Chiparama
As a Desktop Support Specialist, you will coordinate, diagnose, and troubleshoot technical support requests for sites and remote users across the U.S. and Canada. You’ll provide onsite IT support in both the Guidepost walkup area and IT site support area, delivering high-quality service and ensuring smooth operation of endpoint systems and applications. This position may convert to a full-time role depending on performance and business needs.
Key Responsibilities
Manage and document all work performed using the ITSM ticketing system (ServiceNow).
Perform advanced troubleshooting for desktops, laptops, kiosks, and mobile devices.
Deploy, update, and optimize Windows and Mac workstations using AutoPilot, Microsoft Intune, and Jamf (Casper).
Handle hardware and software provisioning, including equipment check‑in and check‑out.
Collaborate with other IT groups to achieve SLAs and provide world‑class customer service.
Communicate technical solutions clearly to non‑technical users.
Support basic network troubleshooting (Wi‑Fi, connectivity issues).
Assist with hardware setup and replacement, including monitors and peripherals.
Qualifications
3+ years in a fast‑paced Desktop Support environment handling 50–75 tickets per week.
Expertise in troubleshooting and deploying Windows and Mac systems.
Proficiency with ConfigMgr, Intune, Jamf (Casper), and other system management tools.
Knowledge of wired/wireless networks, VPN, collaboration tools (chat/video conferencing), A/V devices, and conference room systems.
Familiarity with ServiceNow, Jira, and other ticketing tools.
Excellent communication and documentation skills.
Ability to prioritize workload, manage multiple tickets, and maintain discipline in a dynamic environment.
Demonstrated customer service mindset with a passion for helping users succeed.
Education: Associate degree preferred or equivalent relevant work experience.
Seniority level Associate
Employment type Contract
Job function Administrative
Industries Motor Vehicle Manufacturing, Manufacturing, and Engineering Services
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Key Responsibilities
Manage and document all work performed using the ITSM ticketing system (ServiceNow).
Perform advanced troubleshooting for desktops, laptops, kiosks, and mobile devices.
Deploy, update, and optimize Windows and Mac workstations using AutoPilot, Microsoft Intune, and Jamf (Casper).
Handle hardware and software provisioning, including equipment check‑in and check‑out.
Collaborate with other IT groups to achieve SLAs and provide world‑class customer service.
Communicate technical solutions clearly to non‑technical users.
Support basic network troubleshooting (Wi‑Fi, connectivity issues).
Assist with hardware setup and replacement, including monitors and peripherals.
Qualifications
3+ years in a fast‑paced Desktop Support environment handling 50–75 tickets per week.
Expertise in troubleshooting and deploying Windows and Mac systems.
Proficiency with ConfigMgr, Intune, Jamf (Casper), and other system management tools.
Knowledge of wired/wireless networks, VPN, collaboration tools (chat/video conferencing), A/V devices, and conference room systems.
Familiarity with ServiceNow, Jira, and other ticketing tools.
Excellent communication and documentation skills.
Ability to prioritize workload, manage multiple tickets, and maintain discipline in a dynamic environment.
Demonstrated customer service mindset with a passion for helping users succeed.
Education: Associate degree preferred or equivalent relevant work experience.
Seniority level Associate
Employment type Contract
Job function Administrative
Industries Motor Vehicle Manufacturing, Manufacturing, and Engineering Services
#J-18808-Ljbffr