El Pollo Loco, Inc.
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Shift Leader
role at
El Pollo Loco, Inc. Base pay range $21.25/hr - $23.00/hr Overview
As a Shift Leader, you’re the one turning up the heat! You’ll lead your team to ensure exceptional service and smooth operations during your shift. With your passion and attention to detail, you’ll create fire-grilled experiences that keep guests coming back while growing as a leader. Position purpose: The Shift Leader oversees the daily operations of the restaurant during assigned shifts and in the absence of the General Manager or Assistant Manager, ensuring exceptional customer experiences and that team members adhere to company standards. Essential duties and responsibilities Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.
Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
Prioritize team members\' tasks during shift. Ensure that break policies are followed and assist with breaks as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
Train and support team members on new products and operational procedures.
Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, and consult with the Area Leader for support to ensure compliance with procedures while on shift.
Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner.
Perform other duties as assigned by management to support restaurant operations.
Qualifications – Education, Experience, Licenses/Certifications
Education/Work Experience: High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or have 1 or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire. What’s in it for you? Competitive pay
No overnight hours
Free meal during your shift
Employee discount on food
Excellent career growth potential (we promote from within)
Flexible Scheduling: Full-Time or Part-Time hours
Medical, Dental, and Vision Insurance
401(K) Plan with match and immediate vesting (must be at least 21 to participate)
Paid vacation
Paid sick time
Employee Assistance Program
Flexible spending accounts, Legal Insurance, and Pet Insurance
Discounts on theme parks, movie tickets, sports events, hotels and more
Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.
Eligibility begins after completing at least 12 months of employment, averaging 33 hours of work per week.
Why work for us?
Our motto: Let them cook. We see you as our secret ingredient—the flavor you bring is what makes our team strong. We value passion, ideas, and energy, and provide a place where you can express, develop and belong, while maintaining a healthy balance. Here, fire-grilled chicken makes flamin’ good careers. The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc. Seniority level
Mid-Senior level Employment type
Part-time Job function
Management and Manufacturing Industries
Restaurants
Referrals increase your chances of interviewing at El Pollo Loco, Inc. by 2x
Get notified about new Shift Lead jobs in
Orange, CA .
#J-18808-Ljbffr
Shift Leader
role at
El Pollo Loco, Inc. Base pay range $21.25/hr - $23.00/hr Overview
As a Shift Leader, you’re the one turning up the heat! You’ll lead your team to ensure exceptional service and smooth operations during your shift. With your passion and attention to detail, you’ll create fire-grilled experiences that keep guests coming back while growing as a leader. Position purpose: The Shift Leader oversees the daily operations of the restaurant during assigned shifts and in the absence of the General Manager or Assistant Manager, ensuring exceptional customer experiences and that team members adhere to company standards. Essential duties and responsibilities Manage restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning. Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.
Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health code safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
Prioritize team members\' tasks during shift. Ensure that break policies are followed and assist with breaks as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
Train and support team members on new products and operational procedures.
Manage restaurant operating duties such as assigning and opening cash registers, handling phone calls, verifying catering orders, and overseeing company funds. Conduct safe and cash drawer audits, prepare deposits, and consult with the Area Leader for support to ensure compliance with procedures while on shift.
Continuously strive to meet or exceed customer expectations and satisfaction. Greet and assist customers with their orders in a friendly and helpful manner.
Perform other duties as assigned by management to support restaurant operations.
Qualifications – Education, Experience, Licenses/Certifications
Education/Work Experience: High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or have 1 or more years of restaurant supervisory experience and pass the EPL Food Safety Audit (FSA) class after hire. What’s in it for you? Competitive pay
No overnight hours
Free meal during your shift
Employee discount on food
Excellent career growth potential (we promote from within)
Flexible Scheduling: Full-Time or Part-Time hours
Medical, Dental, and Vision Insurance
401(K) Plan with match and immediate vesting (must be at least 21 to participate)
Paid vacation
Paid sick time
Employee Assistance Program
Flexible spending accounts, Legal Insurance, and Pet Insurance
Discounts on theme parks, movie tickets, sports events, hotels and more
Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.
Eligibility begins after completing at least 12 months of employment, averaging 33 hours of work per week.
Why work for us?
Our motto: Let them cook. We see you as our secret ingredient—the flavor you bring is what makes our team strong. We value passion, ideas, and energy, and provide a place where you can express, develop and belong, while maintaining a healthy balance. Here, fire-grilled chicken makes flamin’ good careers. The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc. Seniority level
Mid-Senior level Employment type
Part-time Job function
Management and Manufacturing Industries
Restaurants
Referrals increase your chances of interviewing at El Pollo Loco, Inc. by 2x
Get notified about new Shift Lead jobs in
Orange, CA .
#J-18808-Ljbffr