El Pollo Loco, Inc.
Job Title
Shift Leader
at
El Pollo Loco, Inc. Base pay range
$21.25/hr - $23.00/hr Overview
As a Shift Leader, you’re the one turning up the heat! You’ll lead your team to ensure exceptional service and smooth operations during your shift. With your passion and attention to detail, you’ll create fire-grilled experiences that keep guests coming back while growing as a leader. Position purpose
The Shift Leader oversees the daily operations of the restaurant during assigned shifts and in the absence of the General Manager or Assistant Manager, ensuring exceptional customer experiences and that team members adhere to company standards. Essential duties and responsibilities
Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records. Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Ensure adherence to safety practices and QSC (Quality, Service, Cleanliness) standards. Prioritize team members' tasks during shift. Ensure break policies are followed for self and others, communicating with team members about breaks and serving as a breaker as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed. Train and support team members on new products and operational procedures. Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, and consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on shift. Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner. Perform other duties as assigned by management to support restaurant operations. Qualifications – Education, Experience, License/Certifications
To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required. Education/Work Experience
High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or must have 1 or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire. What’s in it for you?
Competitive pay No overnight hours Free meal during your shift Employee discount on food Excellent career growth potential (we promote from within) Flexible Scheduling: Full-Time or Part-Time hours Medical, Dental, and Vision Insurance 401(K) Plan with match and immediate vesting (must be at least 21 to participate) Paid vacation Paid sick time Employee Assistance Program Flexible spending accounts, Legal Insurance, and Pet Insurance Discounts on theme parks, movie tickets, sports events, hotels and more Eligibility information based on hours worked per week within a 12-month period Why work for us?
When it comes to our people, our motto is: Let them cook. We see you as our secret ingredient—the flavor that sets us apart. We take pride in providing a place where you can express, develop and belong, while enjoying a healthy balance. Here, fire-grilled chicken makes flaming good careers.
#J-18808-Ljbffr
Shift Leader
at
El Pollo Loco, Inc. Base pay range
$21.25/hr - $23.00/hr Overview
As a Shift Leader, you’re the one turning up the heat! You’ll lead your team to ensure exceptional service and smooth operations during your shift. With your passion and attention to detail, you’ll create fire-grilled experiences that keep guests coming back while growing as a leader. Position purpose
The Shift Leader oversees the daily operations of the restaurant during assigned shifts and in the absence of the General Manager or Assistant Manager, ensuring exceptional customer experiences and that team members adhere to company standards. Essential duties and responsibilities
Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records. Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Ensure adherence to safety practices and QSC (Quality, Service, Cleanliness) standards. Prioritize team members' tasks during shift. Ensure break policies are followed for self and others, communicating with team members about breaks and serving as a breaker as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed. Train and support team members on new products and operational procedures. Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, and consult with the Area Leader for support and guidance in ensuring compliance with operational procedures while on shift. Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner. Perform other duties as assigned by management to support restaurant operations. Qualifications – Education, Experience, License/Certifications
To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be provided to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required. Education/Work Experience
High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or must have 1 or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire. What’s in it for you?
Competitive pay No overnight hours Free meal during your shift Employee discount on food Excellent career growth potential (we promote from within) Flexible Scheduling: Full-Time or Part-Time hours Medical, Dental, and Vision Insurance 401(K) Plan with match and immediate vesting (must be at least 21 to participate) Paid vacation Paid sick time Employee Assistance Program Flexible spending accounts, Legal Insurance, and Pet Insurance Discounts on theme parks, movie tickets, sports events, hotels and more Eligibility information based on hours worked per week within a 12-month period Why work for us?
When it comes to our people, our motto is: Let them cook. We see you as our secret ingredient—the flavor that sets us apart. We take pride in providing a place where you can express, develop and belong, while enjoying a healthy balance. Here, fire-grilled chicken makes flaming good careers.
#J-18808-Ljbffr