour + benefits including 401K with match and other incentives. Work from early November through the end of April 2026, averaging 40+ hours a week. Comprehensive training and support from the management team. Equipment including laptop for the duration of employment; access to a personal computer is required. Opportunity for employment growth within JDA TSG. About JDA TSG
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, political affiliation, or any other status protected by applicable law. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
#J-18808-Ljbffr
Customer Support Manager Tax REMOTE (Seasonal) at
JDA TSG . Team Manager | Contact Center Operations (Seasonal) — Remote U.S. | Full Time | starting at $38/hour + 401K + Match | Incentives/Bonuses. This is a remote seasonal role for the upcoming tax season (November through April 2026). Responsibilities
Provide strong and effective leadership via video, phone, and chat, and motivate your team to achieve program goals. Monitor and evaluate the team to identify needs for mentoring and coaching. Implement policy updates through training and change control processes. Identify areas for process improvement at the individual and team level. Analyze daily/weekly/monthly team performance data and deliver performance feedback. Manage strategies to meet SLAs and KPIs, including timecard management, shift adherence, tool usage, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements, and troubleshooting. Address issues within leadership channels and customer-facing scenarios; ensure friendly and prompt resolution. Escalate customer callbacks as needed and carefully document team activities. Ensure onboarding and training milestones are met for team members. What You Bring To The Role
A passion for customer support and improving the customer experience. 2+ years in a remote supervisory role, leading teams of 15+ customer support professionals. Strong technical skills and ability to navigate systems including professional tax software, Microsoft 365, Slack, timekeeping solutions, etc. A dedicated workspace with a hard-wired Ethernet connection and a personal computer for administrative responsibilities. What We Provide
Seasonal/flexible morning through evening hours, 7 days per week, from the comfort of your home office. W2 position starting at $38 per hour + benefits including 401K with match and other incentives. Work from early November through the end of April 2026, averaging 40+ hours a week. Comprehensive training and support from the management team. Equipment including laptop for the duration of employment; access to a personal computer is required. Opportunity for employment growth within JDA TSG. About JDA TSG
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, political affiliation, or any other status protected by applicable law. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
#J-18808-Ljbffr