JDA TSG
Customer Support Manager Tax REMOTE (Seasonal)
JDA TSG, Fort Worth, Texas, United States, 76102
Overview
Customer Support Manager Tax REMOTE (Seasonal) at JDA TSG. Remote U.S. | Full Time | starting at $38/hour + 401K + Match | Incentives/Bonuses. Opportunity highlights include a wide range of shifts (evenings and weekends) and 100% remote work in the U.S. Work from early November 2025 through April 30, 2026 averaging 40+ hours per week. A dedicated hardwired Ethernet connection is required. JDA TSG's Tax Services Group is hiring Team Managers for the upcoming tax season. If you are looking for remote seasonal work, we would love to speak with you about joining our team. You should have a history of leading remote support teams and an obsession with the customer experience.
What You Bring To The Role
A passion for customer support and improving the customer experience 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities
Responsibilities / On a Typical Day
Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals Monitor and evaluate team to identify and provide mentoring and coaching Implement policy updates through training and change control processes Identify areas for process improvement at the individual and team level Analyze daily/weekly/monthly team performance data and deliver performance feedback Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting Identify and address issues within leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner Escalate customer callbacks as needed Carefully document and keep accurate records of team-related activities Ensure team members meet milestones during onboarding and training periods
What We Provide
Seasonal/flexible morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office W2 position starting at $38 per hour + benefits including 401K with match, perks, and other incentives Work from early November through the end of April 2026, averaging 40+ hours a week Comprehensive training and support from our management team, who are committed to helping you excel in this role Equipment including laptop for the duration of employment. You must also have access to a personal computer for your use The opportunity for employment growth within JDA TSG
We need folks who can work the entire season (through the end of April). Can you commit?
About JDA TSG
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions. JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, political affiliation, or any other status protected by applicable law. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Fort Worth, TX $72,000.00-$115,000.00 1 month ago
APPLY NOW!
About the role is for a Team Manager in Remote Tax REMOTE (Seasonal) within the Tax Services Group.
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Customer Support Manager Tax REMOTE (Seasonal) at JDA TSG. Remote U.S. | Full Time | starting at $38/hour + 401K + Match | Incentives/Bonuses. Opportunity highlights include a wide range of shifts (evenings and weekends) and 100% remote work in the U.S. Work from early November 2025 through April 30, 2026 averaging 40+ hours per week. A dedicated hardwired Ethernet connection is required. JDA TSG's Tax Services Group is hiring Team Managers for the upcoming tax season. If you are looking for remote seasonal work, we would love to speak with you about joining our team. You should have a history of leading remote support teams and an obsession with the customer experience.
What You Bring To The Role
A passion for customer support and improving the customer experience 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities
Responsibilities / On a Typical Day
Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals Monitor and evaluate team to identify and provide mentoring and coaching Implement policy updates through training and change control processes Identify areas for process improvement at the individual and team level Analyze daily/weekly/monthly team performance data and deliver performance feedback Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting Identify and address issues within leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner Escalate customer callbacks as needed Carefully document and keep accurate records of team-related activities Ensure team members meet milestones during onboarding and training periods
What We Provide
Seasonal/flexible morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office W2 position starting at $38 per hour + benefits including 401K with match, perks, and other incentives Work from early November through the end of April 2026, averaging 40+ hours a week Comprehensive training and support from our management team, who are committed to helping you excel in this role Equipment including laptop for the duration of employment. You must also have access to a personal computer for your use The opportunity for employment growth within JDA TSG
We need folks who can work the entire season (through the end of April). Can you commit?
About JDA TSG
Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions. JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, political affiliation, or any other status protected by applicable law. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Fort Worth, TX $72,000.00-$115,000.00 1 month ago
APPLY NOW!
About the role is for a Team Manager in Remote Tax REMOTE (Seasonal) within the Tax Services Group.
Territory Manager - Shockwave Medical - Fort Worth, Texas - Remote Senior Account Associate- Commercial Insurance (Remote)
Fort Worth, TX $50,000.00-$65,000.00 6 days ago
Senior Account Associate- Commercial Insurance (Remote)
Arlington, TX $50,000.00-$65,000.00 6 days ago
Senior Account Associate- Commercial Insurance- Remote
Fort Worth, TX $55,000.00-$65,000.00 1 month ago
Senior Account Associate- Commercial Insurance- Remote
Arlington, TX $55,000.00-$65,000.00 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr