Raymond James
Supervisor, Operations Mutual Fund Account Services | St Petersburg, FL
Raymond James, St. Petersburg, Florida, United States, 33739
Supervisor, Operations Mutual Fund Account Services – St. Petersburg, FL
Hybrid work environment: 3 in-office days per week (≈12 days per month) at our St. Petersburg Corporate Office. This role leads the development and execution of operational processes and infrastructure for Mutual Fund Account Services. The supervisor oversees multiple departments or a processing unit, including account services, international securities, transaction processing, and loan support/credit approval. The successful candidate drives operational excellence, fosters team performance, and implements continuous improvement initiatives to support business objectives and client satisfaction.
Responsibilities
Supervise others working within established operational systems.
Supervise a team providing administrative and service operations support and have deep expertise in the service operations provided by that team.
Help others get the most out of internal communications systems by offering support and advice. Execute a communications plan within established internal communication systems and procedures.
Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
Knowledge
Complex investment concepts, practices, procedures and industry regulations related to Mutual Funds.
Intermediate mathematical skills including addition, subtraction, multiplication, division, percentages, fractions, averages and balancing sufficient to complete settlement.
Principles and practices of customer relations and communications.
Excel, Word, Outlook and other applications as needed.
MS Office sufficient to create letters, documents and send emails.
Skills
Express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications.
Deliver required services to clients to the required standards.
Plan, organize, and execute the steps it takes to achieve higher efficiencies.
Review and evaluate recommendations and requirements and to develop appropriate plans or deliver actions required.
Education Bachelor’s: Accounting, Business Administration, Finance, or High School (HS) (Required)
Experience General Experience – 3 to 6 years.
Certifications FinRA s99 Operations Professional Examination, Securities Industry Essentials Exam (SIE).
Travel Less than 25%.
Workstyle Hybrid.
Equity and Inclusion Statement At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long‑term view. Raymond James – as part of our people‑first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal‑opportunity employer and makes all employment decisions on the basis of merit and business needs.
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Responsibilities
Supervise others working within established operational systems.
Supervise a team providing administrative and service operations support and have deep expertise in the service operations provided by that team.
Help others get the most out of internal communications systems by offering support and advice. Execute a communications plan within established internal communication systems and procedures.
Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.
Knowledge
Complex investment concepts, practices, procedures and industry regulations related to Mutual Funds.
Intermediate mathematical skills including addition, subtraction, multiplication, division, percentages, fractions, averages and balancing sufficient to complete settlement.
Principles and practices of customer relations and communications.
Excel, Word, Outlook and other applications as needed.
MS Office sufficient to create letters, documents and send emails.
Skills
Express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications.
Deliver required services to clients to the required standards.
Plan, organize, and execute the steps it takes to achieve higher efficiencies.
Review and evaluate recommendations and requirements and to develop appropriate plans or deliver actions required.
Education Bachelor’s: Accounting, Business Administration, Finance, or High School (HS) (Required)
Experience General Experience – 3 to 6 years.
Certifications FinRA s99 Operations Professional Examination, Securities Industry Essentials Exam (SIE).
Travel Less than 25%.
Workstyle Hybrid.
Equity and Inclusion Statement At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long‑term view. Raymond James – as part of our people‑first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal‑opportunity employer and makes all employment decisions on the basis of merit and business needs.
#J-18808-Ljbffr