Showman Staffing
Overview
Job Title:
Technical Support Executive Experience:
3+ Location:
Atlanta,GA(100% onsite) Job:
Contract(6+month) Key Responsibilities
Provide
on-site technical support
for desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve issues related to
Windows/Mac OS, hardware, and networking . Support and maintain
Active Directory, user accounts, and access management . Manage incident tickets, service requests, and escalations through ITSM tools (e.g., ServiceNow, Jira). Coordinate with remote teams for issues related to
cloud platforms (AWS/Azure/Google Cloud Platform)
or data center operations. Perform routine system checks, patching, and updates on client systems. Support audio-visual and conference room equipment for meetings. Document troubleshooting steps, resolutions, and create knowledge base articles. Assist in hardware/software rollouts, upgrades, and migrations. Provide
VIP/end-user support
for leadership and senior executives. Act as the
point of contact
for vendors, OEMs, or third-party providers for onsite issues. Required Skills & Qualifications
Bachelor s degree in Computer Science, IT, or related field (or equivalent experience). 3 6 years of experience in IT support or onsite technical support roles. Strong knowledge of
Windows/Linux/Mac OS environments . Experience with
Active Directory, Office 365, VPN, and basic networking (LAN/WAN/Wi-Fi, switches/routers) . Familiarity with
ticketing systems (ServiceNow, Jira, etc.) . Hands-on experience with
hardware troubleshooting
(desktops, laptops, printers, peripherals). Excellent problem-solving and communication skills. Ability to work independently and manage multiple priorities. Customer-oriented mindset with a focus on timely resolution
#J-18808-Ljbffr
Job Title:
Technical Support Executive Experience:
3+ Location:
Atlanta,GA(100% onsite) Job:
Contract(6+month) Key Responsibilities
Provide
on-site technical support
for desktops, laptops, peripherals, and mobile devices. Troubleshoot and resolve issues related to
Windows/Mac OS, hardware, and networking . Support and maintain
Active Directory, user accounts, and access management . Manage incident tickets, service requests, and escalations through ITSM tools (e.g., ServiceNow, Jira). Coordinate with remote teams for issues related to
cloud platforms (AWS/Azure/Google Cloud Platform)
or data center operations. Perform routine system checks, patching, and updates on client systems. Support audio-visual and conference room equipment for meetings. Document troubleshooting steps, resolutions, and create knowledge base articles. Assist in hardware/software rollouts, upgrades, and migrations. Provide
VIP/end-user support
for leadership and senior executives. Act as the
point of contact
for vendors, OEMs, or third-party providers for onsite issues. Required Skills & Qualifications
Bachelor s degree in Computer Science, IT, or related field (or equivalent experience). 3 6 years of experience in IT support or onsite technical support roles. Strong knowledge of
Windows/Linux/Mac OS environments . Experience with
Active Directory, Office 365, VPN, and basic networking (LAN/WAN/Wi-Fi, switches/routers) . Familiarity with
ticketing systems (ServiceNow, Jira, etc.) . Hands-on experience with
hardware troubleshooting
(desktops, laptops, printers, peripherals). Excellent problem-solving and communication skills. Ability to work independently and manage multiple priorities. Customer-oriented mindset with a focus on timely resolution
#J-18808-Ljbffr