Beth Israel Deaconess Medical Center
Customer Service Representative 20 Hours
Beth Israel Deaconess Medical Center, Boston, Massachusetts, us, 02298
Customer Service Representative 20 Hours
Join to apply for the
Customer Service Representative 20 Hours
role at
Beth Israel Deaconess Medical Center . Job Type:
Regular Time Type:
Part time Work Shift:
Rotating (United States of America) FLSA Status:
Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary
Ensures high patient satisfaction through excellent customer service, quality food, accurate menus, and timely tray delivery and pickup. Performs clerical and computer duties to provide high-quality meal service to patients. Rotating schedule including weekends and holidays. Shifts start between 3:00 PM-4:15 PM and end by 7:00 PM-8:15 PM, with 5 shifts of 4 hours per week. Essential Responsibilities
Answer and process telephone calls courteously, assist patients with menu selections, and help with menu completion in patient rooms. Correct menus to reflect diet changes, check reports for patient status updates, and communicate special needs to relevant departments. Deliver meals to patients or coordinate with Room Service Associates, prepare bedside tables, and respond to patient or family questions. Prepare floor stock sheets, deliver supplies, and maintain cleanliness and organization of kitchens and equipment. Mix and label tube/special feedings according to instructions, maintain formulary room cleanliness, and inventory supplies. Required Qualifications
Some High School education required; vocational or technical training in Nutrition preferred. 1-3 years of related work experience required. Basic computer skills and ability to navigate web-based applications. Preferred Qualifications
Knowledge of therapeutic diets and hospital food service operations. Competencies
Decision Making, Problem Solving, Independence of Action, Communication Skills, Knowledge, Team Work, Customer Service. Physical Nature of the Job
Light work involving exerting up to 20 pounds frequently, standing, and moving throughout the hospital campus. Beth Israel Lahey Health requires all staff to be vaccinated against influenza and COVID-19 as a condition of employment.
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Join to apply for the
Customer Service Representative 20 Hours
role at
Beth Israel Deaconess Medical Center . Job Type:
Regular Time Type:
Part time Work Shift:
Rotating (United States of America) FLSA Status:
Non-Exempt When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary
Ensures high patient satisfaction through excellent customer service, quality food, accurate menus, and timely tray delivery and pickup. Performs clerical and computer duties to provide high-quality meal service to patients. Rotating schedule including weekends and holidays. Shifts start between 3:00 PM-4:15 PM and end by 7:00 PM-8:15 PM, with 5 shifts of 4 hours per week. Essential Responsibilities
Answer and process telephone calls courteously, assist patients with menu selections, and help with menu completion in patient rooms. Correct menus to reflect diet changes, check reports for patient status updates, and communicate special needs to relevant departments. Deliver meals to patients or coordinate with Room Service Associates, prepare bedside tables, and respond to patient or family questions. Prepare floor stock sheets, deliver supplies, and maintain cleanliness and organization of kitchens and equipment. Mix and label tube/special feedings according to instructions, maintain formulary room cleanliness, and inventory supplies. Required Qualifications
Some High School education required; vocational or technical training in Nutrition preferred. 1-3 years of related work experience required. Basic computer skills and ability to navigate web-based applications. Preferred Qualifications
Knowledge of therapeutic diets and hospital food service operations. Competencies
Decision Making, Problem Solving, Independence of Action, Communication Skills, Knowledge, Team Work, Customer Service. Physical Nature of the Job
Light work involving exerting up to 20 pounds frequently, standing, and moving throughout the hospital campus. Beth Israel Lahey Health requires all staff to be vaccinated against influenza and COVID-19 as a condition of employment.
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