Blackbaud
Team Lead, Customer Success, Health Care
Blackbaud, Myrtle Point, Oregon, United States, 97458
Overview
Employer Industry: Healthcare Technology Why consider this job opportunity: Salary up to $104,500 Flexible paid time off and generous parental leave Remote-first work culture, allowing for flexibility in your work environment Comprehensive benefits including medical, dental, and vision insurance Opportunities for career advancement and personal development within the organization Supportive community-building initiatives and programs Responsibilities
Lead and manage a team of Customer Success Managers (CSMs) while maintaining direct relationships with key customer accounts Conduct regular performance reviews and coaching sessions to enhance team effectiveness Develop and execute success plans in collaboration with customers to ensure achievement of their desired outcomes Analyze customer usage data to identify retention risks and opportunities for improvement Collaborate with cross-functional teams to address customer escalations and enhance overall customer experience Qualifications
Minimum 3-5 years of experience in the social impact sector, including non-profits and healthcare institutions Minimum 1-2 years of experience in a leadership role, demonstrating effective team management and mentorship Proficient in Blackbaud solutions and services, including Raiser’s Edge NXT and Blackbaud CRM Strong relationship-building skills with senior-level internal stakeholders Excellent communication and presentation skills, particularly with C-suite executives Preferred Qualifications
Experience in account management or delivering exceptional customer service Proven ability to draw meaningful insights from data and utilize cloud technology effectively Passion for helping others achieve their goals and making a positive impact #HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #TeamLeadership
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Employer Industry: Healthcare Technology Why consider this job opportunity: Salary up to $104,500 Flexible paid time off and generous parental leave Remote-first work culture, allowing for flexibility in your work environment Comprehensive benefits including medical, dental, and vision insurance Opportunities for career advancement and personal development within the organization Supportive community-building initiatives and programs Responsibilities
Lead and manage a team of Customer Success Managers (CSMs) while maintaining direct relationships with key customer accounts Conduct regular performance reviews and coaching sessions to enhance team effectiveness Develop and execute success plans in collaboration with customers to ensure achievement of their desired outcomes Analyze customer usage data to identify retention risks and opportunities for improvement Collaborate with cross-functional teams to address customer escalations and enhance overall customer experience Qualifications
Minimum 3-5 years of experience in the social impact sector, including non-profits and healthcare institutions Minimum 1-2 years of experience in a leadership role, demonstrating effective team management and mentorship Proficient in Blackbaud solutions and services, including Raiser’s Edge NXT and Blackbaud CRM Strong relationship-building skills with senior-level internal stakeholders Excellent communication and presentation skills, particularly with C-suite executives Preferred Qualifications
Experience in account management or delivering exceptional customer service Proven ability to draw meaningful insights from data and utilize cloud technology effectively Passion for helping others achieve their goals and making a positive impact #HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #TeamLeadership
#J-18808-Ljbffr